Part time - 32 hours a week, permanent contract

As a Skincare Specialist at Charlotte Tilbury Beauty, you will play a key role in driving overall performance across our Skincare Category. Your primary responsibility will be to ensure that every customer receives an exceptional Skincare experience, with a focus on enhancing and impacting existing revenue streams.

Key Responsibilities:

• Delivering treatments and exceptional client care, you will lead the deployment of all skincare experiences with customers, engaging them in our brand journey and driving productivity within the category.
• Understand and embed the Magic of Charlotte Tilbury skincare with an elevated expertise in the category.
• Proactively contribute to the brand's growth within the Skincare market, being the ultimate Charlotte Tilbury Skincare ambassador.
• Achieve sales targets, with a Skincare first mindset.
• Proactively link sell across product categories, to increase average transaction value (ATV) and average transaction units (AUS).
• Creating exceptional experiences for our customers which are authentic and tailored to their personal needs.
• Play an integral part in building Charlotte Tilbury Clientelling through book backs and data capture.
• Achieve service targets within our mystery shopping program with a laser focus on skin services, product knowledge & introduction.
• Accelerate overall performance within the skin category both independently and across the total team through a robust coaching program.

Requirements:

• Completed NVQ Level 3
• Willing to go the extra mile to ensure customer leaves having received the very best luxury Skincare service.
• Driven, and results-oriented, seeking out ways to continually grow the business through Skin Events and Spa Masterclasses.
• Self-confident, able to approach and engage with customers at ease, using strong selling skills.
• Immaculately groomed and presented, embodying the brand values that customers have come to identify with Charlotte Tilbury.
• Target-focused and results-driven through strong commercial awareness and understanding of how to build capability to drive growth.
• Experience working within the beauty industry.
• Clear, consistent, and motivational communication style.
• Excellent presentation skills.
• Strong interpersonal skill with an independent and proactive working style.
• Strong people focus with a passion for developing teams.
• Effective communicator, both written and verbal.
• Personable and approachable, able to build rapport quickly and ability to influence others.
• Self-starter, able to motivate oneself and others.

Benefits:

• Structured induction programme – Charlotte’s Magic Academy.
• Structured career development.
• Exclusive launches of our incredible products before anyone else.
• Access to Tilbury Treats – our very own rewards platform.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

XML job scraping automation by YubHub

The Field Sales Manager role is responsible for leading defined areas of teams to deliver market-leading retail sales and growth. They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experiences across the area retail estate.

Key Responsibilities:

• Build a High Performance Team of Store Leaders - Lead the country and manage the team of Flagship Business Manager for department stores & 3 Multi-site business manager for Sephora, ensuring objectives are set in place and review monthly
• Create engagement improvement plans along with the Flagship Business Manager and training counterpart
• Drive engagement throughout the region and identifying key gaps and opportunities using Employee Surveys and tactical approach designated for France employees
• Work alongside the Training Manager to ensure commercial and development training needs are met within the region

Commercial Leadership of the area

• Drive Field France Team to deliver retail sales in line with forecast commitments, achieving total retail sales across the country while improving KPI (ATV, services, skincare, eventing, TTH, attrition rate, vacancy rate, turnover rate, engagement etc)
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager
• Work closely with senior commercial counterparts on building regional strategy and ensuring focus on every retail partner

Development and Execution of Retail Strategy

• Work in close collaboration with the Training Manager and NAM to develop a launch and sustain plans for all stores and NPD & coaching on sales
• Lead initiatives to differentiate department store concessions, and the Specialty model
• Develop and implement marketing and service strategies tailored to each environment based on customer and store insights

Effective Cost Optimisation

• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager

Reporting Relationships

• Reporting to the Regional Sales Manager of Southern Europe
• Direct reports of 3 Multi Site Business Manager in Sephora and 1 Flagship Business Manager Department store

About You

• Must be able to travel within region France regularly
• Extensive experience in senior field management or multi-site role, with proven experience of building talent and delivering retail growth in luxury beauty industry
• Strong people focus with a passion for developing teams
• Target-focused and results-driven
• Excellent numerical and analytical skills
• Effective communicator, both written and verbal
• Excellent presentation skills and classroom delivery
• Competent PC skills in all Microsoft Office, particularly Excel and PowerPoint
• Personable and approachable; able to build rapport quickly
• Ability to influence others
• Self-starter; able to motivate oneself and others
• Comfortable working in ambiguity
• Solution-oriented
• Structured and organised
• Ability to manage multiple priorities and adapt to changing priorities
• Team spirited

XML job scraping automation by YubHub