Acting as a liaison between Business and IT, you will help translate business needs into effective technology solutions while contributing to process improvements, system enhancements, and operational efficiency.

Key responsibilities include:

Serving as a liaison between Business and IT to deliver solutions that meet organisational needs. Supporting systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM). Gathering, analysing, and documenting business and functional requirements. Assisting in business case development, including cost-benefit analysis, risk assessment, and project scope definition. Performing impact analysis and supporting effort and cost estimation. Conducting quality reviews on project deliverables and supporting continuous improvement initiatives. Researching and investigating system issues, compliance requests, and technical requirements.

Requirements include 3+ years of experience, 1-3 years of relevant experience in business analysis, technology support, or a related field, knowledge in Insurance is a plus, Bachelors Degree, User Acceptance Testing (UAT), Agile methodology, Process mapping and impact analysis, Strong analytical and problem-solving abilities, Effective communication and stakeholder collaboration.

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