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Your responsibilities include investigating and delivering prompt, quality responses to players&#39; questions while providing valuable feedback to our developers.</p>\n<p><strong>What We&#39;re Looking For</strong></p>\n<p>Our PE Agent has a knack for the following skills:</p>\n<p><strong>Communication</strong></p>\n<ul>\n<li>Deliver excellent customer support to players.</li>\n<li>Investigate and resolve player inquiries promptly through ticketing, email, or chat.</li>\n<li>Assist internal teams with project-related requests, ensuring smooth collaboration.</li>\n<li>Play a crucial role in gathering and delivering player feedback according to established procedures.</li>\n<li>Provide translations when required to ensure seamless communication.</li>\n</ul>\n<p><strong>Analytics</strong></p>\n<ul>\n<li>Maintain accurate and detailed reports to keep processes streamlined.</li>\n<li>Ensure prompt escalation of issues following established procedures.</li>\n<li>Contribute to smoother support processes with personalized macros and knowledge base.</li>\n<li>Play a part in maintaining high-quality standards through the QC process.</li>\n</ul>\n<p><strong>Leadership</strong></p>\n<ul>\n<li>Take part in valuable training sessions to enhance your skills and knowledge.</li>\n<li>Manage your time effectively and responsibly to meet players&#39; needs.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p>You&#39;d be a great fit for this role if you have:</p>\n<ul>\n<li>Mastery in C1-C2 level language proficiency, with English at B2 level or higher.</li>\n<li>Excellent communication skills for effective player support.</li>\n<li>Flexibility to adapt to various situations and player needs.</li>\n<li>Accountability and reliability in handling player inquiries and issues.</li>\n<li>Proactivity in identifying and addressing player concerns proactively.</li>\n<li>Proficiency in navigating knowledge bases for efficient support.</li>\n<li>Basic troubleshooting skills to assist players with technical challenges.</li>\n<li>Availability for full-time work, including weekends and holidays.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. 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As a Customer Support Agent, you will serve as the essential link between our clients and the gaming community. Your responsibilities will include investigating and delivering prompt, quality responses to players&#39; questions while providing valuable feedback to our developers.</p>\n<p>You will be working in a dynamic workspace, with continuous growth opportunities and the chance to make a meaningful impact. You will be part of a global team of over 12,000 professionals spread across 70+ studios in 26 countries.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Deliver excellent customer support to players</li>\n<li>Investigate and resolve player inquiries promptly through ticketing, email, or chat</li>\n<li>Assist internal teams with project-related requests, ensuring smooth collaboration</li>\n<li>Play a crucial role in gathering and delivering player feedback according to established procedures</li>\n<li>Provide translations when required to ensure seamless communication</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Mastery in C1-C2 level English language proficiency, with Japanese at JLPT N2 (B2) level or higher</li>\n<li>Experience in the service industry or experience in customer support</li>\n<li>Excellent communication skills for effective player support</li>\n<li>Flexibility to adapt to various situations and player needs</li>\n<li>Accountability and reliability in handling player inquiries and issues</li>\n<li>Proactivity in identifying and addressing player concerns proactively</li>\n<li>Proficiency in navigating knowledge bases for efficient support</li>\n<li>Basic troubleshooting skills to assist players with technical challenges</li>\n</ul>\n<p><strong>Nice-to-haves:</strong></p>\n<ul>\n<li>Previous Customer Service experience (remote or on-site/retail) is a plus</li>\n<li>You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset</li>\n<li>You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial</li>\n</ul>\n<p><strong>What we offer:</strong></p>\n<ul>\n<li>Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)</li>\n<li>Annual Leave</li>\n<li>Congratulation or Condolence leave</li>\n<li>Special Leave</li>\n<li>Employee Referral Program</li>\n<li>Language Program</li>\n<li>Numerous internal social events</li>\n<li>Casual dress and hairstyle</li>\n<li>No smoking in workspace (designated smoking room available)</li>\n<li>Employee Assistance Program (professional consultation/mental health support program)</li>\n<li>Relo Club Program (employee benefit program)</li>\n<li>Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)</li>\n<li>Telecommuting Allowance (Based on company regulations)</li>\n</ul>\n<p><strong>By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.</strong></p>\n<p><strong>Role Information:</strong></p>\n<ul>\n<li>EN Studio: Keywords Studios International Japan</li>\n<li>Location: East APAC, Japan, Tokyo</li>\n<li>Area of Work: Player Engagement</li>\n<li>Service: Engage</li>\n<li>Employment Type: Contract</li>\n<li>Working Pattern: Full time, Remote</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f0362cd5-1e5","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/132D79C9FC","x-work-arrangement":"remote","x-experience-level":"entry","x-job-type":"contract","x-salary-range":null,"x-skills-required":["Mastery in C1-C2 level English language proficiency","Japanese at JLPT N2 (B2) level or higher","Experience in the service industry or experience in customer support","Excellent communication skills for effective player support","Flexibility to adapt to various situations and player needs"],"x-skills-preferred":["Previous Customer Service experience (remote or on-site/retail)","Knowledge of community platforms (e.g. Discord, Slack)","Passion for video games"],"datePosted":"2026-03-09T10:51:15.800Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Suginami City, Tokyo, Japan"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Engineering","industry":"Technology","skills":"Mastery in C1-C2 level English language proficiency, Japanese at JLPT N2 (B2) level or higher, Experience in the service industry or experience in customer support, Excellent communication skills for effective player support, Flexibility to adapt to various situations and player needs, Previous Customer Service experience (remote or on-site/retail), Knowledge of community platforms (e.g. Discord, Slack), Passion for video games"}]}