Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.

As a Manager on the Solutions Engineering team at Mixpanel, you will lead a talented group of analytics consultants who are pivotal to our success. You will be at the forefront of driving customer value, guiding your team as they serve as the primary technical resources for our Sales organisation.

Responsibilities

• Develop & Mentor: Lead, coach, and grow a high-performing and inclusive team of Solutions Engineers, actively investing in their career development and upholding a high standard of performance.

• Drive Results: Partner closely with Sales leadership and Account Executives to provide technical expertise that drives new, retained, and expansion ARR. You will ensure your team's activities are directly contributing to the company's bottom line.

• Prioritise & Problem Solve: Guide your team through complex customer evaluations and technical challenges. You will manage team resources effectively, aligning the right skills to customer needs to achieve productivity targets and successful outcomes.

• Cross-Functional Partnership: Act as a key technical liaison, collaborating with peer managers across Sales, Product, and Engineering. You will gather and synthesise customer feedback from your team to influence product strategy and solve problems at scale.

• Communicate & Manage Change: Effectively translate broader company and departmental strategy into clear, actionable goals for your team. You will guide your direct reports through evolving business priorities with empathy and clarity.

• Hire the Best: Actively assess the needs of the team, build a pipeline of top talent, and hire outstanding individuals who elevate the team's capabilities and contribute to our inclusive culture.

• Innovate & Raise the Bar: Relentlessly seek to improve how your team operates, from refining demo strategies and proof-of-concept methodologies to adopting new tools and processes that increase effectiveness and celebrate success.

We're Looking For Someone Who

• Has progressive experience in a B2B SaaS environment, including 3+ years of people management experience leading a technical pre-sales, solutions engineering, or professional services team.

• Exhibits a 'player-coach' mentality with deep knowledge in the data and analytics space. You are an expert on how data products (like CDPs, data warehouses, and analytics tools) are implemented and adopted by customers.

• Is a proven cross-functional partner with a track record of successfully working with sales teams to navigate complex deals and drive revenue.

• Demonstrates expertise in communicating complex technical concepts clearly and effectively to both technical and non-technical stakeholders.

• Is skilled at prioritising team activities and managing workload in a dynamic environment, balancing customer needs with efficiency goals.

• Is a natural mentor and developer of talent, with a passion for coaching and a history of building inclusive, high-achieving teams.

• Handles ambiguity with ease, demonstrating flexibility and a proactive, problem-solving mindset when adapting to new challenges and business priorities.

• Actively seeks feedback and is humble to learn, consistently looking for ways to improve themselves and their team.

Bonus Points

• Previous experience in management consulting, strategic operations, or a similar role focused on go-to-market strategy.

• Direct, hands-on experience with Mixpanel or other product analytics tools like Amplitude, Pendo, or Contentsquare.

• Strong familiarity with the modern data stack, including tools like Snowflake, Google BigQuery, Segment, or Hightouch.

#LI-Hybrid

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors.

If you have questions about the specific range, your recruiter can share this information.

Mixpanel Compensation Range $238,300-$321,705 USD

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care

• Mental Wellness Benefit

• Generous Vacation Policy & Additional Company Holidays

• Enhanced Parental Leave

• Volunteer Time Off

• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.

• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.

• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviours and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most important thing.

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Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees.

About the Customer Success Team:

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customers’ business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.

You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers’ organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role:

As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation, where you set customers up for long-term success with scalable implementation and data governance best practices. Throughout the entire customer lifecycle, you will work to understand how analytics can drive business value for your customers and will consult them on how to maximize the value of Mixpanel, including managing change during Mixpanel’s rollout, defining and achieving ROI, and identifying areas of improvement in their current usage of analytics.

For large enterprise customers, post onboarding, you will also continue alongside the Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.

Responsibilities:

Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes

Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks

Own the customer’s success with Mixpanel , documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics

Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration

Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust

Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices

Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects

Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues

Bridge the technical-business gap with your customers , working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision

Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects

Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

We're Looking For Someone Who Has

3 to 5 years of experience consulting on defining and delivering ROI through new tool implementations

Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision

The ability to communicate with stakeholders at most levels of an organization , from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency

Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change

Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role

Excellent written, analytical, and communication skills

Strong process and/or project delivery discipline

Eager to learn new technologies and adapt to evolving customer needs

We'd Be Extra Excited For Someone Who Has

Experience in data querying, modeling, and transforming in at least one core tool, including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools, etc.

Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc.

Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.

Familiar with analytics best practices across business segments and verticals

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care

Mental Wellness Benefit

Generous Vacation Policy & Additional Company Holidays

Enhanced Parental Leave

Volunteer Time Off

Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

Make Bold Bets: We choose courageous action over comfortable progress.

Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.

Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.

Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.

Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity.

At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or any other protected characteristic.

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Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence.

Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust.

Visit mixpanel.com to learn more.

About the Customer Success & Solutions Engineering Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value.

You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

Our SEs are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to high-level executives. In your first month, you’ll become a Mixpanel expert,both in features and functionality as well as implementation. You’ll have the opportunity to shadow customer calls and demos with current Sales Engineers and Account Executives while learning to articulate our value proposition. You’ll also be trained on Mixpanel’s internal systems and tools to set you up for success.

Within your first three months, you’ll be directly involved in deal cycles with Commercial Account Executives. You’ll lead the technical qualification for customer use cases and deliver customized demos for prospects. You’ll work directly with leadership at the prospect’s organization to understand business challenges that can be solved through an analytics platform and consult on how Mixpanel can address those challenges to achieve a strong ROI. You’ll also work with the prospect’s business and technical teams to scope and execute proof-of-concept projects to establish Mixpanel’s value,including consulting on data ingestion methods, overall architecture, success criteria, and rollout strategies for analytics tools across an organization.

Responsibilities

Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes.

Communicate and consult effectively at all levels of the customer’s organization to earn trust and influence buying decisions.

Bridge the technical-business gap,working with senior stakeholders to define success for proof-of-concepts and ensuring successful execution and outcomes.

Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects.

Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers.

Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results.

Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business.

Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and sharing it with the Product team.

We're Looking For Someone Who Has

The ability to communicate with stakeholders at all levels,from discussing APIs with developers to organizational efficiency with CIOs.

A demonstrated track record of qualifying and selling technical solutions to executive stakeholders.

6+ years of experience in a Software-as-a-Service Sales Engineering or related role.

Experience in data querying, modeling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools.

Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks).

A successful record of experience in sales engineering, customer success, client-facing professional services, consulting, or technical project management.

Excellent written, analytical, communication, and presentation skills.

Strong process and project delivery discipline.

The ability to travel.

Fluency in multiple languages; German preferred.

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care

Mental Wellness Benefit

Generous Vacation Policy & Additional Company Holidays

Enhanced Parental Leave

Volunteer Time Off

Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

Culture Values

Make Bold Bets: We choose courageous action over comfortable progress.

Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.

One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.

Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.

Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital.

Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.

Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.

Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity.

At Mixpanel, we are focused on things that really matter,our people, our customers, our partners,out of a recognition that those relationships are the most valuable assets we have.

We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.

We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.

We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

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This is a hybrid role working 3 days per week from our Aveiro office. You will report to the Group Product Manager on the Acuity Scheduling team.

Responsibilities

• Product Ownership: Act as the primary product owner for your team, setting the roadmap and priorities based on technical feasibility, user impact, and business goals.
• Technical Strategy & Roadmap: Collaborate with engineers to define a scalable technical strategy that aligns with product goals, focusing on data architecture, systems design, and service-based solutions.
• Cross-functional Collaboration: Partner with engineering, data science, and UX teams to understand requirements, manage trade-offs, and deliver solutions that balance speed and scalability.
• Cross-organization Collaboration: Work directly with Squarespace Identity and Security teams to develop and realise a shared vision of a singular identity and authentication system.
• Stakeholder Communication: Translate technical architecture and system requirements into clear, actionable items for stakeholders across the company, including senior leadership and non-technical teams.
• Quality, Security & Performance Optimisation: Focus on the system's stability, reliability, and scalability by working closely with the engineering team on continuous improvement, platform security and technical debt management.
• Architecture Oversight: Guide architectural decisions to ensure optimal security, data flow, storage, and access within our product ecosystem. Advocate for sustainable choices in a service-oriented approach to component-based architecture.

Requirements

• Experience: 4-6 years in product management or a technical role with product ownership, preferably within a data-driven environment; ideally in an identity-centric role.
• Technical Expertise: Strong background as the technical product lead on teams owning data architecture, systems design, and service-based architecture (e.g., microservices), with the ability to engage deeply in technical discussions and decisions.
• Systems Thinking: Proven experience in end-to-end system thinking and design, including a strong grasp of component-based architectures, data storage options, and integration layers.
• Data Architecture: Hands-on experience with data modeling, database design, and data warehousing principles, including familiarity with large data model improvement initiatives.
• APIs & Integration: Understanding of RESTful API design, OAuth, identity federation, and integration patterns to ensure seamless interoperability between services and systems.
• Analytical Mindset: Proficiency in using data to inform decisions autonomously, including experience with data analysis and product analytics tools.
• Communication Skills: Ability to communicate complex technical concepts to both technical and non-technical audiences, bridging the gap between product vision and technical execution.
• Agile Experience: Familiarity with Agile methodologies, including backlog management, sprint planning, and cross-functional team collaboration.
• Project Management: Familiarity with project management tools like Jira, Asana, or similar.

Nice to Have

• Technical Transformation: Experience leading teams and/or organisations from a monolithic architecture to a service-oriented one.
• Identity Experience: High-level understanding of and experience with core user registration flows and OAuth as it pertains to user identity needs.
• Technical Documentation: Experience documenting technical data architecture, service flows, and system dependencies to ensure alignment and knowledge-sharing within the team

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner, and dependent children, including medical, dental, and vision
• Life and Disability Insurance
• Pension benefits with employer match
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Statutory paid time off and all statutory leaves, as required
• Meal Allowance and Flex Benefits Account
• Employee donation match to community organisations
• In the easily accessible city centre of Aveiro
• 7 Global Employee Resource Groups (ERGs)

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This role sits at the intersection of growth, product, and infrastructure — combining deep technical engineering with experimentation and data-driven optimization. You will collaborate with product, data science, and backend teams to ensure that growth initiatives run smoothly and scale efficiently across systems.

Key Responsibilities

Growth Infrastructure & Systems

• Design, implement, and maintain scalable infrastructure that supports growth and experimentation needs.
• Build and optimize analytics pipelines to capture key product and growth metrics (acquisition, activation, retention, etc.).
• Develop automated workflows for user onboarding, campaign delivery, and performance tracking.

Experimentation & Optimization

• Support A/B testing frameworks and integrate them into production systems.
• Enable reliable data collection and evaluation for growth experiments.
• Automate deployment and rollout of growth feature flags and tests.

Cross-Functional Collaboration

• Partner with Growth Product Managers, Data Engineers, and Analysts to define technical requirements for growth initiatives.
• Translate business goals into technical specifications and system designs.
• Provide guidance on performance, reliability, and scalability trade-offs.

Monitoring & Reliability

• Implement monitoring and alerting for growth infrastructure services.
• Troubleshoot production issues and optimize for uptime and performance.
• Ensure data quality and consistency for reporting and decision-making.

Continuous Improvement

• Evaluate new tools, frameworks, and platforms that accelerate growth engineering.
• Drive best practices in infrastructure as code, CI/CD, and automated testing.
• Train and mentor teammates on growth infrastructure principles.

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.
• 3+ years of experience building backend or infrastructure-focused services.
• Strong programming skills in languages such as Python, Go, or JavaScript.
• Experience with cloud platform infrastructure (e.g., AWS, GCP, Azure).
• Solid understanding of data pipelines, ETL processes, and databases.
• Experience with CI/CD systems and Infrastructure as Code (Terraform, CloudFormation, etc.).
• Experience with experimentation platforms (StatSig, Segment, LaunchDarkly, or in-house).

Nice to Have

• Familiarity with growth metrics and product analytics tools (Amplitude, etc.).
• Experience designing and scaling A/B testing systems and feature flag orchestration.
• Proficient with containerization (Docker, Kubernetes) and distributed systems.
• Knowledge of observability tools (Datadog, etc).

What Success Looks Like

• Growth initiatives that deploy reliably and quickly with minimal manual intervention.
• High-fidelity data pipelines that enable real-time insight into key growth metrics.
• Growth teams are empowered to run experiments and launch campaigns without heavy infrastructure support.

Why Join Us?

• This is a rare opportunity to be among the first engineers on a newly formed Growth team, with significant ownership and influence over both technical direction and product outcomes.
• You’ll be working on a product that scaled from ~2M to 250M users in under a year, operating in a massive and still largely untapped market.
• The impact of your work will be visible, measurable, and foundational to how the company grows next.

Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

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