We're seeking a highly adaptable Sr. Staff GenAI Content & Conversational Designer to join our Monetization design team. As a key member of our team, you'll support projects and teams across the suite of Pinterest business products, ramping up quickly where help is needed most.
\nYour primary responsibility will be to lead conversation design and strategy for a multi-agent AI powered Pinterest Business Assistant to help business users (merchants, advertisers, and agencies) create inspired content, connect with customers, and achieve their business goals.
\nTo succeed in this role, you'll need to act as the voice of the user by becoming an expert in our business products and leveraging research to inform the design of the AI assistant. You'll also drive improvements in prompt and skill management, owning the process from conception to production, and rapidly adapting to new technologies.
\nIn addition to your technical skills, you'll need to be able to collaborate cross-functionally with researchers, product managers, engineers, and stakeholders to establish conversational, cohesive experiences with a unified voice. You'll apply systematic thinking to your work, contributing to scalable, consistent design patterns, and participating in critique to strengthen your designs.
\nAs a Sr. Staff GenAI Content & Conversational Designer, you'll actively seek learning opportunities to grow your craft, define success metrics for novel AI features, and obsess over building trustworthy, high-impact AI systems.
\nWe're looking for someone with a strong background in user-focused product conversation and content design, with experience shaping content for multi-disciplinary projects. You should have experience with LLMs, prompt shaping/engineering and working on AI product flows and with agentic systems. A portfolio demonstrating breadth and creativity and proven experience in content design, design thinking and product strategy is essential.
\nThis position is not eligible for relocation assistance. You'll need to be in the office for in-person collaboration 1-2 times/quarter, and therefore can be situated anywhere in the country.
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\nOn this team, you will build and operate the ML infrastructure and product services that enable trust and intelligence across Plaid's network. You'll own feature engineering, offline training and batch scoring, online feature serving, and real-time inference so model outputs directly power partner-facing fraud & trust products and bank intelligence features.
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\nOur mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable.
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\nThis position requires a deep understanding of cryptocurrencies, blockchain technology, financial operations, and risk management. You will leverage deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to Anchorage Digital clients and the goals they have to implement their own strategies.
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\nThis position requires a deep understanding of cryptocurrencies, blockchain technology, financial operations, and risk management. The ideal candidate will be a problem solver at heart, possess strong technical skills, the ability to handle complex tasks, organisational knowledge, and effective communication and influence capabilities to help drive business outcomes.
\nKey Responsibilities:
\nLeverage deep understanding of traditional financial services, products, and strategies as required to provide thought leadership and strategic support to Anchorage Digital clients and the goals they have to implement their own strategies.
\nLead efforts to develop and refine processes for managing Counterparty and Client post-trade processing, defining performance metrics (SLAs, KPIs) and ensuring that they are met while enabling operational scalability.
\nOversee and mentor a global team responsible for executing spot, lending, and derivatives operations. You will ensure that the team is aligned with broader strategic objectives, while driving accuracy and efficiency in operational processes.
\nUtilize blockchain explorers, trading platforms, and other relevant software and tools to reconcile and monitor the activity of different digital assets across both internal ledgers and external systems (banks, custodians, etc.).
\nPerform cash positioning and inventory management for various product flows to ensure that we have the right assets at the right place at the right time to optimise the firm’s treasury management, mitigate risks, and streamline settlement processes.
\nServe as the key liaison between operational teams and engineering/product teams, advocating for operational needs and helping shape the development of the roadmap for platform development to streamline trading, settlement, and risk operations.
\nCollaborate with the Accounting and Finance teams to ensure timely provision of accurate trade and settlement data and assist in the resolution of breakages.
\nDevelop and implement process improvement initiatives to ensure optimal operational efficiency.
\nStay ahead of developments in the crypto industry, gaining a deep understanding of tokens, protocols, and verticals like staking and governance. Use this expertise to inform operational strategy and execution.
\nComplexity and Impact of Work:
\nProactively engage with business partners to adapt and learn quickly as business strategies evolve and new products and tasks are introduced. You will be instrumental in aligning operational goals with the company’s broader vision, ensuring the team remains agile and responsive.
\nManage the complexities of designing processes to reconcile and settle transactions involving a wide range of digital assets, including cryptocurrencies, tokenised assets, and fiat currencies.
\nInspire and lead a high-performing team with a shared consciousness and a bias for action. You will oversee time-sensitive tasks, prioritise competing demands, and ensure deadlines are met, driving operational excellence.
\nIdentify operational priorities and create internal presentations, reports, and/or lead projects to advocate for enhanced internal processes or contribute to the development of new tasks.
\nBe a prolific manager of individual contributors, building a team capable of delivering day-to-day results on core tasks autonomously.
\nEffectively gauge, communicate, and mitigate risks to the organisation and to clients, thoughtfully addressing complicated questions.
\nOrganisational Knowledge:
\nKeep yourself and your team updated with the evolving cryptocurrency industry trends, regulatory guidelines, and best practices related to settlements and custodial services.
\nPossess a comprehensive understanding of different cryptocurrencies, their underlying technologies, and the operational processes involved in custodianship.
\nEnsure that knowledge is shared among the team and in conjunction with business partners; do not position yourself or others as a single point of failure.
\nBe familiar with the responsibilities and interests of interdepartmental teams, as well as foster collaborative relationships and partnerships to achieve common goals.
\nCommunication and Influence:
\nDirectly manage and coach members of the team; help identify any shortcomings in current processes.
\nHave 'executive presence,' i.e. confidence and composure interfacing with financial investors and C-level executives.
\nActively lead discussions within the team to improve processes and productivity, and thoughtfully convey information and insights with impact when working with other teams to address projects & issues.
\nForge relationships with key partners, specifically in support of the organisation's Compliance and Product departments, as well as external counterparties.
\nCollaborate effectively with internal stakeholders, such as HR, Legal, and IT, to ensure seamless integration and alignment of operational goals with the company’s overall vision.
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