We have 5 Leadership Principles that guide us in our goals:

• The Power of Partnerships: We collaborate with our clients to bring their stories to life.
• One Keywords: We combine the strength of a global platform with the agility of local studios.
• Raise the Game: We use technology and innovation to help our clients and the industry thrive.
• Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community.
• Trust through Transparency: We pursue open and honest relationships with our people, clients, and communities.

Responsibilities:

• Design and build scalable and resilient systems for our chatbot conversation engine and issue routing system.
• Work on a chatbot conversation engine scaling to millions of conversations per day.
• Design and build workflows for automatically routing issues based on events.
• Design and implement APIs for features to be consumed internally in the agent dashboard as well as external facing APIs to enable integrations.
• Collaborate with our clients as an extension of their team.

Requirements:

• 4+ years of medium/large scale server-side software development experience.
• Excellent verbal and written communication skills.
• Thorough knowledge of CS fundamentals: Data structures, time complexity of algorithms.
• Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux).
• Comfortable using CLI tools for achieving day-to-day tasks.
• Experience in writing Unit, Functional & Regression tests.
• Knowledge of generative testing is preferred.
• Bachelor's Degree in Computer Science (or equivalent).

Preferred skills:

• Experience in working with a distributed version control tool (we use Git).
• Knowledge of functional programming (we use Clojure).
• Knowledge of the JVM.
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale.
• Experience with benchmarking systems for performance, failure detection.

Benefits:

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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Responsibilities

• Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS
• Take ownership of the product features and be responsible for its quality
• Write clean code with proper test coverage
• Review others' code and ensure that it is up to organization standards
• Mentor junior members of the team
• Build reusable modules and libraries for future use
• Optimize application for maximum speed and scalability
• Participate in the hiring process
• Keep calm and learn every day

Requirements

• 4+ years of medium to large scale server-side software development experience
• Strong working knowledge of a backend programming language like Clojure and Java in production
• Thorough knowledge of CS fundamentals: Data structures and time complexity of algorithms
• Knowledge of system design and architecture
• Experience in working with one or more of MongoDB, Redis, Elasticsearch, Kafka, and Postgresql at scale
• Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux)
• Comfortable using CLI tools for achieving day-to-day tasks
• Experience in writing unit and integration tests
• Excellent problem-solving skills and a proactive approach to issue resolution
• Excellent verbal and written communication skills
• Bachelor’s degree in Computer Science (or equivalent)

Nice to have

• Knowledge of frontend development and tools, especially JavaScript and React
• Knowledge of functional programming is a plus (we use Clojure)
• Experience with benchmarking systems for performance, and failure detection

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India

XML job scraping automation by YubHub

We are looking for an ambitious, experienced, and driven individual to join our product and platform development team. As a Senior Software Engineer, you will design and develop large and complex product features that are delivered to 820 million monthly active users and can scale to 100K+ RPS.

Responsibilities

• Design and develop large and complex product features that are delivered to 820 million monthly active users and can scale to 100K+ RPS.
• Lead cross-team projects and collaborate with developers, QAs, and other departments.
• Take ownership of the product's architecture, performance, and quality. Ensure that the right architecture, design, and technical decisions are taken by the developers in the team.
• Take initiatives to ensure that the best practices for software development are followed by the team.
• Optimize application for maximum speed and scalability.
• Contribute to hiring and onboarding processes.

Requirements

• 8+ years of medium to large-scale software development experience.
• Strong knowledge of designing and architecting complex systems.
• Experience with benchmarking systems for performance, and failure detection.
• Track record of mentoring and onboarding engineers.
• Experience with project management and related tools and frameworks.
• Knowledge of Posix compliant operating systems (we develop on Mac OS X and deploy on GNU/Linux).
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Excellent verbal and written communication skills.
• Bachelor's degree in Computer Science (or equivalent).

Nice to Have

• Exposure to project management and related tools.
• Experience of working with Product Managers and Designers.

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We are looking for an ambitious and experienced software development engineer to join our product and platform development team. As a key member of our team, you will collaborate with multiple teams to deliver high-quality and highly scalable products.

Responsibilities

Core Platform Development

• Work on the resiliency, availability, and latency of our core platform and services that are delivered to 820 million monthly active users and can scale to 100K+ RPS.
• Work with multiple databases and ensure scalability for the interacting platform components.
• Take ownership and publish (internal) reusable services and APIs.
• Enable feature teams to use the core platform.

Code Quality and Review

• Write clean code with proper test coverage.
• Review others' code and ensure that it is up to organization standards.
• Mentor junior members of the team.

Optimization and Performance

• Optimize application for maximum speed and scalability.
• Participate in the hiring process.
• Keep calm and learn every day.

Nice to Have

• Knowledge of frontend development and tools, especially JavaScript and React.
• Knowledge of functional programming is a plus (we use Clojure).
• Experience with benchmarking systems for performance, and failure detection.
• Experience in working with any of the above databases at scale is good to have.

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

XML job scraping automation by YubHub