Our mission is to ignite that same feeling for players; the thrill of competition, the joy of community, and the belonging of finding your own corner of a larger world.

Great games begin with people who dare to dream big. If that sounds exciting, you might be exactly who we're looking for.

Bonfire is a group of experienced and ambitious developers, proud to be creating our first original IP: Arkheron. It is a fast-paced, competitive PVP game set in a surreal dark fantasy world where 15 teams of three battle their way up the Tower. In a world built from memories, you will loot powerful items to create and adapt a unique build-out that will change your strategy and combat experience with every Ascension.

At Bonfire, we believe great games are built on more than features , they're built on deep player understanding, thoughtful decisions, and the tools that help teams act on both. Our Platform group builds the systems that connect players to the studio: analytics that reveal how people play, community tools that shape how they connect, and marketing and messaging infrastructure that determines when, where, and how we show up for them. This team owns the foundation behind Arkheron and future projects , from data pipelines and experimentation frameworks to community and martech systems that power real player-facing experiences.

This role focuses on the shared platform systems and tools that enable teams to make better decisions and deliver better player experiences at scale. (Note: responsibilities such as owning game feature development, monetization design, or franchise strategy fall within other roles at Bonfire).

If you're energized by shaping what gets built, why it matters to players, and how teams make better decisions through strong systems and tooling, this could be a great role for you.

Responsibilities

• Owning product direction for platform systems that enable and support player-facing experiences, shaping roadmap, priorities, and long-term vision.
• Translating player behavior into action, partnering closely with analytics and insights to turn telemetry, experimentation, and qualitative signals into clear product opportunities.
• Prioritizing ruthlessly by weighing player value, studio leverage, and technical investment to decide what to build, what to buy, and what not to do.
• Defining requirements for platform capabilities (such as messaging, campaigns, triggers, segmentation, and experimentation) used by game and publishing teams to deliver customer-facing experiences.
• Shaping how the studio interacts with players at scale through shared systems and tooling, without setting game design or monetization strategy.
• Connecting platform investments to measurable outcomes , such as improved onboarding, healthier communities, and better retention , by enabling teams with better data, tools, and workflows.
• Partnering deeply with engineering and technical leads to scope solutions, evaluate tradeoffs, and ensure systems are scalable, maintainable, and fit for long-term use.
• Collaborating with Arkheron's development team by advocating for platform capabilities that unlock options and flexibility, without prescribing creative or gameplay decisions.
• Designing for internal users by working hand-in-hand with design and UX to build tools that are intuitive, efficient, and enjoyable for developers to use.

Requirements

• 5+ years of experience in product, analytics, or a data-driven role, with 2+ years shaping platform, infrastructure, or internal tooling products that support customer-facing outcomes.
• Think naturally in player journeys and customer interactions, while working on systems rather than direct game features.
• Use data to guide decisions, with strong instincts around metrics, telemetry, experimentation, and identifying meaningful signals versus noise.
• Bring hands-on experience with martech and player engagement systems (campaign engines, triggers, segmentation, attribution, messaging workflows).
• Understand modern community ecosystems (Discord integrations, bots, role systems) and how tooling choices shape player behavior and culture.
• Are fluent in engineering concepts and tradeoffs, comfortable discussing APIs, data pipelines, telemetry, and build-vs-buy decisions with technical partners.
• Balance competing inputs from game teams, publishing, analytics, and design , and can prioritize clearly when everything feels important.
• Communicate with clarity and empathy, building strong relationships across disciplines.

Nice to Have

• Experience with data visualization tools and Implemented data-driven decision-making processes.
• Strong knowledge of game development principles and practices.
• Familiarity with cloud-based services and Infrastructure-as-a-Service (IaaS) providers.
• Excellent problem-solving skills and ability to work collaboratively in a fast-paced environment.

What We Offer

• Competitive salary range: $196,500 - $247,133.
• Equity in the company.
• Full benefits package.
• Extra perks to make work (and life) better.

About Us

We're a game development company creating the original IP Arkheron. We're passionate about building a game that we're proud to play every day. We keep fun at the core and stay truly independent, with decisions driven by the team , not by investors or a board. We thrive in a culture of passion, trust, and shared ownership; where transparency matters and egos don't.

Get a Feel for What It's Like to Work Here

You can check out more about our culture, team, benefits, and perks at www.bonfirestudios.com.

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Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations.

Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry.

We help teams stay agile, scale quickly, and focus on building unforgettable player experiences.

With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.

Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge.

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We're looking for an Enterprise Account Manager to join our Player Engagement Sales & Business Development team. As an Enterprise Account Manager, you'll be responsible for developing and executing enterprise account plans, expanding product adoption, and uncovering whitespace opportunities within existing accounts.

You'll work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues. You'll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.

Account Management & Strategy

• Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities.
• Work closely with product and customer success teams to expand adoption of Player Engagement services.
• Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services.
• Work with the production team to protect revenues.
• Receive & respond to customer RFIs/RFPs.
• Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services.

Analytics

• Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals.

Communication

• Work cross-functionally with internal teams to ensure alignment on account strategy and customer objectives.
• Communicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships.
• Act as a trusted advisor, providing guidance and support to enterprise clients.

Requirements

• 5–7+ years of Account Management experience supporting Game Industry customers.
• Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
• Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
• Experience selling to or working within the Player Engagement ecosystem.
• Strong critical thinking, commercial creativity, and process-driven execution.
• Data-driven mentality and ability to work through ambiguity.
• High attention to detail and ability to perform as a trusted advisor for customers.
• Excellent written and verbal communication skills.
• Self-motivated and able to thrive in a remote working environment.
• Willingness to travel as required.

What We Offer

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

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What you'll do

• You will design, review, and improve telemetry tracking plans for key shooter gameplay features and systems, ensuring accurate capture of player behavior, game state changes, and feature engagement metrics.

What you need

• 4+ years of experience in game development, quality assurance, analytics, or telemetry-related roles.

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