This is a full-time position based in Japan. The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment.

You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

Your background & experience - 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders - Active listening skills to understand guest needs and provide personalized recommendations and assistance - Empathy and patience in dealing with customers, especially in high-pressure situations - Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency both English and Japanese

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written. Due to the nature of this position, the successful applicant will need to be based in British Columbia, Canada to be able to conduct their work.

As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment. You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.

CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

A typical day will involve complex case management, interacting with Airbnb customers and community members through various channels, taking end-to-end ownership of assigned cases, and demonstrating ownership mentality and good judgment.

You will also be expected to combine efficiency with bespoke quality, providing personalized and exceptional customer support to guests and Hosts, and participating in your team's improvement by leveraging your functional operational knowledge to proactively support the team success.

Stakeholder engagement is also a key aspect of this role, requiring you to have gained the trust of internal and external stakeholders through effective relationship management and delivering results.

Your expertise will be essential in resolving user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances, and personalizing communications to users, demonstrating the highest hospitality standards.

If you have 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry, and possess excellent verbal and written communication skills, empathy and patience in dealing with customers, and the ability to organize a high volume of work, multitask and prioritize, then we encourage you to apply for this exciting opportunity.

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The stack is modern: StarRocks as our primary analytical layer, Flink for processing, DBT for transformation, Airflow for orchestration and various tooling for surfacing insights.

You'll be working on things that matter and are technically interesting:

• Design and build data pipelines for large volumes of payment data that are performant, reliable, and correct , not just fast.

• Own end-to-end data flows: from ingestion and transformation through to the outputs that Finance, Product, and clients depend on.

• Drive data quality across your domain with tooling.

• Work cross-functionally with Product, Finance and enable other Engineering teams via a 'consulting' style model.

• Contribute to how the team works , code review culture, CI/CD standards, ADRs, how we handle incidents , we're building these practices now and senior engineers shape them.

• Help onboard and level up engineers around you; there's real opportunity to make an impact here.

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You will also be a Tech & Experience Expert, mastering our proprietary tech and keeping gear calibrated. You will troubleshoot issues smoothly and provide real-time, light-hearted updates to guests. You will communicate with management and tech support when issues arise, clearly and quickly.

To succeed in this role, you will need to be egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. You will also need to have experience in retail or hospitality, with a minimum of one year of experience.

As a Guest Experience Host, you will enjoy a range of benefits, including paid sick time, 401(k) match, commuter benefits, referral bonuses, and employee discounts. You will also receive free VR sessions and a guest review bonus.

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Your main responsibilities will include:

• Greeting guests with energy and inviting them into an exciting, welcoming environment
• Guiding guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively sharing offers (F&B, repeat visits, gift cards) to boost engagement

You will also be responsible for being a Tech & Experience Expert, mastering our proprietary tech and keeping gear calibrated, troubleshooting issues smoothly and providing real-time, light-hearted updates to guests, communicating with management and tech support when issues arise, clearly and quickly.

Additionally, you will be responsible for keeping things running smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards, sanitizing gear thoroughly and displaying materials/gift cards to brand expectations, preparing iPads, body trackers, and gear before and after every session.

As a Shift Leader & Coach, you will be responsible for opening/closing the store, managing daily audits, break schedules, and labor spend, running shift check-ins, coaching in real time, and training new hires, ensuring team performance, morale, and guest service standards remain high.

We are looking for someone who is egoless and coachable, adaptable and proactive, team-focused, reliable, physically able, and has weekend availability. Leadership experience in retail/hospitality is preferred.

Benefits include paid sick time, 401(k) match, commuter benefits, referral bonuses, employee discounts, free VR sessions, and guest review bonus.

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Your responsibilities will include greeting guests with energy and enthusiasm, guiding them through the VR journey, and proactively sharing offers to boost engagement. You will also be responsible for maintaining a spotless and high-energy store that meets Sandbox VR standards.

As a Guest Experience Host, you will be expected to be egoless and coachable, adaptable and proactive, team-focused, reliable, and physically able. You will need to have 1+ year of experience in retail or hospitality and be available to work weekends.

In return, you will receive paid sick time, 401(k) match, commuter benefits, referral bonuses, employee discounts, and free VR sessions.

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As a Customer Experience Associate at Sandbox VR, you will be responsible for creating unforgettable guest moments. This includes greeting guests with energy and inviting them into an exciting, welcoming environment. You will guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up. Additionally, you will proactively share offers (F&B, repeat visits, gift cards) to boost engagement.

To succeed in this role, you must be a Tech & Experience Expert. This means mastering our proprietary tech and keeping gear calibrated. You will troubleshoot issues smoothly and provide real-time, light-hearted updates to guests. You will also communicate with management and tech support when issues arise, clearly and quickly.

In addition to these responsibilities, you will keep things running smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards. You will sanitize gear thoroughly and display materials/gift cards to brand expectations. You will prepare iPads, body trackers, and gear before and after every session.

We are looking for someone who is egoless & coachable, adaptable & proactive, team-focused, reliable, and physically able. Weekend availability is required. Experience in retail/hospitality is preferred.

Benefits include paid sick time + 401(k) match, commuter benefits (transit + parking), referral bonuses + employee discounts, free VR sessions + guest review bonus.

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As a Guest Experience Host at Sandbox VR, you will be responsible for creating unforgettable moments for our guests. You will greet guests with energy and invite them into an exciting, welcoming environment. You will guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up. You will also proactively share offers (F&B, repeat visits, gift cards) to boost engagement.

Be a Tech & Experience Expert Master our proprietary tech and keep gear calibrated Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly Maintain a spotless, high-energy store that meets Sandbox VR standards Sanitize gear thoroughly and display materials/gift cards to brand expectations Prepare iPads, body trackers, and gear before and after every session

We're looking for someone who is egoless & coachable, adaptable & proactive, team-focused, reliable, physically able, and has weekend availability. Experience in retail/hospitality is a plus.

Benefits Paid sick time + 401(k) match Commuter benefits (transit + parking) Referral bonuses + employee discounts Free VR sessions + guest review bonus

Additional Information Evening and weekend availability may be required depending on the business' needs.

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As a Sales Development, Sr Assistant (SDR), you will be responsible for identifying, qualifying, routing, and administering leads efficiently within the sales process. You will generate new business through targeted account-based marketing, email and call campaigns, and follow up on prospects inquiries, qualifying leads, and coordinating meetings, demos, and appointments with opportunity owners.

Collaborate with Marketing, Sales, and Technical teams to drive sales targets and support campaigns, events, and tradeshows. Research and engage prospects in existing accounts to uncover new market opportunities and expand account intelligence.

Maintain CRM data integrity by updating lead/contact information and reporting on lead activity per territory. Contribute to process improvements in lead generation and qualification, and participate in special projects as assigned.

Drive growth by generating qualified leads that fuel new business opportunities. Enable more effective sales targeting and conversion through rigorous lead qualification and market research. Foster stronger relationships with prospective customers, enhancing awareness, training and engagement with our solutions.

Support cross-functional alignment to accelerate achievement of joint sales goals. Improve CRM data quality to support strategic decision-making. Enhance efficiency and effectiveness of lead management and event engagement. Expand referral networks and account intelligence for future business development.

Key Responsibilities:

• Identify, qualify, route, and administer leads efficiently within the sales process.
• Generate new business through targeted account-based marketing, email and call campaigns.
• Follow up on prospects inquiries, qualifying leads, and coordinating meetings, demos, and appointments with opportunity owners.
• Collaborate with Marketing, Sales, and Technical teams to drive sales targets and support campaigns, events, and tradeshows.
• Research and engage prospects in existing accounts to uncover new market opportunities and expand account intelligence.
• Maintain CRM data integrity by updating lead/contact information and reporting on lead activity per territory.
• Contribute to process improvements in lead generation and qualification, and participate in special projects as assigned.

Requirements:

• Bachelor's degree in business, engineering or related field with 0+ years' experience in an inside sales function, sales or presales environment of complex technical / industrial products OR 4+ years' experience in an inside sales function, sales or presales environment of complex technical/industrial products.
• Technical aptitude or at least 1 year of experience in an industrial/technical sales environment.
• Outstanding record of customer service and satisfaction, with a focus on delivering value to clients.
• Experience leveraging social media to identify and engage key decision makers.
• Strong telephone etiquette and computer literacy, including familiarity with sales automation tools and processes.
• Interest in participating in regular technical training about multiphysics simulation.
• Strong networking abilities and the capability to build trust and meaningful connections.
• Fluency in English and in Italian.
• Ability to travel up to 25% as needed for events, tradeshows, and customer engagements.

Preferred Qualifications:

• Customer-centric mindset, always focused on delivering outstanding service and support.
• Collaborative team player who thrives in cross-functional settings.
• Proactive, self-motivated, and eager to take initiative on new projects.
• Excellent communicator, both verbally and in writing, able to build relationships across diverse audiences.
• Adaptable and flexible, comfortable managing multiple stakeholders, priorities and shifting demands.
• Detail-oriented, with a strong commitment to data accuracy and process improvement.
• Creative problem solver, able to identify new opportunities and approaches.

Experience Level: entry Employment Type: full-time Workplace Type: remote Category: Sales Industry: Technology Salary Range: Please inquire with the recruiter Required Skills: CRM, sales automation tools, process improvement, customer service, technical aptitude, social media, multiphysics simulation Preferred Skills: customer-centric mindset, collaboration, proactivity, communication, adaptability, detail orientation, creative problem solving

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BlackRock's Aladdin Business supports the investment process through the development, deployment and support of our enterprise investment management platform (Aladdin), which is utilized by executives, portfolio management, risk management and operations teams. The Aladdin Business provides strategic advisory and enterprise investment system services for our clients. Our diverse client base is made up of external institutional asset managers, pensions, insurance companies, banks, and governments around the world. Aladdin is the natural evolution of our long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.

Aladdin Client Engagement is part of the Aladdin Business focused on maximizing the value of the Aladdin product through engagement and education and working closely with clients to be their trusted consultant, problem solver, and business partner. This is a client facing role and you will be expected to build deep and highly effective partnerships with clients to understand and solve problems. We are seeking someone to bridge institutional client relationship management with expertise in client industry, financial markets, and the Aladdin ecosystem to maximize our value proposition and client outcomes.

Role Overview

The Strategic Relationship Manager (SRM) is a senior, commercially minded relationship owner responsible for driving client satisfaction, strategic account development and revenue growth, across Aladdin and eFront clients in the Northern part of Europe. Operating as the face of our client engagement, the SRM develops deep, trusted partnerships with senior stakeholders, identifies opportunities, oversees renewals, and ensures clients realize the full value of their Aladdin investment in close collaboration with partner teams.

Key Responsibilities

• Own and deepen relationships with senior client stakeholders (e.g. COO, CIO, CTO) to understand strategic priorities and lead impactful executive business reviews.
• Develop a deep understanding of clients’ business challenges and propose technology solutions that drive measurable value and adoption.
• Partner with clients to define key strategic and tactical initiatives, leveraging a strong internal network to govern and oversee successful crossfunctional execution.
• Clearly articulate the purpose, value, and differentiation of the expanding Aladdin and Aladdin Alternatives technology ecosystem.
• Build and maintain a 360view of the account, lead multiyear account planning, and ensure ongoing client health and continuous value realization.
• Apply a strong commercial lens to all client interactions, assessing strategic relevance, growth potential, and risk.
• Orchestrate internal partner teams to enable seamless client delivery, effectively representing the voice of the client internally.
• Lead consultative, valuebased discussions to support harvesting, in close collaboration with product, sales, and delivery teams.
• Stay closely informed on market and industry trends to help clients navigate change and remain ahead of evolving needs.

Qualifications

• Minimum of 6+ years of professional experience in key account management, consulting, or a related role.
• Strong commercial mindset, with the ability to think strategically about value creation and growth.
• Demonstrated knowledge of Public and Private Markets, with a solid understanding of industry dynamics.
• Proven experience working with technology solutions within the financial services or asset management industry.
• Outstanding communication skills, with the ability to explain complex concepts clearly and effectively to diverse audiences.
• Demonstrated leadership capabilities, with a track record of succeeding in complex, matrixed environments.
• Highly organised, resilient, endurant, and proactive, with a strong solutionoriented mindset.
• Collaborative team player, comfortable working across functions, regions and seniority levels.
• Fluency in both German and English is required.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

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We're looking for someone to represent Eurostar and supervise the assembly of resources, passenger information, and compliance with services at the Paris Nord railway complex to contribute to the realization of Eurostar Group's customer promise.

The role is based at Paris Gare du Nord, with occasional travel to Lille, Bruxelles, and Londres.

Responsibilities:

• Represent Eurostar in operational matters with all stakeholders at the Paris Nord railway site to ensure the company's interests are taken into account locally.

• In crisis situations, act as a liaison with the Operational Control Centre to coordinate local measures with those taken in the rest of the Eurostar system (delay estimates, scenario selection, passenger information coordination, and handling).

• Exchange information with the Operational Control Centre to coordinate local measures with those taken in the rest of the Eurostar system.

• Trigger local measures to prevent customer conflicts or to handle specific passenger cases.

• Supervise the opening and closing of the Transmanche terminal in collaboration with Station Controllers.

• Coordinate operational matters with the managers of passenger flow, boarding, and departures to optimize the customer experience and ensure safe operation.

• Supervise passenger information in the Transmanche terminal and Paris Nord station to ensure reactive, relevant, and consistent information.

• Supervise the assembly of train product resources (material, personnel, supplies, cleaning, safety visits, pre-boarding operations, etc.) for Channel and Continental Routes to identify proactive deviations from nominal production on the entire railway complex.

• Manage Adjoint Chef d'Escale Production in a hierarchical relationship.

• Implement corrective measures in case of disrupted or non-compliant situations, in collaboration with internal and external stakeholders.

• Ensure pre-operational vigilance on major events impacting Eurostar production and analyze customer data to identify potential disruptions.

• Prepare weekly and daily briefs to enable internal and external resource adaptation and positioning.

• Participate in the analysis and writing of post-operational reports and contribute to Eurostar Group's continuous improvement.

• Participate in operational instances.

Requirements:

• Solid experience in operational management.

• Excellent knowledge of the passenger transport environment (preferably railway sector but also airline or public transport such as RATP).

• Strong customer service skills.

• Very good organization and proactivity.

Benefits:

• Starting salary of €39,826 per year (gross) + variable elements.

• Reduced-price tickets for friends and family.

• Inclusive cultural environment that values training and development.

• Many other benefits and discounts.

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Key Responsibilities

• Analyse data to make recommendations for improvements in both customer service and contact reduction.
• Lead continuous improvement projects to progress the customer and agent experience and actively participate in working groups, projects and initiatives designed to drive operational excellence and efficiency improvements
• Create business cases to provide justification to implement new changes.
• Maintain key reports and performance dashboards
• Maintain and improve performance within SLA’s across multiple customer service channels , collaborating with third party service providers on solutions to facilitate improvements.
• Input and track invoices received into the business to help understand spend against budget
• Point of contact for customer escalations/complaints for the business. Managing relationships between Future and third party service providers to ensure customer escalations/complaints are resolved in line with company process.
• Supporting the handling of customer complaints providing help and guidance to third party service providers .
• Develop and maintain knowledge of products and services offered by the company and its business partners.
• Taking additional responsibilities as and when required by your manager.

Experience and Skills

• Great interpersonal skills - you'll be able to demonstrate experience of handling customer expectations and offering resolutions confidently and will also have phenomenal written communication skills being able to deliver communications over email and letters to customers and partners.
• You'll be able to demonstrate adaptability to cater to different customer needs.
• Customer service - you'll have experience of working in a role where your primary focus has been delivering excellent service to customers.

• Proactive with excellent organisational and time management skills.

• Problem solving - you'll demonstrate the ability to approach problems logically to ensure the appropriate customer outcome.

What's in it for you

The expected range for this role is £28,000-£29,500. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home. Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

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We're looking for a Senior MLE to join our Machine Learning Recall team. As a Senior MLE, you will help us build and optimize ML/DL models to improve customer experience by providing the best results in terms of relevancy and marginality.

Role Overview

In the second part of 2025, we plan to focus our attention on three key areas:

• Recall: we don't want to lose good results
• Visual solutions: we would like to deliver end-to-end visual solutions for our customer, including (but not limited to) image search, shop the look, visual recommendations, etc
• Technical platform: we have many different technologies/models inside a team, and we would like to allow other teams to use them widely and integrate in their pipelines

Challenges You Will Tackle

• Build and deploy robust ML systems for search (including text/image & multimodal approaches, etc)
• Tune LLMs to improve our system in different aspects, not limited to what we already have
• Improve business KPIs by using new techniques/models and validating hypotheses
• Collaborate with other technical teams to exchange experiences to improve the overall Constructor.io system
• Be responsible for what you and your team do

Requirements

• 3+ years of professional experience in applied machine learning
• Excellent NLP knowledge (especially transformer-based approaches)
• Comprehensive knowledge of classical machine learning
• Extensive Python knowledge
• Experience with any DL framework (we’re using torch)
• Experience with any SQL dialect (we’re using SparkSQL, MySQL and a couple more dialects)
• You have delivered production ML systems
• Proficiency with big data stack for end-to-end ML product development (we’re using Pyspark for most of our pipelines)
• You are able to translate intuition into data-driven hypotheses that result in engineering solutions that bring significant business value
• Proactivity: you can't close your eyes to problems, but are ready to solve them
• You are friendly and willing to help your teammates & others
• Nice to have:

+ Experience designing, conducting, and analyzing A/B tests + Experience with Rust (or C/C++) + Experience with a public cloud like AWS, Azure, or GCP + Strong knowledge of data structures, algorithms and their trade-off + Empathy + Ability to explain difficult concepts + You love to work on performance optimization, such as increasing result quality and improving code performance

Benefits

• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact
• Base salary: $80k–$120k USD, depending on knowledge, skills, experience, and interview results
• Stock options - offered in addition to the base salary
• Regular team offsites to connect and collaborate

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What are we looking for?

We're looking for a PE Agent with excellent communication skills, flexibility to adapt to various situations and player needs, and accountability and reliability in handling player inquiries and issues. You should have mastery in C1-C2 level language proficiency, with English at B2 level or higher, and experience in supporting a live chat environment.

Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication
• Maintain accurate and detailed reports to keep processes streamlined
• Ensure prompt escalation of issues following established procedures
• Contribute to smoother support processes with personalized macros and knowledge base
• Play a part in maintaining high-quality standards through the QC process

Requirements:

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher
• Excellent communication skills for effective player support
• Flexibility to adapt to various situations and player needs
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing player concerns proactively
• Proficiency in navigating knowledge bases for efficient support
• Basic troubleshooting skills to assist players with technical challenges
• Availability for full-time work, including weekends and holidays, and on different time zones as needed
• Able to work onsite for an indefinite period (role will eventually transition to WFH)
• Previous BPO experience supporting a live chat environment (plus if you have experience handling 3 chat concurrencies) - must have!
• You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset.
• Familiarity in PC and console platforms is an advantage!

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

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As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

What are we looking for?

Our PE Agent has a knack for the following skills:

Communication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related requests, ensuring smooth collaboration. Play a crucial role in gathering and delivering player feedback according to established procedures. Provide translations when required to ensure seamless communication.

Analytics: Maintain accurate and detailed reports to keep processes streamlined. Ensure prompt escalation of issues following established procedures. Contribute to smoother support processes with personalized macros and knowledge base. Play a part in maintaining high-quality standards through the QC process.

Leadership: Take part in valuable training sessions to enhance your skills and knowledge. Manage your time effectively and responsibly to meet players' needs.

Business: Master the gameplay knowledge of our products to serve players better. Familiarity with Helpshift/Zendesk or other CRM tools for seamless support. Knowledge of macros customization for streamlined responses. Experience with MS Office or Google Suite apps for documentation.

Requirements

You'd be a great fit for this role if you have:

Mastery in C1-C2 level language proficiency, with English at B2 level or higher. Excellent communication skills for effective player support. Flexibility to adapt to various situations and player needs. Accountability and reliability in handling player inquiries and issues. Proactivity in identifying and addressing player concerns proactively. Proficiency in navigating knowledge bases for efficient support. Basic troubleshooting skills to assist players with technical challenges. Availability for full-time work, including weekends and holidays, and on different time zones as needed.

Nice-to-haves:

Previous Customer Service experience or any relevant experience in a BPO setting. You have some knowledge of the community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.) - this could be an asset. You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:

Non-taxable Allowances. HMO and Life Insurance. Paid Time Offs. Annual Wellness Subsidy.

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As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.

What We're Looking For

Our PE Agent has a knack for the following skills:

• Communication: Deliver excellent customer support to players, investigate and resolve player inquiries promptly through ticketing, email, or chat, assist internal teams with project-related requests, ensuring smooth collaboration, play a crucial role in gathering and delivering player feedback according to established procedures, and provide translations when required to ensure seamless communication.

• Analytics: Maintain accurate and detailed reports to keep processes streamlined, ensure prompt escalation of issues following established procedures, contribute to smoother support processes with personalized macros and knowledge base, and play a part in maintaining high-quality standards through the QC process.

• Leadership: Take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players' needs.

Requirements

You'd be a great fit for this role if you have:

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.

• Excellent communication skills for effective player support.

• Flexibility to adapt to various situations and player needs.

• Accountability and reliability in handling player inquiries and issues.

• Proactivity in identifying and addressing player concerns proactively.

• Proficiency in navigating knowledge bases for efficient support.

• Basic troubleshooting skills to assist players with technical challenges.

Benefits

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

Anthropic is looking for a talented Technical Recruiter to partner with our Core Tech teams. In this pivotal role, you will be instrumental in shaping the future of our organisation by identifying, engaging, and hiring the best and brightest minds across a range of disciplines. As we continue to push the boundaries of AI research and development, we need a passionate recruiter who can help us build a world-class team dedicated to creating safe and beneficial AI systems.

Responsibilities:

• Develop and execute strategic recruiting plans to identify, source, and hire highly qualified candidates, with a focus on Machine Learning and AI talent
• Partner with hiring managers and interviewers to understand hiring needs, team matching, required skills and qualifications
• Enhance and implement recruiting processes and programs while maintaining an inclusive and high talent bar, such as developing targeted outreach campaigns, building connections with industry leaders, and removing any unfair biases from the hiring process
• Collaborate with leadership and cross-functional partners to understand organisational needs and map out long-term talent acquisition strategies that balance priorities across all technical teams
• Enhance Anthropic's employer brand within the research and science community to showcase our mission, culture, and values to candidates
• Stay up-to-date on recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends

You may be a good fit if you:

• Have 5+ years of experience in full life cycle recruiting supporting core technical teams
• Have a passion for AI's potential to positively impact the world and realistic assessment of its risks and limitations
• Are experimental and are open to new, creative recruiting ideas, or have experience working with hiring managers who are open to non-traditional talent strategies
• Thrive in fast-paced, dynamic environments and enjoy juggling multiple priorities
• Possess strong technical aptitude with the ability to understand and evaluate technical qualifications
• Have enthusiasm for deeply understanding the needs of engineers and innovating on recruiting processes to make them more tailored to the world of AI
• Have excellent organisational skills and attention to detail, as well as a proactive mindset and ability to operate with autonomy
• Have experience partnering with engineers and hiring talent that work on GenAI and LLMs
• Have a proven track record of scaling and building diverse and high-performing teams in a fast-paced, high-growth startup environment

Strong candidates may also:

• Bring a deep interest in AI safety
• Have experience partnering with engineers and hiring talent that work on GenAI and LLMs

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group

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About the role

We’re building one of the most elite GTM organisations in tech and we’re looking for a world-class Executive Assistant to help scale it.

This isn’t your typical EA role. You’ll be the operational right hand to our CRO and supporting the leadership team that drives all revenue functions at Synthesia. Think: calendar control, travel orchestration, strategic meeting flow, and the glue between Sales, Success, and the broader business.

What You’ll Do:

• Partner closely with the CRO and GTM leaders to prioritise time, focus, and energy across meetings, customers, internal stakeholders, and strategic initiatives.

• Own and optimise complex calendars, across time zones, with ruthless prioritisation.

• Coordinate cross-functional meetings, off-sites, QBRs, and field events and ensure they land with impact.

• Handle executive travel, logistics, and briefings like a pro, details matter.

• Create leverage across the GTM org by helping drive action items, follow-through, and internal alignment.

• Manage ad hoc requests with speed, confidentiality, and judgment.

About You:

• You’ve supported senior leaders (CRO, Sales, GTM, or C-suite) in high-growth, high-performance environments.

• You love solving problems before they’re visible - you’re proactive, not reactive.

• You’re polished but scrappy, someone who brings professionalism without over-engineering.

• You’re organised under pressure, resourceful when things get chaotic, and always one step ahead.

• You’re based in NYC and thrive in a fast-paced, in-office environment with exec visibility.

Why This Role Matters:

This is a rare opportunity to plug directly into a GTM engine that’s scaling at lightning speed. You’ll be the connective tissue across Sales, Success, Marketing, and Ops, helping the team move faster, smarter, and with more precision.

If you’ve ever wanted to see how a category-defining company grows from the inside out — this is it.

Benefits:

Learn more about our Benefits and how we work at Synthesia in our Candidate Hub.

We are looking for someone in NYC (or willing to Relocate) who thrives in an In-Office culture.

Compensation: Will be dependent on experience but we are targeting a range of $80,000-$130,000.

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(Senior) Homologation Design Engineer

Full Time

Frankfurt, Germany

Experienced Professional

December 18, 2025

Based in Frankfurt, Hyundai Motorsport GmbH is responsible for Hyundai's global motorsport activities and primarily for its World Rally Championship program. We are currently looking for a Homologation & Design Engineer.

Main tasks

• FIA communication, documentation and data exchange
• FIA Homologation documentation creation, maintenance and updates.
• Homologation regulations
• Planning and Co-ordinating homologation sessions and activities.
• Homologation drawings and pictures
• Homologation project planning and timing,
• Design support and advisory to engineering design activities during development

Qualification

• Engineering degree in Mechanical Engineering, Automotive Engineering or equivalent engineering.
• Background in motorsport homologation requirements and procedures
• 4 years experience in Motorsport Industry min, 7+ years for Senior level.
• Good knowledge of CAD (Catia preferable), surface design and solid modelling experience is a plus
• Knowledge of PLM System (Windchill preferable)
• Ability to complete tasks with minimal guidance and to work under pressure to meet critical deadlines
• Good knowledge of written and spoken English
• French language is a plus
• Self-motivation, proactivity and team playing skills

Our offer

• Secure and long-term employment relationship
• Market and performance-related remuneration
• Training and career development
• Working in an international and dynamic environment
• 30 days vacation per calendar year
• Free parking
• Attractive benefits
• Car leasing options

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You'll be part of our team that shapes the digital heart of our vehicles: vehicle software, infotainment & connect, data-driven business models. In our competitive environment, the concepts and strategies of partner management with suppliers are essential. We're part of interdisciplinary teams and no two days are the same. With goal orientation and motivation, we drive the important topics of the future forward. At our team, you'll find cohesion and mutual support - and the fun of work is not neglected.

Responsibilities

• Rundumblick im Einkauf - unter anderem Strategieausarbeitung, Verhandlungsvorbereitung, Partnerauswahl
• Vollständiger Produktlebenszyklus in der Software-Beschaffung Vergabe bis End of Life
• Projektmanagement Markt- und Wettbewerbsanalysen zu neuen Technologien und Trends

What you need

• A study place for economics or engineering, supply chain management or a comparable course of study (at least in the 3rd semester or in the gap year between bachelor and master)
• Team skills and communication strength
• Enthusiasm and curiosity for the topics Connected Car, New Mobility, Data Business, and Software in the vehicle
• Independent, structured, analytical, and creative working style
• Safe handling of MS Office (especially Excel and PowerPoint)
• High level of self-reliance and proactivity
• Fluent German and English skills

Why this matters

At Porsche, we live diversity, promote equal opportunities, and actively foster an inclusive togetherness. Respect and tolerance are firmly anchored in our corporate culture. We create an environment that promotes the individuality of each person in the interest of the company. A key to our success is the diversity of perspectives. Because the combination of individual strengths and experiences drives innovation and strengthens our teams. We have also committed ourselves to this by signing the Diversity Charter.

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