{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/process-design-and-optimization"},"x-facet":{"type":"skill","slug":"process-design-and-optimization","display":"Process Design And Optimization","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_19647dd8-4d2"},"title":"Manager, Knowledge Management","description":"<p>Job Title: Manager, Knowledge Management</p>\n<p>We are seeking a highly experienced and skilled Manager, Knowledge Management to join our Content &amp; Knowledge Management (CKM) team in Community Support. As a Manager, Knowledge Management, you will be responsible for leading a group of content professionals responsible for capturing, curating, and codifying information,standardizing and structuring it so humans and machines can consume it.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Collaborate closely with peer managers, including those for Help Center and Taxonomy &amp; Ontology teams, on content strategy and lifecycle, CKM tooling, information architecture, AI enablement at scale, and talent allocation and development, among other endeavors</li>\n</ul>\n<ul>\n<li>Partner cross-functionally with process design and optimization, training, quality, planning, program management, platform and product management, engineering, legal and policy, service delivery, analytics, and other teams to incubate and inform roadmaps, negotiate trade-offs, orchestrate impeccable content that supports strategic opportunities, and catalyze continuous improvement</li>\n</ul>\n<ul>\n<li>Coach, mentor, and grow a high-performing team: set clear goals, deliver regular feedback, develop craft and leadership skills, and build succession plans</li>\n</ul>\n<ul>\n<li>Articulate the key role knowledge plays on the success of support teams, including regular leadership updates, and structure and enable the team to ensure that human and virtual agents have the information they need at the ready</li>\n</ul>\n<ul>\n<li>Oversee processes and programs that assure content accuracy, accessibility, availability, usability, and effectiveness</li>\n</ul>\n<ul>\n<li>Act as DRI for content-related urgencies: triage requests, align stakeholders, coordinate publication of rapid guidance to agents and customers, and run retros to document improvement opportunities or best practices</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>10+ years experience in content and knowledge management or related fields</li>\n</ul>\n<ul>\n<li>4+ years of experience leading content creators, content strategists, technical writers, and/or editors with a track record of success providing coaching, feedback, and professional development opportunities to team members</li>\n</ul>\n<ul>\n<li>Proven understanding of emerging digital and knowledge management trends, ability to provide thought leadership, and capacity to inspire innovation in these spaces</li>\n</ul>\n<ul>\n<li>Extensive familiarity with different content management systems (ex: ContentStack), operational and project management applications (ex: Airtable, Asana, etc.), and AI solutions and tools</li>\n</ul>\n<ul>\n<li>Familiarity with Taxonomy and Information Architecture concepts</li>\n</ul>\n<ul>\n<li>Experience working with a customer service team and/or operations team in matrix global organizations is highly desirable</li>\n</ul>\n<ul>\n<li>Agile training/certification/experience, including scrum, kanban, nimble, is a big plus</li>\n</ul>\n<ul>\n<li>Travel may be required up to 10% of the time</li>\n</ul>\n<p>Our Commitment To Inclusion &amp; Belonging:</p>\n<p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.</p>\n<p>How We&#39;ll Take Care of You:</p>\n<p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.</p>\n<p>Pay Range: $160,000-$200,000 USD</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_19647dd8-4d2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7793818","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$160,000-$200,000 USD","x-skills-required":["content management","knowledge management","content strategy","information architecture","AI enablement","talent allocation and development","process design and optimization","training","quality","planning","program management","platform and product management","engineering","legal and policy","service delivery","analytics"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:39:08.987Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"content management, knowledge management, content strategy, information architecture, AI enablement, talent allocation and development, process design and optimization, training, quality, planning, program management, platform and product management, engineering, legal and policy, service delivery, analytics","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":160000,"maxValue":200000,"unitText":"YEAR"}}}]}