You will analyze how users think, feel, and behave in interaction with AI systems,especially in high-risk contexts such as self-harm, manipulation, coercion, and influence,and translate these insights into decision-ready risk assessments, mitigation strategies, and product guidance.

This role bridges clinical/behavioral expertise and intelligence analysis, turning psychological signals and patterns into structured judgments, early indicators, and actionable recommendations.

You will partner closely with investigators, engineers, policy, and trust & safety teams to shape how we understand and mitigate potential risks in human-AI interactions.

Key responsibilities include:

• Developing insights into how AI systems are used in complex or high-risk situations (e.g., self-harm, suicidal ideation, substance-use escalation, and threats of violence), identifying recurring patterns and emerging trends that help guide product, safety, and policy decisions.

• Synthesizing behavioral, psychological, and intelligence signals into clear narratives about user needs, system dynamics, and potential areas of risk or vulnerability.

• Producing decision-ready briefs and assessments that inform product, safety, and policy decisions.

• Developing and refining behavioral risk frameworks, taxonomies, and indicators (e.g., severity models, escalation pathways, psychological harm categories).

• Identifying early indicators of emerging issues and assessing whether observed patterns represent meaningful safety concerns, helping prioritize and inform appropriate mitigations.

• Assessing the effectiveness of mitigations,such as product changes, safeguards, and guidance,using behavioral evidence and real-world outcomes.

• Contributing to incident reviews and post-incident analysis by bringing a behavioral perspective to root cause analysis and prevention.

• Bridging research and operations, translating academic and clinical literature into practical safeguards, policies, and product decisions.

You might thrive in this role if you:

• Bring 5+ years in forensic, clinical, trust and safety, or applied academic settings assessing risk of violence, self-harm, or addiction, with strong mixed-methods research skills.

• Have familiarity with AI systems, language models, or human-AI interaction dynamics, and are interested in applying psychological expertise to emerging AI risks (experience working on AI safety, trust & safety, or related domains is a plus).

• Can translate human behavior into structured intelligence, connecting individual cases to system-level patterns and risks.

• Are comfortable working across qualitative and quantitative inputs, including casework, interaction data, research literature, and metrics.

• Have experience designing or using risk frameworks, taxonomies, or evaluation methods to structure ambiguity.

• Communicate clearly across disciplines, turning complex behavioral insights into concise, actionable recommendations.

• Thrive in fast-moving, ambiguous environments, and can prioritize effectively under uncertainty.

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You'll need 4-8 years of product management experience, with meaningful time owning activation, onboarding, or retention. You should be customer-obsessed, a full-lifecycle thinker, and rigorous about measurement. You'll also need to be ambitious and pragmatic, able to hold a big vision and break it into credible, testable increments.

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This is a unique opportunity to work across both digital and physical touchpoints, bridging strategic product thinking with deep operational execution to solve complex, real-world problems. A critical part of this role is bringing genuine AI fluency , using LLMs, automation platforms, and AI agents to multiply the team's impact and build scalable enablement infrastructure.

We're looking for a leader who's excited by ambiguity, obsessed with outcomes, and eager to iterate quickly with a cross-functional team of designers, engineers, and operators in-market and around the world. The right leader will balance strategy with grit and demonstrate strong communication and influence skills to ensure success.

Responsibilities:

• Influence the roadmaps for critical workflows that support both residents (“neighbors”) and internal operators across leasing, resident experience, maintenance, and financial planning
• Lead product discovery efforts through data analysis and close collaboration with on-the-ground teams
• Collaborate with global tech and local ops teams to ensure tools are scalable, delivered first time right, and tailored to market nuances
• Partner with local operators and global tech teams to scale tools, improve workflows, and ensure product usability across diverse market contexts
• Build strong feedback loops between field operators and product teams to surface unmet needs and drive continuous improvement
• Operationalize product rollouts with strong change management, training, and performance tracking
• Ensure tools and processes are not only functional but also resilient, scalable, and embedded in day-to-day operations
• Champion a culture of rapid iteration, continuous learning, and tight collaboration between technical and operational teams
• Identify automation opportunities across operator workflows and build or evaluate solutions using AI agents, LLMs, and workflow orchestration tools (e.g., n8n, Cursor, MCP)
• Enable scale beyond human bandwidth by automating identified opportunities through repeatable processes, tooling, templates, or AI-assisted workflows, developed in collaboration with operators
• Design and facilitate cross-functional alignment workshops to co-develop SOPs and drive process adoption at scale

Ideal Background:

• 5–8 years of product experience, ideally in complex business domains (finance, e-commerce, logistics, etc)
• Comfortable owning complex, ambiguous problem spaces , especially those that blend tech, service, and people
• Adept at partnering across engineering, design, and operations , with strong communication and collaboration skills
• You think in systems, care about details, and are energized by rolling up your sleeves to make things better every day
• Bonus: experience with real estate, logistics, marketplace, or hospitality platforms

Technical Skills:

• Strong communicator, especially in writing clear, actionable PRDs and process documents for stakeholders
• Deep, hands-on AI fluency: prompt engineering, AI agent design and evaluation, in-product guidance platforms, and workflow orchestration (n8n, Cursor, MCP); able to prototype and ship AI-augmented workflows, not just describe them
• Proficient in modern product tools: JIRA, Confluence, Figma, LLMs

What Sets You Apart:

• Understands and embraces grit
• You thrive in ambiguity and high-pressure environments; comfortable making informed trade-offs
• You are a low-ego individual who is excited about working in an ever-changing space
• You are passionate about elegant design and hypothesis-driven product development
• You are an excellent communicator and natural leader
• You are flexible and willing to pivot quickly based on new information or shifting priorities
• You can shift seamlessly from strategic storytelling to tactical execution

Additional Information:

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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