This will give you the opportunity to have a meaningful impact with a diverse group of customers. You will uncover and optimise workflows and advanced use cases that power today's businesses. You will be driving all facets of success across the customer journey for Dropbox's most valued customers.

You will partner with the Account Manager team to support Dropbox business objectives, including driving customer retention and growth for Dropbox's expanding product portfolio. We are a collaborative, customer-oriented team, are 'worthy of trust' and strong advocates for our customers.

Responsibilities:

• Build and maintain strong relationships with customers as a trusted advisor throughout their journey with Dropbox
• Lead customer engagement efforts to drive deployment, product education, usage, adoption, and integration into daily workflows
• Drive increased product value realisation across the customer base and improved user advocacy
• Ensure customers achieve their desired outcomes through Mutual Success Plans and influence account growth in close partnership with Sales
• Proactively flag and collaborate with CX or Product teams to resolve customer issues efficiently
• Prepare and deliver Success Business Reviews, providing insights on adoption, planning, and product updates
• Maintain a deep understanding of Dropbox products and roadmap, promote new features, and serve as the voice of the customer internally
• Collaborate with internal teams such as marketing, product, and sales to ensure customer satisfaction, retention, and growth

Requirements:

• 5+ years of experience in B2B SaaS Customer Success, with a proven record of driving product deployment, increasing customer adoption, and improving retention
• Strong experience managing strategic customer relationships at large enterprises (2,000+ employees) with a collaborative and proactive approach
• Experience with e-signature API or other API products and integrations
• A technical aptitude with experience in communicating effectively at all levels
• Customer-oriented problem-solving and analytical mindset
• Possesses the ability to communicate with end-users, IT administrators, developers, and stakeholders at all levels
• A self-starter with demonstrated success navigating complex scenarios, leading cross-functional initiatives, and thriving in fast-paced, dynamic environments
• Positive, team-oriented mindset with the ability to contribute meaningfully to overall team culture
• Excellent collaboration skills and the ability to build strong, long-lasting relationships across teams and the organisation
• Bachelor's degree or equivalent experience required
• Flexibility to travel occasionally for global offsites and customer on-site meetings (generally less than 10% of the time)

Preferred Qualifications:

• Solid knowledge of generative AI and search infrastructure
• Experience with technical products like e-signature API, other API products or security products with strong experience with integrations for deployments
• Experience with integrations and AI tools
• Previous experience with CRM systems, paired with strong analytical and quantitative skills

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Support the delivery of contract deliverables, including developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.

Own the deployment of Anduril's autonomy capabilities at test and demonstration events. Work across our Test & Evaluation, Logistics, Growth, and Engineering teams to ensure that we are able to rapidly deliver real capability to users.

Design & implement user feedback loops to gather, triage, and prioritise requirements, feedback, issues, and challenges found through the employment of Anduril MA products during training, exercises, and normal use within unit schedules.

Provide input to product and engineering teams to drive the development of product features and configurations that enhance or greatly improve the employment of Anduril MA products.

Support end-users in understanding and using our capabilities through the development of training content, integration into unit training schedules, and delivery of training.

Develop and contribute to a streamlined user feedback and engagement system, which includes issue tracking, training sessions, refreshers, and focused preparation for large-scale exercises and events.

Required qualifications include experience translating and decomposing technical concepts into operational requirements and performance specifications, experience in project management and product deployment roles, and eligibility to obtain and maintain an active U.S. Top Secret SCI security clearance.

Preferred qualifications include experience and familiarity with autonomous systems, client management experience, and prior military or government acquisition and/or government contracting experience.

The salary range for this role is $146,000-$194,000 USD, and highly competitive equity grants are included in the majority of full-time offers.

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