Key Responsibilities: Alterations & Repairs: Perform timely and appropriate alterations and repairs to all uniforms and tuxedo rentals, as well as any other sewing services as directed. Linen Preparation: Accurately separate and prepare in-use linens in a timely manner for collection by operating departments. Uniform Issuance: Assist with the efficient issue of in-service uniforms to crew as detailed in authorized Uniform Requisitions. Laundry & Housekeeping Support: Participate in routine Laundry and Housekeeping assignments as required by the Laundry Master. Internal Service Requests: Respond promptly to all authorized internal requests and ensure timely service completion. Inventory Management: Maintain and manage the inventory of all in-service linen and uniform items, and conduct monthly inventories. Organization & Storage: Assist with the loading, storing, and organization of linens and uniforms as directed, ensuring compliance with Company standards. Sanitation & Upkeep: Ensure the sanitation and upkeep of designated hotel storerooms and maintain a clean and safe environment. Emergency Duties: Perform General Emergency Organization duties as required.

Skills, Knowledge & Expertise: Vocational training or certification in tailoring, dressmaking, or textile repair preferred. Minimum 2 years of tailoring or garment alteration experience, ideally in a hospitality, cruise, or uniformed services environment. Experience with industrial sewing machines, pressing equipment, and handling different types of fabrics (uniforms, formalwear, delicate garments, etc.). Excellent hand-stitching and machine-sewing skills. Strong knowledge of clothing alterations, hemming, fitting, patching, zipper replacement, and general repairs. Attention to detail, precision, and an eye for quality workmanship. Good time management and the ability to manage workload under tight deadlines. Ability to follow uniform standards and handle high-volume tailoring needs efficiently. Professional and courteous demeanor when interacting with crew and occasionally guests. Proficient in spoken and written English.

Benefits: A competitive salary package. Your own comfortable double cabin - your private space to relax and recharge. Company-paid travel to and from the ship, so you can focus on the journey ahead. Access to exclusive areas and benefits onboard (depending on the rank and occupational group). A vibrant recreation and welfare program designed to support your well-being and work-life balance. Access to exceptional learning and development opportunities to grow your skills and advance your career. The chance to travel the world, exploring exciting destinations while doing what you love. A welcoming, inclusive, and dynamic work environment where your contributions are valued.

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Key Responsibilities

Alterations & Repairs: Perform timely and appropriate alterations and repairs to all uniforms and tuxedo rentals, as well as any other sewing services as directed. Linen Preparation: Accurately separate and prepare in-use linens in a timely manner for collection by operating departments. Uniform Issuance: Assist with the efficient issue of in-service uniforms to crew as detailed in authorized Uniform Requisitions. Laundry & Housekeeping Support: Participate in routine Laundry and Housekeeping assignments as required by the Laundry Master. Internal Service Requests: Respond promptly to all authorized internal requests and ensure timely service completion. Inventory Management: Maintain and manage the inventory of all in-service linen and uniform items, and conduct monthly inventories. Organization & Storage: Assist with the loading, storing, and organization of linens and uniforms as directed, ensuring compliance with Company standards. Sanitation & Upkeep: Ensure the sanitation and upkeep of designated hotel storerooms and maintain a clean and safe environment. Emergency Duties: Perform General Emergency Organization duties as required.

Skills, Knowledge & Expertise

Vocational training or certification in tailoring, dressmaking, or textile repair preferred. Minimum 2 years of tailoring or garment alteration experience, ideally in a hospitality, cruise, or uniformed services environment. Previous cruise ship experience in a similar role is required. Experience with industrial sewing machines, pressing equipment, and handling different types of fabrics (uniforms, formalwear, delicate garments, etc.). Excellent hand-stitching and machine-sewing skills. Strong knowledge of clothing alterations, hemming, fitting, patching, zipper replacement, and general repairs. Attention to detail, precision, and an eye for quality workmanship. Good time management and the ability to manage workload under tight deadlines. Ability to follow uniform standards and handle high-volume tailoring needs efficiently. Professional and courteous demeanor when interacting with crew and occasionally guests. Proficient in spoken and written English.

Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: A competitive salary package. Your own comfortable double cabin - your private space to relax and recharge. Company-paid travel to and from the ship, so you can focus on the journey ahead. Access to exclusive areas and benefits onboard (depending on the rank and occupational group). A vibrant recreation and welfare program designed to support your well-being and work-life balance. Access to exceptional learning and development opportunities to grow your skills and advance your career. The chance to travel the world, exploring exciting destinations while doing what you love. The welcoming, inclusive, and dynamic work environment where your contributions are valued.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

The Customer Marketing team showcases real-world customer outcomes through storytelling, proof, and structured advocacy programs. We partner closely with GTM, Product Marketing, Communications, Creative, Events, and regional teams to bring customer impact to life.

Enterprise and digital native storytelling is a core part of that effort, helping demonstrate product value, build credibility with senior decision-makers, and support co-marketing initiatives across channels.

About the Role

As a Customer Marketing Manager focused on enterprise and digital native storytelling, you will help tell the story of how leading organizations are deploying frontier AI in the real world. Your work will shape how executives, builders, and customers understand the business impact of OpenAI.

You will own the development of customer stories from intake through publication, while helping ensure the right customers and use cases are prioritized. You’ll partner closely with Account Directors, GTM teams, and Product Marketing to identify high-impact storytelling opportunities and shape narratives that reflect both technical depth and business value. You will also collaborate with Content and Creative partners to support co-marketing and distribution.

This role is ideal for someone who combines strong writing ability with sound judgment and is comfortable working across both technical and executive audiences.

Responsibilities

Customer Story Development

• Own the end-to-end development of enterprise and digital native customer stories, from intake through publication.

• Conduct interviews with customer stakeholders, including technical teams and business leaders.

• Write, edit, and finalize stories that clearly communicate use cases, outcomes, and product value.

• Translate complex technical implementations into narratives that resonate with both technical and executive audiences.

Story Pipeline & Prioritization

• Partner with Account Directors and GTM teams to identify high-value customer stories aligned to business priorities.

• Help prioritize customers and use cases based on impact, readiness, and strategic relevance.

• Drive clarity on timelines, inputs, and expectations to move stories efficiently through development.

Story Production & Execution

• Manage execution against a growing pipeline of customer stories.

• Coordinate review cycles across customers and internal stakeholders, including GTM, Communications, and Legal.

• Ensure stories move efficiently from draft to publication while maintaining a high bar for quality.

Film & Supporting Content

• Support storytelling across formats, including film, interviews, and multimedia content.

• Assist with briefing, scripting support, customer preparation, and production coordination.

• Develop supporting assets such as executive spotlights and short-form customer content.

Co-Marketing & Cross-Functional Partnership

• Partner with Content, Creative, and GTM teams to support co-marketing efforts tied to customer stories.

• Translate stories into assets used across campaigns, events, and sales conversations.

• Collaborate with Product Marketing and Communications to ensure alignment with broader messaging.

Editorial Quality & Narrative Impact

• Apply strong editorial judgment to shape clear, compelling narratives from complex inputs.

• Ensure consistency, clarity, and credibility across all customer-facing content.

• Contribute to improving how customer storytelling supports broader GTM and marketing efforts.

Requirements

• Have 5–8+ years of experience in Customer Marketing or Product Marketing (Content Marketing backgrounds also considered).

• Are an exceptional writer with experience translating technical products or complex business workflows into clear narratives.

• Can synthesize inputs from technical stakeholders and senior business leaders, including executives.

• Have strong judgment on what makes a compelling customer story and which use cases will resonate.

• Are comfortable working with enterprise customers and navigating multi-stakeholder environments.

• Maintain a high bar for accuracy, precision, and credibility.

• Have experience developing customer stories, case studies, or similar B2B content.

• Are a strong project manager who can independently drive multiple workstreams.

• Collaborate effectively with GTM, Product Marketing, and Communications teams.

• Are highly organized and able to manage multiple priorities in a fast-paced environment.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair

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Onsite IT Operations & Employee Support: Act as the primary onsite support resource, responding to employee incidents and hardware/software requests. Ensure conference rooms, shared office equipment, and IT systems function properly. Provide setup and technical troubleshooting for AV technology and meetings using platforms like Zoom and Google Meet. Deliver professional service for device setup, account access, and secure remote connectivity.

Asset Management & Logistics: Own the end-to-end IT asset lifecycle, from procurement schedules to secure disposal or recycling. Conduct regular physical audits and inventories to ensure 100% data accuracy and policy compliance. Handle all shipping and receiving, managing the secure movement of assets between global locations. Partner with Finance to forecast budgets and track expenditures to optimize asset costs. Act as the key contact for vendors regarding contract negotiations and issue resolution.

Operational Excellence: Participate in a rotating on-call schedule to provide urgent logistics and support, including weekends and holidays. Utilize Generative AI tools to automate repetitive administrative tasks and analyze inventory trends. Partner with Security teams to follow access control, compliance policies, and environmental regulations.

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Responsibilities:

• Grow the AEO channel.
• Optimize Stripe.com so AI agents can efficiently access and take action on behalf of users.
• Spearhead the development and integration of AI capabilities to improve the performance and efficiency of the SEO and AEO programs.
• Deliver regular reports and updates on AEO performance to track progress and identify opportunities.

Requirements:

• 5 years of proven experience creating and executing SEO strategies, with full-time focus on AEO and GEO in recent years.
• Strong understanding and curiosity of traditional search and answer engines, including ChatGPT, Gemini, and Perplexity.
• Strong technical expertise in making websites SEO and AEO-friendly.
• Proven ability to translate data into insights and decisions that drive measurable growth.
• Demonstrated understanding of user intent to prioritize actions that deliver positive outcomes for users.
• Motivated self-starter, demonstrating the ability to take initiative, problem-solve independently, and carry out tasks with high agency.
• Proven ability to independently lead the development and execution of roadmaps across a large group of cross-functional stakeholders.
• High attention to craft and detail, ensuring precision in all tasks.
• Excellent presentation and communication skills (written and verbal).
• Ability to work extensively in Google Drive apps (Docs, Sheets, Slides), Excel, Looker, Tableau, Google Analytics and other reporting software.
• Professional proficiency in English.

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Trust & Safety Operations Analyst

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $189K – $280K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.

We support users across ChatGPT, our API, enterprise offerings, and developer tools handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes to meet the demands of a fast-moving, high-stakes environment.

About the Role

We are seeking experienced, senior-level analysts who specialize in one or more of the following areas:

• Content Integrity & Scaled Enforcement – Detecting, reviewing, and acting on policy violations, harmful content, and emerging abuse patterns at scale.

• Emerging Risk Operations – Identifying, triaging, and mitigating new and complex safety, policy, or integrity challenges in a rapidly evolving AI landscape.

In this role, you will own high-sensitivity workflows, act as an incident manager for complex cases, and build scalable operational systems; including tooling, automation, and vendor processes that reinforce user safety and trust while meeting our legal, ethical, and product obligations.

We use a hybrid work model of 3 days in the San Francisco office per week and offer relocation assistance to new employees.

Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.

In This Role, You Will:

• Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks).

• Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data.

• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.

• Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies.

• Build feedback loops from casework to inform product, engineering, and policy improvements.

• Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors.

• Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups.

• Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics.

• Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards.

You Might Thrive in This Role If You:

• Have 5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment.

• Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.

• Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.

• Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.

• Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.

• Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.

• Thrive in ambiguous, high-autonomy environments and balance speed with diligence.

Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.

What We Offer

• Competitive salary and equity package

• Comprehensive benefits, including medical, dental, and vision insurance

• 401(k) retirement plan with employer match

• Paid parental leave and medical and caregiver leave

• Flexible PTO and paid company holidays

• Mental health and wellness support

• Annual learning and development stipend

• Daily meals in our offices and meal delivery credits

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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What you'll do

The candidate will enter a solid and structured company, with opportunities for growth and a stimulating, collaborative, and dynamic work environment, where the team works closely together to ensure maximum efficiency and mutual support.

• Manage the entire order cycle through the SAP system: receipt, insertion, and modification of orders, identification and management of priorities in order execution;
• Coordinate and support the Customer Service team, ensuring their motivation and performance;
• Insert customer records, manage returns, and handle any complaints;
• Respond promptly and efficiently to customer requests, providing information on order status and resolving any issues;
• Ensure administrative management of agent mandates and calculation of commissions;
• Interact with various company departments, as well as agents, area managers, and key account managers to ensure an optimal customer experience;

What you need

• Previous experience in the role in productive contexts;
• Experience and skills in managing resources and teams;
• Desired degree in economic or linguistic disciplines or equivalent preparation;
• Essential excellent knowledge of written and spoken English (professional level, tested in the interview);
• Good ability to work in a team and relate to external customers in a professional manner;
• Excellent knowledge of Microsoft Office, particularly Excel, and preferred knowledge of SAP or similar software;
• Completing the profile: listening skills, excellent relational skills, order, precision, problem-solving attitude, and result-oriented.

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