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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_16a3b53d-84b"},"title":"Customer Advocacy Manager","description":"<p>About Us</p>\n<p>dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights.</p>\n<p>Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases.</p>\n<p>As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture.</p>\n<p>We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.</p>\n<p>At our core, we believe in empowering data practitioners:</p>\n<ul>\n<li>Reliable, high-quality data is the fuel that propels AI-powered data engineering.</li>\n</ul>\n<ul>\n<li>AI is changing data work, fast.</li>\n</ul>\n<p>dbt’s data control plane keeps data engineers ahead of that curve.</p>\n<ul>\n<li>We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.</li>\n</ul>\n<p>dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world.</p>\n<p>And we’re just getting started..</p>\n<p>We’re growing fast and building a team of passionate, curious people across the globe.</p>\n<p>Learn more about what makes us special by checking out our values.</p>\n<p>Job Description</p>\n<p>At dbt Labs, customers are our most powerful advocates, and this role sits at the center of how their voices shape our growth.</p>\n<p>Do you love building meaningful relationships, designing scalable programs, and turning customer success into compelling stories?</p>\n<p>As a Customer Advocacy Manager, you’ll lead the strategy, systems, and execution behind our global advocacy efforts.</p>\n<p>You’ll own an integrated, highly visible customer advocacy ecosystem, connecting sales, marketing, product, community, and customer success around shared goals.</p>\n<p>From customer advisory boards to content pipelines, you’ll design programs that elevate our most influential customers, strengthen our brand, and drive measurable business impact.</p>\n<p>This is a highly cross-functional, high-impact role for someone who thrives at the intersection of relationship-building, program leadership, and strategic storytelling.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Build and lead a scalable, end-to-end customer advocacy strategy that integrates across go-to-market teams</li>\n</ul>\n<ul>\n<li>Partner closely with global marketing teams to create high-velocity, multi-format customer storytelling programs across priority regions</li>\n</ul>\n<ul>\n<li>Design, manage, and evolve dbt Labs’ Customer Advisory Board program, including charter development, governance, executive engagement, roster growth and biannual in-person and virtual meetings</li>\n</ul>\n<ul>\n<li>Own content strategy and execution for the dbt Labs Executive Summit, in partnership with the Strategic Events team</li>\n</ul>\n<ul>\n<li>Develop systems, workflows, and documentation to manage advocacy programs at scale and provide organization-wide visibility into progress and impact</li>\n</ul>\n<ul>\n<li>Grow, nurture, and steward long-term relationships with executive-level and practitioner-level customer advocates</li>\n</ul>\n<ul>\n<li>Identify and enable customer voices for speaking opportunities, media, analyst engagements, and industry events</li>\n</ul>\n<ul>\n<li>Build and manage customer recognition and advocacy spotlight programs</li>\n</ul>\n<ul>\n<li>Collaborate with sales and customer success leadership to align advocacy efforts with account strategy and pipeline goals</li>\n</ul>\n<ul>\n<li>Create and maintain a robust, self-service customer reference and advocacy database</li>\n</ul>\n<ul>\n<li>Serve as a trusted advisor and brand ambassador in all customer interactions</li>\n</ul>\n<ul>\n<li>Partner with product marketing, brand, communications, community, and sales to ensure cohesive storytelling and program alignment</li>\n</ul>\n<ul>\n<li>Establish and align execution to clear project plans, timelines, and accountability structures for all major initiatives</li>\n</ul>\n<ul>\n<li>Build and deliver executive-ready reporting on program performance, outcomes, and ROI</li>\n</ul>\n<ul>\n<li>Continuously assess program effectiveness and iterate based on data and stakeholder feedback</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>Experience leading customer advocacy, community, or reference programs in a SaaS or technology environment</li>\n</ul>\n<ul>\n<li>Proven success designing and managing customer advisory boards and executive engagement programs</li>\n</ul>\n<ul>\n<li>Exceptional relationship-building and cross-functional influence skills</li>\n</ul>\n<ul>\n<li>Strong program and project management capabilities, with experience building scalable systems and processes</li>\n</ul>\n<ul>\n<li>Experience developing high-impact customer content programs with sustained production velocity</li>\n</ul>\n<ul>\n<li>Demonstrated ability to design measurement frameworks and executive-facing reporting</li>\n</ul>\n<ul>\n<li>Confidence working directly with senior leaders and customer executives</li>\n</ul>\n<ul>\n<li>Ability to balance strategic vision with hands-on execution in a fast-paced environment</li>\n</ul>\n<ul>\n<li>Excellent written, verbal, and presentation skills</li>\n</ul>\n<ul>\n<li>Highly organized, proactive, and effective at managing competing priorities</li>\n</ul>\n<ul>\n<li>Entrepreneurial mindset with a passion for building new programs</li>\n</ul>\n<ul>\n<li>Comfort operating in a fully remote, globally distributed, asynchronous environment</li>\n</ul>\n<p>What Will Make You Stand Out</p>\n<ul>\n<li>Deep experience building mature, scalable customer advocacy ecosystems</li>\n</ul>\n<ul>\n<li>Strong executive presence and credibility with internal and external stakeholders</li>\n</ul>\n<ul>\n<li>A data-driven mindset with a passion for measurement, optimization, and continuous improvement</li>\n</ul>\n<ul>\n<li>Proven ability to create systems that improve visibility, accountability, and efficiency</li>\n</ul>\n<ul>\n<li>A strong personal brand as a collaborative, trusted partner across the organization</li>\n</ul>\n<ul>\n<li>Demonstrated success acting as a public-facing brand ambassador</li>\n</ul>\n<ul>\n<li>History of building innovative storytelling formats and customer engagement models</li>\n</ul>\n<p>Qualifications</p>\n<ul>\n<li>5+ years experience in customer marketing or customer advocacy roles</li>\n</ul>\n<ul>\n<li>Tech industry experience (SaaS preferred; data industry a plus)</li>\n</ul>\n<ul>\n<li>Proven track record of growing program ownership and responsibilities (agency/vendor management experience a plus)</li>\n</ul>\n<p>Remote Hiring Process</p>\n<ul>\n<li>Interview with a Talent Acquisition Partner</li>\n</ul>\n<ul>\n<li>Interview with Hiring Manager</li>\n</ul>\n<ul>\n<li>Take Home Task</li>\n</ul>\n<ul>\n<li>Team Interviews with close stakeholders and leaders</li>\n</ul>\n<p>Benefits</p>\n<ul>\n<li>Unlimited vacation time with a culture that actively encourages time off</li>\n</ul>\n<ul>\n<li>401k plan with 3% guaranteed company contribution</li>\n</ul>\n<ul>\n<li>Comprehensive healthcare coverage</li>\n</ul>\n<ul>\n<li>Generous paid parental leave</li>\n</ul>\n<ul>\n<li>Flexible stipends for:</li>\n</ul>\n<ul>\n<li>Health &amp; Wellness</li>\n</ul>\n<ul>\n<li>Home Office Setup</li>\n</ul>\n<ul>\n<li>Cell Phone &amp; Internet</li>\n</ul>\n<ul>\n<li>Learning &amp; Development</li>\n</ul>\n<ul>\n<li>Office Space</li>\n</ul>\n<p>Compensation</p>\n<p>We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay.</p>\n<p>Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.</p>\n<p>In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, Austin, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below.</p>\n<ul>\n<li>The typical starting salary range for this role is: $148,000 - $179,000 USD</li>\n</ul>\n<ul>\n<li>The typical starting salary range for this role in the select locations listed is: $164,000 - $199,000 USD</li>\n</ul>\n<p>#LI-LC1</p>\n<p>dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences.</p>\n<p>Even if your experience doesn’t 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