As a leader in our Enterprise Support organization, you'll partner closely with Sales, Product, Engineering, and Support Operations to improve workflows, unlock product insights, and advocate for meaningful system changes.

Key responsibilities include:

• Leading and developing the Enterprise Support team, setting a high bar for customer experience, quality, and performance
• Managing, coaching, and empowering the team to meet the KPIs most critical to Enterprise success
• Partnering with Product Support Operations to recommend and implement operational improvements
• Collaborating closely with Sales leadership to unblock high-value customers and support complex organization migrations
• Working with Voice of the Customer, Product, and Engineering teams to surface meaningful insights that drive product and journey improvements

We're looking for someone with 4+ years of experience leading high-performing support teams, primarily serving enterprise customers in technical SaaS environments. You should have consistently focused on elevating both the customer and employee experience through continuous improvement, and have a proven ability to partner cross-functionally with Sales and Engineering to advance meaningful customer outcomes.

If you're excited about this role and have the skills and experience we're looking for, please apply!

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Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

What is the Developer Led Growth (DLG) Team?

At the heart of our mission is a simple goal: to make choosing and integrating authentication a delightful experience for every developer.

We’re the DLG team, essentially Product Led Growth (PLG), but for developers using Auth0. We are a high-impact, multidisciplinary engine that includes Developer Relations, Developer Marketing, our Startup Program, Product Activation and Conversion. We don't just move metrics, we build the journey that turns curious developers into lifelong advocates.

Why This Role?

• Great Visibility: You will provide the analytical backbone for the entire DLG organisation, turning cross-functional data into a unified narrative.

• Autonomy: We trust you to own your domain. This isn't a role for a cog in the machine, you’ll have the freedom to identify opportunities and drive the strategy.

• True Variety: From analysing startup ecosystem trends to optimising conversion funnels, no two weeks will look the same.

• Deep Collaboration: You’ll sit at the intersection of product, marketing, and community, working with stakeholders across the entire company to fuel our growth.

If you’re a curious analyst who thrives in a fast-paced, developer first environment and wants to see their work directly influence how the world’s engineers build, we’d love to meet you.

Responsibilities

• Build and maintain Tableau dashboards and reports related to the DLG business

• Build and maintain DBT models and custom SQL queries to analyse DLG business

• Investigate and understand discrepancies in the data

• Help DLG automate and scale processes, find areas of opportunity for process improvements.

• Analyse A/B experiments and DLG initiatives.

• Collaborate with sales, ops, marketing, finance and product to understand their challenges, dive into the data and share insights that solve business problems.

Qualifications

• +5 years of experience working in data analytics-related fields.

• Bachelor’s degree in math, statistics, computer science, economics or relevant field.

• Strong proficiency in SQL and data modelling: cleaning, modelling and transforming large and complex datasets into usable and trusted models.

• Familiarity with DBT (data build tool), Git and Snowflake data warehouse is preferred.

• Working knowledge of visualisation tools, ideally Tableau, and Google Sheets.

• Ability to analyse data discrepancies and troubleshoot data issues.

• Excellent problem-solving skills with the ability to think critically and translate complex data into actionable insights.

• Familiar with AI tooling, e.g. Copilot, Clay.

• Excellent verbal and written communication skills, with the ability to collaborate with cross-functional teams including technical teams (data engineering) and business users (marketing, product, revenue, etc).

• Stakeholder management and prioritisation skills

Nice to have

• PLG experience

• Experience building and working with AI Agents

• Translating complex developer behaviour into product insights

• AB testing experimentation experience

• Revenue modelling and forecasting knowledge

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $114,000-$156,200 USD

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Location

San Francisco

Employment Type

Full time

Department

Compensation

• Zone A$197K – $278K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the team

The Codex Deployment Engineering team helps customers adopt OpenAI's coding tools throughout their software development lifecycle. We act as trusted technical partners, guiding engineering teams as they integrate Codex into their projects and workflows. Our customers span digital-native companies to global enterprises, and we work side-by-side to accelerate how they plan, build, and deliver software.

About the Role

We are seeking a technically deep, creativity-driven AI Deployment Engineer who is already a power user of AI coding tools and passionate about pushing the boundaries of developer productivity. You will partner directly with engineering leaders and hands-on builders to design, validate, and scale advanced AI workflows, often using Codex to prototype and build the very demos, integrations, and automations customers ultimately adopt.

This is a highly cross-functional role that blends technical architecture, product strategy, and customer-facing leadership. You’ll work closely with Sales, Solutions Engineering, Product, Applied Engineering, and the broader Codex organization to advocate for customer needs, shape product direction, and accelerate the successful deployment of intelligent coding systems across some of the world’s most influential companies.

In this role, you will:

• Serve as the primary technical subject matter expert on OpenAI Codex for a portfolio of customers, embedding deeply with them to enable their engineering teams and build coding workflows.

• Partner directly with customers to design and implement AI-enhanced development workflows, from rapid prototyping through scalable production rollout.

• Build high-quality demos, reference implementations, and workflow automations, using Codex itself as part of your development process.

• Lead large-format workshops, technical deep dives, and hands-on enablement sessions that help engineering organizations adopt AI coding tools effectively and safely.

• Contribute technical content including examples, guides, patterns, and best practices to the OpenAI Cookbook to help the broader developer community accelerate their work with Codex.

• Gather high-fidelity product insights from real customer deployments and translate them into clear product proposals and model feedback for internal teams.

• Influence customer strategy and decision-making by framing how AI coding tools fit into their SDLC, technical roadmap, and organizational workflows.

• Serve as a trusted advisor on solution architecture, operational readiness, model configuration, security considerations, and best-practice adoption.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are an active power user of AI coding tools and have deeply customized your own developer workflow; you have a point of view on what makes engineers more productive.

• Enjoy building scrappy, high-signal demos, integrations, and prototypes that clearly articulate what Codex can enable, often using Codex to accelerate your own development process.

• Have experience delivering large, high-impact workshops or technical training to engineering teams and know how to craft sessions that are engaging, hands-on, and outcomes-driven.

• Have contributed technical guides, patterns, or examples publicly and care about clarity, pedagogy, and community impact.

• Communicate complex technical concepts in clear, persuasive written and verbal form especially when helping customers make strategic decisions about where and how to apply AI.

• Are excited by ambiguous, rapidly evolving problem spaces and enjoy iterating toward novel solutions hand-in-hand with customers.

• Care about customer success, reliability, safety, and operational excellence as much as you care about technical innovation.

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The Codex Deployment Engineering team helps customers adopt OpenAI's coding tools throughout their software development lifecycle. We act as trusted technical partners, guiding engineering teams as they integrate Codex into their projects and workflows. Our customers span digital-native companies to global enterprises, and we work side-by-side to accelerate how they plan, build, and deliver software.

About the Role

We are seeking a technically deep, creativity-driven AI Deployment Engineer who is already a power user of AI coding tools and passionate about pushing the boundaries of developer productivity. You will partner directly with engineering leaders and hands-on builders to design, validate, and scale advanced AI workflows, often using Codex to prototype and build the very demos, integrations, and automations customers ultimately adopt.

This is a highly cross-functional role that blends technical architecture, product strategy, and customer-facing leadership. You’ll work closely with Sales, Solutions Engineering, Product, Applied Engineering, and the broader Codex organization to advocate for customer needs, shape product direction, and accelerate the successful deployment of intelligent coding systems across some of the world’s most influential companies.

In this role, you will:

• Serve as the primary technical subject matter expert on OpenAI Codex for a portfolio of customers, embedding deeply with them to enable their engineering teams and build coding workflows.

• Partner directly with customers to design and implement AI-enhanced development workflows, from rapid prototyping through scalable production rollout.

• Build high-quality demos, reference implementations, and workflow automations, using Codex itself as part of your development process.

• Lead large-format workshops, technical deep dives, and hands-on enablement sessions that help engineering organizations adopt AI coding tools effectively and safely.

• Contribute technical content including examples, guides, patterns, and best practices to the OpenAI Cookbook to help the broader developer community accelerate their work with Codex.

• Gather high-fidelity product insights from real customer deployments and translate them into clear product proposals and model feedback for internal teams.

• Influence customer strategy and decision-making by framing how AI coding tools fit into their SDLC, technical roadmap, and organizational workflows.

• Serve as a trusted advisor on solution architecture, operational readiness, model configuration, security considerations, and best-practice adoption.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are an active power user of AI coding tools and have deeply customized your own developer workflow; you have a point of view on what makes engineers more productive.

• Enjoy building scrappy, high-signal demos, integrations, and prototypes that clearly articulate what Codex can enable, often using Codex to accelerate your own development process.

• Have experience delivering large, high-impact workshops or technical training to engineering teams and know how to craft sessions that are engaging, hands-on, and outcomes-driven.

• Have contributed technical guides, patterns, or examples publicly and care about clarity, pedagogy, and community impact.

• Communicate complex technical concepts in clear, persuasive written and verbal form especially when helping customers make strategic decisions about where and how to apply AI.

• Are excited by ambiguous, rapidly evolving problem spaces and enjoy iterating toward novel solutions hand-in-hand with customers.

• Care about customer success, reliability, safety, and operational excellence as much as you care about technical ingenuity.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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