Location

San Francisco

Employment Type

Full time

Department

Finance

Compensation

• $185K – $205K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Procurement organization enables our mission by ensuring every dollar is spent responsibly, compliantly, and efficiently. As a key part of this function, the Procurement HelpDesk connects thousands of incoming requests to the right process, stakeholder, or system—delivering a fast, consistent, and compliant experience across Source-to-Contract (S2C), Procure-to-Pay (P2P), Employee Workflows (EWF), and Travel & Expense (T&E). This team is essential to OpenAI’s ability to scale without compromising on compliance or service quality.

About the Role

We’re looking for a Senior Manager, Procurement HelpDesk to lead the intake and resolution engine for the Procurement function. You’ll own the full lifecycle of request management—from triage logic and intake routing to SLA adherence, stakeholder escalations, and system optimization.

This is a high-impact, execution-focused role that combines operational rigor with program design. You’ll manage centralized intake workflows, resolve or route inbound issues, enforce response SLAs, and maintain intake-to-resolution metrics. You’ll also partner cross-functionally (Legal, Tax, StratFin, Accounting, Security) to ensure escalations are handled quickly and compliantly—and collaborate with engineering to prepare systems for AI-driven support.

What we’re looking for:

A systems-oriented operator who can run a high-volume intake engine with precision, clarity, and speed — while continuously improving how requests flow across the organization.

You likely bring:

• Experience leading centralized intake or HelpDesk functions You’ve owned triage logic, routing rules, SLAs, queue health, and escalation frameworks in a complex, cross-functional environment. You understand how to build a front door that scales.

• Strong operational judgment under pressure You can quickly distinguish low-risk issues from compliance-sensitive or high-impact matters and route them appropriately. You’re calm in high-volume environments and decisive when urgency matters.

• Deep understanding of the procurement lifecycle You understand how S2C, P2P, T&E, and employee workflows connect — and where risk triggers, approval thresholds, and compliance breakpoints typically live.

• Metrics-driven program management You track intake-to-resolution cycle times, SLA adherence, backlog trends, and escalation volume — and use data to improve throughput and reduce friction.

• Process design and workflow optimization skills You know how to design clean intake forms, minimize handoffs, eliminate ambiguity in routing logic, and reduce rework at the source.

• Cross-functional influence You partner effectively with Legal, Accounting, Tax, Security, StratFin, and Engineering to resolve issues quickly and improve upstream clarity.

• Systems fluency Experience with tools like Zip, Jira, Oracle, Navan, or similar intake and approval systems. You understand structured data capture and are comfortable preparing workflows for AI-driven triage.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own end-to-end issue resolution across Procurement, spanning S2C, P2P, EWF, and T&E domains.

• Manage and optimize the centralized intake system—ensuring clean data capture, clear routing logic, and minimal handoffs.

• Review requests for completeness and urgency; directly resolve low-risk issues and escalate high-risk or complex matters to the appropriate partner.

• Enforce and improve SLAs and cycle time metrics, with regular reporting to stakeholders and leadership.

• Partner with internal stakeholders and suppliers to proactively identify pain points and close feedback loops.

• Continuously refine backend triage rules, intake forms, and system optimization strategies to improve efficiency and effectiveness.

• Collaborate with engineering to prepare systems for AI-driven support and ensure seamless integration with existing tools and processes.

• Develop and maintain relationships with key stakeholders, including Legal, Tax, StratFin, Accounting, Security, and Engineering.

• Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.

• Stay up-to-date with industry trends and best practices in procurement and help desk management.

• Participate in process improvement initiatives and contribute to the development of new processes and procedures.

• Collaborate with other teams to identify and implement opportunities for cost savings and process improvements.

• Develop and maintain metrics and reporting to track key performance indicators (KPIs) and provide insights to stakeholders.

• Ensure compliance with all relevant laws, regulations, and company policies.

• Perform other duties as assigned.

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