Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

Responsibilities:

• Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.

• Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.

• Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it's associated tools, templates and processes

• Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.

• Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

• Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan

• Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support

• Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements:

• 7+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field

• Ability to understand complex business requirements and craft tailored solutions

• Ability to quickly learn and explain technical concepts to Stripe's largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you'll need to talk to Users in a language they can understand

• Proven program management skills and experience

• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working

• Ability to recognize repeated user-facing issues and build scalable solutions

• Superior verbal and written communication skills

• Ability to operate independently in a highly ambiguous and fast-paced environment

• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome

• Experience in working with or in complex Enterprise organizational and decision making structures

• An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe's applications

• Apply structured problem-solving and stakeholder management frameworks , drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes

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Bạn sẽ phải chịu trách nhiệm về tăng trưởng doanh thu dịch vụ công cộng ở Đức, xây dựng và thực hiện chiến lược dịch vụ cho khu vực này, duy trì dự báo chính xác và quản lý các khoảng trống trong dòng tiền, lãnh đạo vòng đời đề xuất và đàm phán dịch vụ, phát triển các dịch vụ có hướng kết quả và tạo ra các tuyên bố về công việc hấp dẫn.

Để thành công trong vai trò này, bạn cần đạt được mục tiêu doanh thu và tăng trưởng dịch vụ công cộng, đảm bảo thực hiện các dự án công cộng ở Đức theo đúng thời hạn, chi phí và sự hài lòng của khách hàng.

Nhiệm vụ chính

• Chịu trách nhiệm về tăng trưởng doanh thu dịch vụ công cộng ở Đức.
• Xây dựng và thực hiện chiến lược dịch vụ cho khu vực này.
• Duy trì dự báo chính xác và quản lý các khoảng trống trong dòng tiền.
• Lãnh đạo vòng đời đề xuất và đàm phán dịch vụ.
• Phát triển các dịch vụ có hướng kết quả và tạo ra các tuyên bố về công việc hấp dẫn.
• Đảm bảo thực hiện các dự án công cộng ở Đức theo đúng thời hạn, chi phí và sự hài lòng của khách hàng.

Yêu cầu

• Có ít nhất 8 năm kinh nghiệm trong lĩnh vực dịch vụ chuyên nghiệp, chương trình vận hành hoặc các vai trò trước bán hàng trong môi trường công nghệ doanh nghiệp.
• Có kinh nghiệm làm việc với các tổ chức công cộng Đức (các bộ, cơ quan nhà nước, hoặc các tổ chức được quản lý).
• Có kinh nghiệm về sở hữu thương mại các mục tiêu doanh thu dịch vụ, bao gồm dự báo và các cuộc đàm phán phức tạp về hợp đồng.
• Có nền tảng vững chắc trong việc cung cấp các giải pháp công nghệ trong các lĩnh vực tìm kiếm, quan sát, phân tích dữ liệu hoặc an ninh.
• Có kinh nghiệm quản lý các dự án song song với sự giám sát và rủi ro.
• Có khả năng nói và viết tiếng Đức và tiếng Anh.
• Có khả năng di chuyển lên đến 50% trong Đức (và đôi khi quốc tế).

Yếu tố mong muốn

• Có kiến thức về Elasticsearch và các công nghệ liên quan (Linux, NoSQL, hệ thống phân phối).
• Có chứng chỉ PMP, PRINCE2 hoặc Scrum Master.
• Có kinh nghiệm làm việc như một chuyên gia tính phí hoặc quản lý dự án.
• Có khả năng được cấp giấy phép an ninh Đức nếu cần.

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At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.

You Are:

You are an experienced process operations specialist with a keen eye for detail and a passion for continuous improvement. You possess a strong background in quantitative disciplines such as computer science, engineering, mathematics, or economics, complemented by formal training in Process and Continuous Improvement frameworks and Project Management methodologies. Your excellent communication skills enable you to effectively convey complex information to both internal and external stakeholders. You thrive in a collaborative environment, demonstrating a proven ability to lead cross-functional project teams and drive process optimization initiatives. You have experience in implementing PPM Portfolio and Project Management tools. You are committed to staying up-to-date with best practices and new methodologies, always seeking opportunities to enhance in-house techniques and processes.

What You’ll Be Doing:

• Define, implement, and control Product Operational overall processes, including Service Management and Project Management.
• Charter and evaluate existing processes to identify and implement improvements.
• Define and measure key indicators and metrics for up and downstream improvements.
• Align and define interfaces with different engineering groups and entities.
• Organize and accelerate cross-functional project teams for global process definition and roll out.
• Communicate and train teams on Processes and related tools.
• Collect up-to-date best practices and new methodologies applicable to in-house techniques and processes.

The Impact You Will Have:

• Accelerate our Product Operations processes definition, implementation, and compliance.
• Enhance the efficiency and effectiveness of our service and project management practices.
• Drive continuous improvement initiatives to optimize operational workflows.
• Facilitate collaboration and alignment across various engineering groups and entities.
• Ensure that teams are well-trained and equipped to utilize processes and tools effectively.
• Contribute to the overall success and innovation of Synopsys by implementing best practices and new methodologies.

What You’ll Need:

• MSc degree in a quantitative discipline such as computer science, engineering, mathematics, economy, or other related fields.
• Demonstrable experience in formal Continuous Improvement frameworks (e.g., ITIL) and Formal Project Management (e.g., PMP, PRINCE2, CSM) with relevant training and credentials.
• Demonstrated experience in implementing PPM Portfolio and Project Management tools (e.g., Clarity).
• Excellent written and verbal English communication skills, both to internal and external stakeholders.
• Proven ability to craft actionable messaging to peers and drive process improvements.
• 7+ years of relevant experience in Continuous Improvement and/or Project Management (or related areas).
• Previous experience in Consulting role(s) is also a plus.

The Team You’ll Be a Part Of:

You will be part of a dynamic and innovative team focused on defining, implementing, and optimizing product operational processes. Our team collaborates closely with various engineering groups and entities to ensure alignment and efficiency across the organization. We are committed to continuous improvement and the adoption of best practices, driving the success of Synopsys through effective process management and project execution.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings.

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