Key Accountabilities Reporting in to the Area Manager, you will create and drive an ultimate experience of the Charlotte Tilbury brand, exceeding KPI's and inspiring your team to deliver and be the best they can be. You will be a customer experience pioneer, creating genuine emotional connections with customers through selling spellbinding products, leading by example, and wanting your customers to return. You will be a true coach and mentor to your team, supporting and developing them to be the best they can possibly be, through on-the-job training, coaching, and ongoing support. You are a collaborator and an innovator, influencing and building lasting relationships cross-functionally in retail and in head office.

Requirements Your Skills and Experience You will have proven management experience and be operating at Deputy Manager level or above, with a track record of delivering exceptional results from anything ranging from KPI's to people. Ideally, this will be gained from a fast-paced environment such as beauty, retail, or FMCG.

Benefits What is in it for you? You can only be the best when you are set up to succeed – not only do we offer on-the-job training, but we also offer you the opportunity to attend Charlotte's Magic Academy, where dreams are truly made. Combining art, commerce, and Charlotte's own values, you will feel truly empowered to live the magic in your role. You will have opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur, alongside support from your Business Manager and the wider business. The opportunity to be part of a company where we celebrate our achievements and you are included, with a real scope for growth and progression to support your own development. You will receive exclusive launches of our incredible products before anyone else, not only that, you even receive a full Charlotte Tilbury look once you pass your probation. We also offer an incredible staff discount, and access to Tilbury Treats – our very own rewards platform, allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets.

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What you'll do

As a member of the After Sales team, you will be responsible for the following tasks:

• Supporting the quality and warranty management process
• Analyzing and evaluating quality and warranty data
• Identifying and implementing process improvements

What you need

To be successful in this role, you will need the following skills:

• Strong analytical and problem-solving skills
• Excellent communication and teamwork skills
• Ability to work in a fast-paced environment

Why this matters

This role is critical to ensuring the quality and warranty management process is running smoothly, which is essential for maintaining customer satisfaction and loyalty.

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