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We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.</p>\n<p>With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve.</p>\n<p>All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location.</p>\n<p>AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. 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Final compensation will be determined based on the specific role, level, and experience alignment. The estimated compensation range for these roles is $21.00–$35.00 per hour.</p>\n<p>Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto&#39;s subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.</p>\n<p>When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.</p>\n<p>Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it&#39;s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.</p>\n<p>Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.</p>\n<p>Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. 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This exclusive and tailored induction trains you for all aspects of the role you will need to succeed in delivering a rodeloper customer experience.</li>\n<li>During the first months of employment, you will also receive follow-up training. The training is focused on craftsmanship and commerce, and you will gain a full understanding of our craftsmanship and expectations regarding service.</li>\n<li>Structured career development: our team of sector experts is available to support and work with you to explore your learning potential and career goals.</li>\n<li>Exclusive product launches: you will receive the latest and greatest products before anyone else.</li>\n<li>And many more fantastic benefits such as life insurance, free birthday off, team sales bonuses, and more.</li>\n</ul>\n<p>At Charlotte Tilbury, our mission is to enable everyone in the world to be the best version of themselves. 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From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently – ultimately driving better outcomes for investors and institutions worldwide.</p>\n<p>We bring a breadth of experience across regions, strategies, and asset classes.</p>\n<p>Key Responsibilities:</p>\n<p>Serve as a primary point of contact for client inquiries via ServiceNow, email, and phone</p>\n<p>Own client inquiries end-to-end, ensuring timely resolution and clear communication</p>\n<p>Deliver accurate, high-quality responses aligned to defined service standards</p>\n<p>Identify recurring issues and partner internally to improve client experience</p>\n<p>Contribute to client calls and follow up on agreed actions</p>\n<p>Leverage technology, automation, and tools to enhance efficiency and outcomes</p>\n<p>Continuously develop product knowledge and client engagement skills</p>\n<p>Required Experience:</p>\n<p>This is an entry-level role where you&#39;ll need to have:</p>\n<p>A demonstrated curiosity in the intersection of finance and technology</p>\n<p>Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service</p>\n<p>Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism.</p>\n<p>Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge</p>\n<p>Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting</p>\n<p>Analyzing situations with attention to detail</p>\n<p>Enthusiasm for learning in a fast-paced, evolving environment</p>\n<p>Our benefits</p>\n<p>To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.</p>\n<p>Our hybrid work model</p>\n<p>BlackRock&#39;s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. 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You will provide best practices in activation and optimization while delivering an impeccable customer experience throughout the process.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Establish strong relationships with senior executives and professional users, not only with Helpshift clients but also with internal teams from Account Management, Sales, Marketing, Operations, Product, and Engineering.</li>\n<li>Manage a team of Customer Success Managers in the US, EMEA, and APAC regions, serving our enterprise, SMB, and mid-market clients worldwide, ensuring overall health and satisfaction of clients in your portfolio.</li>\n<li>Collaborate with the Integration Team, Operations Team, and other relevant teams to manage all aspects of the standard and complete customer lifecycle.</li>\n<li>Design evolving business strategy manuals and identify opportunities to strengthen internal processes or increase customer satisfaction.</li>\n<li>Collaborate with Engineering and Product Teams to defend customer needs based on profitability analysis and integrate customer voice into the roadmap planning.</li>\n<li>Collaborate with Support and Engineering Teams to manage and mitigate escalations and plan major releases.</li>\n<li>Collaborate with internal teams, including Account Managers and Operations Teams, to create a strategy and manage major lifecycle events such as renewals, growth, roadmap planning, and beta launches, to support product adoption and business objectives.</li>\n<li>In addition to managing commercial evaluations, you will lead and work with Account Managers and/or Operations Teams to help clients define essential goals or key performance indicators that will help them achieve their objectives, promote feature adoption, ensure retention, and drive growth opportunities.</li>\n<li>You will be the Helpshift product expert from a professional user perspective and become a trusted strategic advisor for each client you engage with.</li>\n<li>Assist clients with questions in all product domains and use your technical knowledge of the Helpshift platform to inform clients of best practices in configuration and software development kit (SDK) integration.</li>\n<li>Respond to client requests within 12-24 hours (by priority level) and, as needed, high-priority client requests during the day, evening, and weekend, as required.</li>\n</ul>\n<p><strong>About You:</strong></p>\n<ul>\n<li>You are a highly performing leader with over five years of experience managing a global team focused on customer engagement.</li>\n<li>You have over ten years of experience, with a minimum of three years of work with large enterprises or high-value clients in a strategic role.</li>\n<li>Experience in account management or customer success.</li>\n<li>You are comfortable discussing technical concepts and possible solutions that interest the client.</li>\n<li>Willingness to travel up to 25% of the time for strategic engagements with clients.</li>\n<li>Attention to detail and ability to resolve complex and interdependent problems.</li>\n<li>Data-driven and exploit data to formulate strategic recommendations.</li>\n<li>You adapt quickly and thrive in a dynamic, growing environment with a focus on deadlines, where flexibility and teamwork are essential.</li>\n<li>You are comfortable working in multiple time zones and the dynamic nature of changing priorities on a daily basis.</li>\n</ul>\n<p><strong>Our Recruitment Process:</strong></p>\n<ul>\n<li>You send us your application including your CV.</li>\n<li>After reviewing your application, we invite you to an online interview via MS Teams with one of our recruitment specialists. 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Proficiency in English (communication with clients and global team members), written and spoken.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_0f860802-5db","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Helpshift","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/B872093020","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Technical Account Management","Customer Success Management","Strategic Planning","Problem-Solving","Communication","Leadership","Data Analysis","Product Knowledge","Software Development Kit (SDK) Integration","Customer Service Platform"],"x-skills-preferred":["Project Management","Time Management","Travel","Adaptability","Teamwork","Flexibility"],"datePosted":"2026-03-09T10:56:52.764Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Technical Account Management, Customer Success Management, Strategic Planning, Problem-Solving, Communication, Leadership, Data Analysis, Product Knowledge, Software Development Kit (SDK) Integration, Customer Service Platform, Project Management, Time Management, Travel, Adaptability, Teamwork, Flexibility"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_786eeaff-f4a"},"title":"Account Director, Startups Expansion","description":"<p><strong>Compensation</strong></p>\n<p>The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. 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