{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/product-fluency"},"x-facet":{"type":"skill","slug":"product-fluency","display":"Product Fluency","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f3d210fb-73f"},"title":"Knowledge & Enablement Specialist","description":"<p>We&#39;re looking for a versatile, high-craft Knowledge &amp; Enablement Specialist to help build and maintain the content and learning experiences that support customer adoption at Synthesia.</p>\n<p>This is a hands-on role at the intersection of content development, knowledge management, product education, and enablement operations. You&#39;ll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Own Academy publishing and learner flow</li>\n<li>Create, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences</li>\n<li>Ensure Academy content is structured clearly, tagged correctly, QA&#39;d thoroughly, and published with a consistently high quality bar</li>\n<li>Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking within the Academy</li>\n</ul>\n<ul>\n<li>Build high-quality learning content</li>\n<li>Translate product workflows, feature changes, and customer use cases into clear, accurate, engaging Academy content</li>\n<li>Create learning assets across formats, including written guidance, modules, video, demos, and supporting multimedia</li>\n<li>Tailor content to different audiences and use cases while keeping the experience clear, practical, and easy to apply</li>\n</ul>\n<ul>\n<li>Make the Academy the front door to learning</li>\n<li>Ensure Academy pathways surface the right supporting resources from across the wider enablement ecosystem</li>\n<li>Use thoughtful cross-linking and content design to connect learners to the most relevant knowledge base, in-app, or other supporting resources when needed, without making the Academy feel fragmented or duplicative</li>\n</ul>\n<ul>\n<li>Maintain content quality and hygiene</li>\n<li>Run strong QA before publish, including metadata, links, learner flow, structure, and accuracy checks</li>\n<li>Keep Academy content current through refreshes, version control, update logs, and proactive identification of stale or conflicting material</li>\n</ul>\n<ul>\n<li>Iterate based on feedback and signals</li>\n<li>Track learner feedback and basic performance signals to identify where Academy content or structure can improve</li>\n<li>Ship small, evidence-led improvements and document what changed and why</li>\n</ul>\n<ul>\n<li>Partner across teams</li>\n<li>Work closely with Product, Customer Success, Support, Revenue Enablement, SMEs, and other cross-functional partners to keep content aligned with the product and with real user needs</li>\n</ul>\n<ul>\n<li>Use AI and product fluency as a force multiplier</li>\n<li>Become a true Synthesia power user who can build, test, demo, and explain core workflows with confidence</li>\n<li>Use AI tools thoughtfully to accelerate drafting, structuring, and iteration while maintaining a high quality bar and verifying outputs carefully</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Experience creating customer-facing learning, enablement, or product education content</li>\n<li>Experience publishing and maintaining content in an LMS or Academy environment</li>\n<li>Strong writing and information design skills, with the ability to simplify complex workflows clearly</li>\n<li>Strong QA habits and attention to detail across links, metadata, structure, and learner flow</li>\n<li>Experience working cross-functionally with Product, Support, Customer Success, and SMEs</li>\n<li>A data-informed approach to iteration, using feedback and simple signals to improve what you ship</li>\n</ul>\n<p><strong>Nice-to-Haves:</strong></p>\n<ul>\n<li>Experience in B2B SaaS, customer education, or scaled self-serve enablement</li>\n<li>Experience working across Academy, help center, and in-app education surfaces</li>\n<li>Familiarity with taxonomy, content audits, or information architecture</li>\n<li>Experience using Synthesia or other AI-powered content creation tools</li>\n<li>Experience supporting webinars, live sessions, or virtual facilitation</li>\n<li>Additional proficient language skills are a plus in French/German/Spanish</li>\n</ul>\n<p><strong>Why Join Synthesia:</strong></p>\n<ul>\n<li>Help customers go beyond quick answers</li>\n<li>Build with craft, autonomy, and influence</li>\n<li>Raise the bar on quality</li>\n<li>Join a team building for the future of work</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f3d210fb-73f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synthesia","sameAs":"https://synthesia.ai/","logo":"https://logos.yubhub.co/synthesia.ai.png"},"x-apply-url":"https://jobs.ashbyhq.com/synthesia/b13d30f4-45ea-4adf-9918-831551c27ed7","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"Full time","x-salary-range":null,"x-skills-required":["content creation","knowledge management","product education","enablement operations","customer-facing learning","learning management system","LMS","Academy","product workflows","feature changes","customer use 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