As a Scaled Customer Success Manager, you'll be the customer's trusted guide,helping them adopt and embed Intercom's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.

If you're excited by working at the intersection of AI, product adoption, and operational excellence,and you want to help define how scaled CS works in practice,this is your role.

Key Responsibilities:

• Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.

• Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments,leveraging technology, automation, digital content, and smart touchpoints.

• Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.

• Monitor usage & health signals proactively,identifying risks, opportunities, and expansion paths; drive intervention where needed.

• Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.

• Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.

• Help define what 'Scaled CS' means here: you'll be a builder,defining processes, tools, metrics, and models for what high volume, high value looks like.

What You'll Need:

• 2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.

• Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.

• Comfortable discussing technical topics such as APIs, integrations, and workflows,not an expert, but confident engaging with customers on technical questions and guiding them to resources.

• Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).

• Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results.

• Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.

• Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.

Bonus Skills & Attributes:

• Interest in consumption or usage-based SaaS models.

• Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.

• Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.

Benefits:

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for Intercomrades, friends, and family!

XML job scraping automation by YubHub

As a Director, Enterprise Client Sales, you will lead a team responsible for managing and expanding relationships across some of Brex's most strategic and high-value Enterprise accounts. This leader will own retention, expansion (upsell and cross-sell), and churn prevention within the Enterprise segment.

Success in this role requires a deep understanding of complex enterprise sales cycles, executive stakeholder engagement, and the ability to drive both card spend growth and SaaS product adoption across global organizations. You will operate as a senior revenue leader - building a disciplined, forecastable expansion engine while partnering closely with Customer Success to deliver measurable business outcomes for our customers.

Key responsibilities include:

• Owning Enterprise Retention & Expansion Strategy - owning Net Revenue (NR), gross retention, upsell/cross-sell pipeline, and churn prevention across Brex's largest Enterprise customers.
• Developing and executing multi-threaded account strategies that drive both card growth and SaaS adoption.
• Leading expansion efforts across product lines, geographies, business units, and executive stakeholders.
• Ensuring disciplined forecasting and predictable revenue outcomes within the Enterprise segment.

You will also have the opportunity to:

• Manage and develop a team of Enterprise Client Sales Executives covering Brex's most complex accounts.
• Elevate team capability in executive selling, deal orchestration, champion development, and value articulation.
• Coach to MEDDIC rigor, including clear identification of Economic Buyers, Decision Criteria, Decision Process, and Champions.
• Drive accountability around pipeline hygiene, forecast accuracy, and strategic account planning.

In addition, you will partner deeply with Customer Success to establish a strong operating model between CSE and CSM to align on retention risk, expansion signals, and value realization.

If you are a seasoned sales professional with a track record of success in enterprise sales, we encourage you to apply for this exciting opportunity.

XML job scraping automation by YubHub

LayerZero is looking for an experienced customer-facing professional to manage and grow our relationships with a variety of customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships (cross-selling/up-selling, increasing product utilization, senior stakeholder management).

In this role, you will focus on managing a portfolio of LayerZero customer accounts, primarily chains and mid-level accounts.

What You'll Do

Account Strategy:

Develop tailored strategies for each account to drive growth, adoption, and usage of LayerZero's products.

Onboarding and Education:

Lead the onboarding process for users, providing guidance on navigating the LayerZero offerings.

Develop and deliver educational resources, workshops, and materials tailored to the intricacies of our protocol and the broader industry.

User Engagement and Relationship Building:

Proactively engage with users to understand their goals, challenges, and objectives in the context of interoperability infrastructure.

Build and nurture relationships with key stakeholders in the industry, becoming a trusted advisor to our users.

Product Adoption:

Collaborate with our users to identify opportunities for increased adoption of LayerZero offerings.

Facilitate training sessions and provide hands-on support to empower users in navigating and utilizing LayerZero.

Health Monitoring:

Monitor and analyze user engagement metrics specific to assess account health.

Proactively identify and address potential challenges unique to the interoperability landscape, collaborating with the product team for solutions.

Issue Resolution and Advocacy:

Serve as the primary point of contact for users, addressing inquiries, issues, and concerns related to implementation of LayerZero offerings.

Advocate for user needs within the organization and collaborate with the development team to enhance the user experience.

Community Engagement:

Actively participate in Web3 and blockchain communities to stay informed about industry trends, emerging technologies, and user sentiments.

Represent the company in community forums and events, fostering a sense of belonging and connection.

XML job scraping automation by YubHub

As Director, Enterprise Client Sales, you will lead a team responsible for managing and expanding relationships across some of Brex's most strategic and high-value Enterprise accounts. This leader will own retention, expansion (upsell and cross-sell), and churn prevention within the Enterprise segment.

Success in this role requires a deep understanding of complex enterprise sales cycles, executive stakeholder engagement, and the ability to drive both card spend growth and SaaS product adoption across global organizations.

Key responsibilities include:

• Own Enterprise Retention & Expansion Strategy
• Develop and execute multi-threaded account strategies that drive both card growth and SaaS adoption
• Lead expansion efforts across product lines, geographies, business units, and executive stakeholders
• Ensure disciplined forecasting and predictable revenue outcomes within the Enterprise segment

• Lead & Develop an Enterprise-Ready Team
• Manage and develop a team of Enterprise Client Sales Executives covering Brex's most complex accounts
• Elevate team capability in executive selling, deal orchestration, champion development, and value articulation

• Partner Deeply with Customer Success
• Establish a strong operating model between CSE and CSM to align on retention risk, expansion signals, and value realization

• Navigate Complex Enterprise Stakeholders
• Support and coach engagement with CFOs, Controllers, Procurement, and Finance leadership

• Drive Enterprise Sales Excellence
• Implement scalable enterprise account planning frameworks

This role will be based in our San Francisco office. You must be willing to work in office at least 3 days per week on Monday, Wednesday and Thursday. Employees will be able to work remotely for up to 4 weeks per year, for a minimum of one week at a time.

Requirements include:

• 10+ years of B2B experience, including significant Enterprise SaaS and/or fintech exposure
• 4+ years managing quota-carrying Enterprise account teams
• Proven success driving both retention and expansion in complex, multi-product recurring revenue models
• Experience selling into Finance organizations (CFO, Controller, FP&A) within large enterprises
• Demonstrated expertise in MEDDIC (or similar enterprise sales methodology) and champion development

The expected OTE range for this role is $271,000 - $335,000 in SF, NYC, Seattle. SLC band is $240,000 - $300,000.

XML job scraping automation by YubHub

You will partner with fellow CSMs to align on strategy, while collaborating with product and engineering to ensure our tools truly meet user needs. If you are passionate about empowering people to get the most out of their tools and want to drive a culture of technical proficiency across the business, this role is for you.

Responsibilities: Relevant experience in Project Management / Customer Success, product adoption, or internal training and onboarding. Experience managing and delivering software rollout projects, including defining milestones, balancing different stakeholder needs, and coordinating training resources. Proven ability to collect, arrange, interpret, and act on data to drive strategic decisions and increase overall adoption rates. Demonstrated track record of cross-functional collaboration, specifically bridging the gap between engineering, product, and wider business teams.

How you succeed: Achieve a 25% increase in overall software adoption rates across the organisation within your first 12 months. Implement a continuous feedback loop between users, Customer Success and the Product/Engineering teams. Create and distribute monthly reports on software usage and user satisfaction. Maintain a regular cadence of training sessions and recaps to bring new team members up to speed. Communicate clearly and constructively, presenting tracking details to key stakeholders and gathering in-depth feedback from power users. Contribute to a positive team culture, supporting others through the mentorship programme and leading by example.

What's in it for you: Hybrid Salary (50% of net salary paid in USD) 20 working days vacation plus all Argentina public holidays. Private healthcare (OSDE 360). Adaptive/hybrid working from our offices in HIT Polo (Palermo). Free breakfast and lunch when in office. Access to learning and development opportunities. Mobility programmes - work from another country for up to 30 days!

XML job scraping automation by YubHub

The TAM plays a crucial role in driving adoption, identifying growth opportunities, and aligning our technology with customers' business goals. They provide guidance, best practices, and insights to help customers achieve their business objectives through the effective use of our platform.

Key responsibilities include:

• Developing and maintaining strong, long-term relationships with customers
• Driving customer success by helping customers understand and effectively utilize the platform's capabilities
• Developing and executing strategic account plans that align with customers' goals
• Acting as the voice of the customer, collaborating with product and engineering teams to relay feedback, suggest improvements, and influence the development of new features based on customer needs
• Leading the onboarding process for new customers, delivering high-level training to ensure customers quickly become proficient and comfortable with the platform
• Regularly monitoring customer health metrics, developing customer success plans, and providing data-driven insights and reports to customers and internal stakeholders

The ideal candidate will have a bachelor's degree in business, Information Technology, or a related field, or equivalent practical experience. They will also have 5+ years of experience in a technical account management, customer success, or similar role within the technology industry, preferably with SaaS solutions.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $175,000/yr to $200,000/yr.

XML job scraping automation by YubHub

Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialSolutions Consulting

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Native-level proficiency in Italian
• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast-paced and dynamic start up environment

XML job scraping automation by YubHub

About the role

We are on the hunt for a passionate individual to drive Solutions Consultanting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

Responsibilities

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.

• Define and build the customer onboarding process, ensuring it is seamless and efficient.

• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.

• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.

• Define success measures and drive metrics for product adoption and engagement.

• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About you...

• Extensive experience in customer onboarding, customer education, or training in a SaaS company.

• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.

• Excellent communication, presentation, and interpersonal skills.

• Creative and innovative mindset with the ability to develop engaging and impactful training programs.

• Ability to work collaboratively with cross-functional teams to achieve common goals.

• Experience with building certification programs and defining success metrics.

• Passion for providing an exceptional customer experience and a dedication to continuous improvement.

• Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• A competitive salary + stock options in our fast-growing Series D startup

• Hybrid working environment

• 100% Medical, Dental & Vision

• 401k Plan

• Paid parental leave

• 25 days of annual leave + Public holidays + paid sick leave

• Fun culture with regular socials

• A generous referral scheme

• A brand new computer + monitor

Salary

Salary: $70,000 - $130,000 based on experience level and location

Location

Location: New York City or Austin

XML job scraping automation by YubHub