We're seeking a Technical Instructor with a passion for teaching and working with data to join our training team to develop curriculum and deliver instruction focused on dbt. As a Technical Instructor, you will deliver live, world-class instruction to train and onboard dbt Cloud customers, partners, and GSIs in small groups, large groups, and webinar audiences. You will create an engaging learning environment initially in a remote context and likely in person in the future. You will get learners excited about using dbt Cloud to make an impact at their organization. You will clearly teach and demo new concepts and skills for learners. You will facilitate live co-development sessions where learners apply what they have learned. You will adjust instruction on the fly while focusing on learner outcomes. You will provide critical feedback from your classroom experience to improve curriculum changes. You will become a product expert with dbt in the context of the modern data stack. You will build curriculum independently. You will gather and implement feedback and self-review teaching.
\nTo be successful in this role, you will need a Bachelor's degree in a related field such as Computer Science, Data Analytics, Education, or similar. You will also need 2-4 years of technical instruction or related experience. You will love teaching and creating those lightbulb moments for learners. You will create learning environments with high levels of engagement. You will be laser-focused on learner and customer outcomes while adjusting instruction on the fly. You will believe teaching is a craft that we can always get better at and actively seek out feedback. You will communicate clearly and concisely with internal and external stakeholders. You will thrive in an environment of cross-collaboration that moves quickly. You will have experience developing curricula and shipping courses fast.
\nWhat will make you stand out? You have worked on customer education/training teams and know how training can drive outcomes for customers. You have experience using dbt and/or teaching dbt. You have experience writing analytics code (i.e., Python, R, etc.) in addition to SQL and working with databases. You have experience designing curricula with a focus on backwards design. You have a dbt Fundamentals badge.
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\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nAbout the Team
\nOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
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\nWe are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.
\nIf you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team
\nYou’ll be responsible for:
\nYou might thrive in this role if you have:
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
\nAdditional Information
\nWe are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
\nFor additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).
\nBackground checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse effect on your ability to perform the job duties of this position.
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