We are looking for students or recent graduates in tourism, business, or a related field who have a strong learning ability, a proactive attitude, and interest in analytical thinking. You should have near-native German and fluent English skills, both in writing and speaking. No prior experience is required.

As an intern at Holidu, you will have the opportunity to work with the latest technologies, grow with responsibility from day one, and develop yourself through regular feedback, workshops, and knowledge exchange. You will benefit from flat hierarchies, responsibility, and freedom to implement your own ideas. You will also have the chance to network and have fun with international and diverse people at work and during regular events.

If you are interested in joining our team, please apply online on our career page. Your first point of contact will be Sabrina from HR.

We are committed to diversity in all areas of our company and welcome applications from all genders, cultures, and backgrounds. You can submit your application without a photo and without stating your gender, date of birth, marital status, nationality, or disability status (if applicable). If you require special assistance during the interview process, please contact the HR representative responsible for this position.

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This is a full-time position based in Japan. The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment.

You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. CS Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast-paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including but not limited to livechat, social platforms, messaging, and directly through the phone - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines, fostering the relationship with our users along the way, and escalating accurately to other teams when appropriate - Demonstrate ownership mentality & good judgment as well as skill to question, adapt, and deviate from the workflow when needed only through management approval - Be highly receptive to feedback from Management and Quality, and quickly adopt behaviors to improve the quality of your work - Understands multiple perspectives on a topic or situation, and able to evaluate and present multiple options for addressing a problem - Can be brought to engage more with senior stakeholders and to collaborate cross-functionally, with help from management

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Displays an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution - Proactively anticipate and identify opportunities to enhance the user experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb - Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances - Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success - Provide insights about community experience and continuous improvement opportunities to your Management - Help document ways of working, best practices, and the norms for your service(s) as requested by management - Provides technical/functional/SME to less experienced members of the team - Shares ideas to improve processes and ways of working - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results - Displays flexibility, openness and approachability when resolving issues - Understands key drivers of your function and how they relate to one another, as well as the business impact of those metrics - You are on-call to handle emergency situations in the evenings & weekends

Your Expertise:

Your background & experience - 3+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - Very good verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders - Active listening skills to understand guest needs and provide personalized recommendations and assistance - Empathy and patience in dealing with customers, especially in high-pressure situations - Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Good computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency both English and Japanese

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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This is a full-time position based in Ireland. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive & land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build & nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings & weekends - Inspire a culture where quality is a core principle.

Your Expertise:

Your background & experience - 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - World class interpersonal and communication skills, both written and spoken, including conflict resolution. - Active listening skills - Empathy and patience in dealing with customers, especially in high-pressure situations - Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly - Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives - Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency in English and German, spoken and written, is required.

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We are a customer-obsessed, product-centric company that is building a flexible, remote culture to enable the brightest minds in the industry. You can live anywhere in the US, Canada, and Mexico.

The Problem We Solve

We are focused on improving cross-company collaboration and work processes in an industry that primarily relies on email, PDF, and Excel to orchestrate work. Think Trello or Asana but with a powerful workflow engine and the ability to collaborate both internally and externally.

Responsibilities

• Work alongside engineers, product managers, and customer success team to verify application functionality, usability, and scalability.
• Create and execute software system validation and testing plans to ensure the application meets the specifications.
• Identify, document, and report system bugs and performance issues.
• Review product specification, FAQ, and documentation for accuracy.
• Participate in cross-functional team bug bash sessions.
• Test user interface and recommend opportunities for improvement.
• Learn and understand the customer supply chain and manufacturing processes, problems, needs, and objectives and propose systems solutions to meet their requirements.

What You Will Get

• Opportunity to learn, grow, and lead within the company
• Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing
• Work with an industry-leading team of supply chain, product, and software engineering experts
• Industry-leading compensation
• Ownership in both product and of equity in the company
• Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance, and vision
• Flexible remote work from anywhere in the continental US and European time zones
• Quarterly "on-sites" with the entire company to bring us closer together

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We are looking for an Industrial Analyst to work alongside engineers, product managers, and customer success team to verify application functionality, usability, and scalability. The ideal candidate will have a Bachelor's degree in computer science, engineering, supply chain management, or related field, and 0-2 years of experience in manufacturing, supply chain, IT, engineering, or similar.

Responsibilities:

• Work alongside engineers, product managers, and customer success team to verify application functionality, usability, and scalability.
• Create and execute software system validation and testing plans to ensure the application meets the specifications.
• Identify, document, and report system bugs and performance issues.
• Review product specification, FAQ, and documentation for accuracy.
• Participate in cross-functional team bug bash sessions.
• Test user interface and recommend opportunities for improvement.

Benefits:

• Opportunity to learn, grow, and lead within the company.
• Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing.
• Work with an industry-leading team of supply chain, product, and software engineering experts.
• Industry-leading compensation.
• Ownership in both product and of equity in the company.
• Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance, and vision.
• Flexible remote work from anywhere in the continental US and European time zones.
• Quarterly 'on-sites' with the entire company to bring us closer together.

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Key Responsibilities: Assist in various tasks across departments as needed, ensuring smooth operational flow. Support the execution of campaigns, events, and promotions to ensure brand integrity. Participate in brainstorming sessions and contribute innovative ideas to enhance team projects. Maintain communication with team members to ensure alignment and collaboration on projects. Provide administrative support and documentation as required. Help foster a positive and energetic workplace atmosphere.

Reporting Relationships: This role reports to the designated project manager or team lead.

Requirements: Previous experience in a related field (beauty, marketing, events) is preferred but not mandatory. Strong communication and interpersonal skills. A proactive and self-motivated attitude. Ability to work both independently and as part of a team. Flexibility to adapt to various tasks and changing priorities. Passion for the beauty industry and a desire to learn and grow. Organizational skills with attention to detail.

Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

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Experienced cleaning operative with great attention to detail required. ABM uniform will be provided and must be worn at all times. To carry out cleaning duties as directed by the Supervisor and or Line Manager.

Main Duties & Responsibilities:

• Office Cleaning / Work station cleaning (IT equipment)
• Hard floor Cleaning (Use of Buffing machine / Scrubber Dryer) Training given
• Vacuuming / Dusting / Waste removal
• Kitchen / Vending area Cleaning
• Toilet cleaning
• Machine Carpet cleaning
• High Touch Point Cleaning & Fogging

Person Specification:

• Previous cleaning experience preferred
• Good communication skills both verbal and written
• Smart Clean Appearance
• Can work as part of a team as well as working alone
• Being able to use a buffing machine is an advantage (not essential as training will be given)
• A proactive/can do attitude to work.

Essential:

• Candidates must be punctual, trustworthy and have a good eye for detail.
• As part of the recruitment vetting process for our client sites, all successful candidates will be required to complete a background verification and undergo security checks, including criminal/credit checks prior to start date. You will be asked to provide documented evidence of eligibility & all applicants will need to have 6 years checkable accommodation addresses (This process will be explained in more detail at interview stage).

Benefits:

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

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Microsoft AI are looking for a talented Technical Program Manager - Compute at their New York office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising AI technology. You'll work directly with leadership to shape the company's direction in the AI market.

About the Role

As a Technical Program Manager - Compute, you will drive projects and programs related to compute infrastructure, including forecasting and allocation resource needs like compute, storage, network. You will collaborate with product teams, engineers, researchers, and external partners to identify gaps and drive timelines toward resolution and mitigation. You will leverage data and analytics to define metrics, set baselines and targets for fleet efficiency & optimize. You will advocate for AI team's resource needs with exec and working level partners across Microsoft. You will foster a culture of collaboration, continuous improvement, and growth. You will own the status of key compute projects, proactively identifying risks and proposing solutions to ensure timely delivery. You will communicate program strategies, progress, and results to executive leadership and key stakeholders, advocating for quality and efficiency within the team.

Accountabilities

• Drive projects and programs related to compute infrastructure, including forecasting and allocation resource needs like compute, storage, network.
• Collaborate with product teams, engineers, researchers, and external partners to identify gaps and drive timelines toward resolution and mitigation.

The Candidate we're looking for

Experience:

• 6+ years' experience in technical program management, infrastructure engineering, AI/ML, or product development OR equivalent experience.

Technical skills:

• Strong technical curiosity and judgment.

Personal attributes:

• Proactive attitude and enthusiasm for exploring new methods and technologies in compute and infrastructure.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

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Microsoft AI are looking for a talented Principal Product Manager, Foundational AI Research at their New York office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising AI technology. You'll work directly with leadership to shape the company's direction in the AI market.

About the Role

As a Principal Product Manager, Foundational AI Research, you will be advancing the next generation of LLM models working on either (1) pre-training and post-training data and evaluations, (2) training infrastructure, or (3) API and Platform. You will be responsible for working backward from customer needs to prioritize new research, build evals and datasets, and work closely with AI researchers to build and execute project plans.

Accountabilities

• Identify and prioritize language / coding / multimodal issues and work with researchers to find a path to resolution.
• Create novel data collection tasks for taskers to evaluate models and to collect training data for fine-tuning.

The Candidate we're looking for

Experience:

• 8+ years experience in product/service/program management or software development.

Technical skills:

• Experience building and shipping data pipelines or evaluation systems personally.

Personal attributes:

• Proactive attitude and enthusiasm for exploring new methods and familiar with research and technical advancement in the area.

Benefits

• Product Management IC5 – The typical base pay range for this role across the U.S. is USD $139,900 – $274,800 per year.
• Certain roles may be eligible for benefits and other compensation.

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Microsoft AI are looking for a talented Principal Product Manager, Foundational AI Research at their Redmond office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising AI technology. You'll work directly with leadership to shape the company's direction in the AI market.

About the Role

As a Principal Product Manager, Foundational AI Research, you will be advancing the next generation of LLM models working on either (1) pre-training and post-training data and evaluations, (2) training infrastructure, or (3) API and Platform. You will be responsible for working backward from customer needs to prioritize new research, build evals and datasets, and work closely with AI researchers to build and execute project plans.

Accountabilities

• Identify and prioritize language / coding / multimodal issues and work with researchers to find a path to resolution.
• Create novel data collection tasks for taskers to evaluate models and to collect training data for fine-tuning.

The Candidate we're looking for

Experience:

• 8+ years experience in product/service/program management or software development.

Technical skills:

• Experience building and shipping data pipelines or evaluation systems personally.

Personal attributes:

• Proactive attitude and enthusiasm for exploring new methods and familiar with research and technical advancement in the area.

Benefits

• Product Management IC5 – The typical base pay range for this role across the U.S. is USD $139,900 – $274,800 per year.
• Certain roles may be eligible for benefits and other compensation.

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What you'll do

You will support the Field Marketing team in delivering the 2026 and 2027 regional business plans by implementing brand activations at third-party events, executing branded vehicle activations, and bringing national brand campaigns closer to consumers in the region.

• THIRD PARTY SUPPORT PLAN: SPORT AND CULTURE EVENTS

Execute an innovative 3rd party support plan, that spans the full term of the placement, demonstrating Red Bull giving wings to regional scenes and individuals in the moment of need.

• IMAGE DRIVING DISTRIBUTION

Supporting the national Image Driving Distribution strategy ensuring Red Bull is available at influential Sport and Culture venues.

• FIELD ACTIVATIONS

Supporting the delivery of the Event Vehicle programme though identifying opportunities in the region and executing pop-up activations.

What you need

• Currently studying a degree and seeking a placement or internship as part of your studies or within 2 years of completing your degree.

• A keen interest in HR and the day-to-day operations of an HR function.

• Enthusiasm and the ability to build, develop, and maintain good working relationships.

• Passion for people, communication and building relationships.

• Super organised with great attention to detail and a proactive attitude.

• Curious about talent, brand, culture and how great companies hire well.

• Comfortable working in a fast-paced environment and juggling multiple tasks.

• Confident using Microsoft Office; any experience with an ATS is a plus but not essential.

• Data-driven – the ability to take data and create a story with it.

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