As a Digital Sales Representative 2, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts. You will work with customers across all verticals to understand their business and technical requirements, and design a solution for their specific use case needs.

Responsibilities:

• Be an owner: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction.
• Wear the customer's shoes: Work with customers to understand their business and technical requirements.
• Empower others: Work with cross-functional internal teams to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Don't settle: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
• Ruthlessly prioritize: Ability to balance competing priorities and manage multiple projects/deals at the same time.
• Draw the owl: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way.

Qualifications:

• At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry.
• An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
• Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple.
• Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems.
• High adaptability, with comfort trying new things and building within a rapid-paced environment.

Travel may be required to participate in project or team in-person meetings.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

XML job scraping automation by YubHub

This role requires a commercial attorney with a client-first mindset and experience working closely with sales and procurement teams in a world-class commercial legal function. You'll be part of a team responsible for drafting, reviewing, and negotiating complex commercial contracts with Dropbox vendors, customers, and other business partners around the world.

Responsibilities:

• Engage personally in complex sales and procurement deals and work collaboratively with various company teams to implement company initiatives.
• Work with cross-functional business teams to implement innovative strategies to increase the efficiency and effectiveness of delivering commercial legal support to Dropbox's business.
• Be an active and trusted leader, problem solver, and innovator to key stakeholders across the company.
• Develop and refine team playbooks, fallback guides, cross-functional resource documents, and training materials.

Requirements:

• Minimum of 2+ years as a practicing commercial attorney, including substantive experience in drafting and negotiating complex commercial agreements.
• Has experience managing and interacting directly with clients and opposing counsel, has robust experience drafting and negotiating contracts themselves.
• Ability to translate complex legal issues into clear and simple guidance, and to partner effectively across all levels of the company.
• Passion for client service and efficiency.
• High integrity, strong ethics, and an unflappable demeanor.
• Self-starter, eagerness to learn both substantive law, negotiation skills and team policies and procedures.

Preferred Qualifications:

• Experience as a commercial attorney in a law firm setting, with at least 1+ year of experience as an in-house attorney at a technology company.
• Demonstrated ability to handle multiple types of cross-functional commercial matters, including customer-facing agreements, M&A integration and support, and commercial disputes.
• Expertise in data privacy law (e.g., CIPP certification), AI rules and regulations, and intellectual property.
• Experience with developing and refining team playbooks, fallback guides, cross-functional resource documents, and training materials.
• Experience partnering with globally distributed in-house business teams, particularly at SaaS companies to handle a high volume of complex commercial transactions.

Compensation:

US Zone 2: $166,800-$225,600 USD US Zone 3: $148,200-$200,600 USD

XML job scraping automation by YubHub

Responsibilities:

• Drive revenue growth, increase attach rates, and new client acquisition for a wide range of customers, including Enterprises and Platforms
• Create a strategic territory plan and lead outreach efforts to develop a robust, qualified pipeline
• Develop relationships with executive stakeholders and lead discussions with existing and prospective customers
• Deeply understand Stripe Payments, our Optimized Checkout Suite, and competitors, serving as both an internal and customer-facing expert on our product and the market
• Engage with Product and Engineering teams to synthesize and relay customer feedback to inform Stripe’s product roadmap
• Contribute to the development of go-to-market playbooks alongside product, marketing, sales, and technical services stakeholders
• Work collaboratively and cross-functionally across the organization to help shape Stripe’s products and solutions to meet customer needs

Requirements:

• 7+ years of customer-facing experience at a leading technology or payments company and a track record of top performance
• Experience building trusted advisor relationships with senior business leaders
• Proven ability to build strong collaborative working relationships with cross-functional business partners
• Self-starter capable of operating independently to drive meaningful business results
• Excellent verbal and written communication skills
• Ability to understand complex technical requirements and craft solutions across multiple stakeholders
• Proven experience to lead complex negotiations involving bespoke commercial agreements
• Thrives in a fast-paced environment and changing requirements
• True team player

Preferred Qualifications:

• 3+ years of experience specifically selling payments or technology solutions to enterprise customers

XML job scraping automation by YubHub

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

CommercialCustomer Success

About the role

• Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers

• Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks

• Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments

• Achieve customer goals and address concerns in short-term interactions

• Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups

• Contribute to the creation of scaled CS playbooks and email sequences to drive user activation

• Follow the scaled CS practices and strategy for each customer based on data analysis and the customer's needs

• Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours

• Use data to identify risk or opportunity and segment a large book of business

• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions

• Represent the voice of the customer and influence the product development roadmap

• Work closely with Finance and Legal teams to ensure all contracts are accurate

About you:

• 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization

• Solid understanding of Enterprise SaaS application, specifically Customer Success Platforms such as Gainsight, ChurnZero, Vitally etc.

• Consistent track record of achieving personal and team goals

• History of thriving in a rapidly-changing environment

• Ability to grow business in a strategic manner, i.e. process oriented Experience managing a large volume of accounts

• Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms

• Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills

Compensation:

We're expecting to pay up to $150,000 OTE for this role, based on your experience and capabilities as evaluated during the interview process.

Hybrid:

Must be willing to come in the office in NYC or Austin, TX.

Benefits:

• PTO & Holiday Entitlement Policy

• Work from Abroad

• Team Meet ups & Company Socials

• Work From Home Budget

• Referral Scheme

• Enhanced Parental Leave

XML job scraping automation by YubHub