We're looking for a Solutions Engineer who gets energized by solving gnarly technical problems and making customers wildly successful. As the technical quarterback for new customer onboardings, you'll translate their vision into working integrations, navigate the chaos of healthcare data standards, and ensure they extract real value from day one.
\nKey responsibilities:
\nOwn the technical journey - Lead end-to-end onboarding for new customers,from authentication setup to data mart configuration
\nIntegrate customer systems with Zus (APIs, SFTP, HL7, FHIR,the whole interoperability stack)
\nTranslate messy business requirements into clean technical architectures
\nBuild and maintain automated workflows that make implementations faster and more reliable
\nDrive customer success through technical excellence - Be the trusted technical advisor customers call when things get complicated
\nRun technical deep dives and implementation reviews that actually move the needle
\nIdentify integration risks before they become blockers and solve them proactively
\nTrain customers on best practices so they become power users, not support tickets
\nInnovate on process - Use AI tools (LLMs, automation platforms, scripting) to eliminate manual work and scale your impact
\nBuild templates, scripts, and tooling that make the 10th implementation faster than the 1st
\nDocument learnings and create repeatable playbooks through automation that make the whole team better
\nCollaborate with R&D - Partner closely with Product and Engineering to surface integration challenges and opportunities for platform improvement
\nTranslate real-world customer integration patterns into product feedback and roadmap insights
\nCollaborate with R&D teams on emerging capabilities around AI, data pipelines, and developer tooling
\nAct as the voice of the customer when identifying opportunities to improve developer experience and reduce integration friction
\nYou'll enjoy solving messy integration challenges, building automation that eliminates manual work, and partnering closely with Product and Engineering to continuously improve the platform.
\nXML job scraping automation by YubHub
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\nWhat you'll do
\nWhat you need
\nXML job scraping automation by YubHub
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