{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/performance-targets"},"x-facet":{"type":"skill","slug":"performance-targets","display":"Performance Targets","count":2},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bfd95021-a3e"},"title":"Home Occupancy Specialist","description":"<p>About Belong</p>\n<p>We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.</p>\n<p>About the Role</p>\n<p>We are not just looking for a Home Occupancy Specialist, we are looking for someone who takes true ownership of the lease-end lifecycle. This role is about making sure renewals happen, move-outs are handled with care, and vacant homes get back to market fast.</p>\n<p>As a Home Occupancy Specialist, you will manage a portfolio of homes from the first renewal outreach through signed agreement or full turnover coordination, always with a clear next step and zero dropped balls. For homeowners, this is the moment where Belong protects their returns. For residents, it&#39;s the moment where they feel valued or set up for a smooth exit.</p>\n<p>How this is handled directly shapes trust, retention, and the health of the entire system. This is a fast-paced, detail-driven role for someone who anticipates, drives, and closes , someone who doesn&#39;t wait to be asked and cares deeply about getting things done right.</p>\n<p>Role Responsibilities</p>\n<p>Renewals</p>\n<ul>\n<li>Own the full renewal process from proactive outreach at 90–120 days before expiration through signed agreement.</li>\n<li>Use real-time market data to advise homeowners on competitive pricing.</li>\n<li>Negotiate terms with residents and execute lease amendments.</li>\n</ul>\n<p>Move-Outs</p>\n<ul>\n<li>Manage everything when residents don&#39;t renew: notices, inspection scheduling, damage assessment, and deposit resolution.</li>\n<li>Ensure all move-outs are fairly handled, photo-documented, and compliant with state regulations.</li>\n</ul>\n<p>Turnover &amp; Re-listing</p>\n<ul>\n<li>Coordinate with Home Quality to get homes market-ready as fast as possible.</li>\n<li>Confirm listing details and trigger the re-listing workflow to minimize vacancy time.</li>\n</ul>\n<p>Occupied Tours</p>\n<ul>\n<li>Show homes to prospective residents while the current resident is still in place.</li>\n<li>Keep the pipeline moving and vacancy time down.</li>\n</ul>\n<p>Data Integrity</p>\n<ul>\n<li>Ensure every timeline milestone , Resident Gave Notice, Lease Renewed, Inspection Completed , is accurate and timely.</li>\n<li>Homeowners see this. The system depends on it.</li>\n</ul>\n<p>What Success Looks Like</p>\n<ul>\n<li>Renewals are closed proactively, not chased reactively.</li>\n<li>Move-outs are handled fairly, documented properly, and resolved on time.</li>\n<li>Vacant homes are back on market as fast as possible.</li>\n<li>Homeowners feel informed and confident in their returns.</li>\n<li>SLAs and occupancy targets are consistently met.</li>\n</ul>\n<p>About You</p>\n<ul>\n<li>You anticipate, drive, and close.</li>\n<li>You are comfortable managing multiple homes and workstreams at once.</li>\n<li>You stay calm and clear under pressure.</li>\n<li>You communicate directly and confidently with both residents and homeowners.</li>\n<li>You care about doing things right, not just moving things along.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>2–4+ years in a customer-facing or operational role, with a track record of managing multiple workstreams under pressure.</li>\n<li>Strong written and verbal English (mandatory).</li>\n<li>High attention to detail and strong organizational skills.</li>\n<li>Comfortable working with SLAs, metrics, and performance targets.</li>\n<li>Experience with Intercom or Asana, a background in hospitality or customer success, or familiarity with U.S. housing regulations are a strong plus.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bfd95021-a3e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://belong.com.ar/","logo":"https://logos.yubhub.co/belong.com.ar.png"},"x-apply-url":"https://jobs.lever.co/belong/f889494f-355c-47d3-847b-56ec86b4967d","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer-facing","operational","SLAs","metrics","performance targets","Intercom","Asana","hospitality","customer success","U.S. housing regulations"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:23:14.733Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buenos Aires"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"customer-facing, operational, SLAs, metrics, performance targets, Intercom, Asana, hospitality, customer success, U.S. housing regulations"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5060a58e-300"},"title":"Homecare Specialist","description":"<p>About Belong</p>\n<p>We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.</p>\n<p>We are building a scaled system of wealth creation for regular people through homeownership. We&#39;ve survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First.</p>\n<p>Our 200+ Belongers are strong, curious, and extremely ambitious.</p>\n<p>About the Role</p>\n<p>We are not just looking for a Homecare Specialist, we are looking for someone who takes true ownership of the home experience. This role is about making sure home issues don’t just get logged, but truly resolved.</p>\n<p>As a Homecare Specialist, you will execute and manage Pro Services from start to resolution, coordinating repairs, communicating clearly with residents and homeowners, and ensuring every request always has a clear next step.</p>\n<p>For many residents, this is the moment where Belong proves that we genuinely take care of their home. How issues are handled here directly shapes trust, satisfaction, and long-term retention.</p>\n<p>This is a fast-paced, detail-driven role for someone who thrives in operational execution, problem-solving, and accountability, someone who doesn’t let things stall and cares deeply about getting things done right.</p>\n<p>Role Responsibilities</p>\n<p>Pro Service Execution</p>\n<ul>\n<li>Own assigned Pro Services from submission to resolution.</li>\n<li>Ensure every Pro Service has a clear owner, next step, and timeline.</li>\n<li>Drive urgency to move cases forward and prevent stagnation.</li>\n</ul>\n<p>Resident &amp; Homeowner Communication</p>\n<ul>\n<li>Communicate clearly and professionally with residents and homeowners via Intercom.</li>\n<li>Set expectations around timelines, next steps, and responsibilities.</li>\n<li>De-escalate concerns through calm, transparent communication.</li>\n</ul>\n<p>Vendor Coordination</p>\n<ul>\n<li>Coordinate with vendors to schedule appointments, confirm availability, and follow up on completion.</li>\n<li>Verify work completion through photos, documentation, and resident confirmation.</li>\n<li>Flag vendor performance or quality issues early.</li>\n</ul>\n<p>Escalation &amp; Quality</p>\n<ul>\n<li>Handle first-level escalations within assigned cases.</li>\n<li>Identify early warning signs of dissatisfaction or delays and act immediately.</li>\n<li>Escalate appropriately when issues exceed scope or risk member satisfaction.</li>\n</ul>\n<p>Operational Discipline</p>\n<ul>\n<li>Follow Homecare SOPs and workflows consistently.</li>\n<li>Maintain accurate documentation and updates in the system.</li>\n<li>Contribute to continuous improvement by surfacing recurring issues or process gaps.</li>\n</ul>\n<p>What Success Looks Like</p>\n<ul>\n<li>Pro Services are resolved quickly and with minimal escalation.</li>\n<li>Members feel informed, supported, and taken care of.</li>\n<li>SLAs, CSAT, and open Pro Service targets are consistently met.</li>\n<li>Issues are solved proactively, not reactively.</li>\n</ul>\n<p>About You</p>\n<ul>\n<li>You move fast and take ownership without being asked.</li>\n<li>You are comfortable managing multiple cases at once.</li>\n<li>You stay calm and clear in stressful or emotional situations.</li>\n<li>You communicate directly, respectfully, and with confidence.</li>\n<li>You care about doing things right, not just closing tickets.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>Previous experience in operations, customer support, logistics, service coordination or a similar fast-paced execution role.</li>\n<li>Strong written and verbal English.</li>\n<li>High attention to detail and strong organizational skills.</li>\n<li>Comfortable working with metrics, SLAs, and performance targets.</li>\n<li>Experience coordinating third parties (vendors, technicians, field teams) is a strong plus.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5060a58e-300","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://belong.com/","logo":"https://logos.yubhub.co/belong.com.png"},"x-apply-url":"https://jobs.lever.co/belong/5b99a163-b63f-407e-bd3e-aedd384b46ad","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["operations","customer support","logistics","service coordination","metrics","SLAs","performance targets","vendor coordination","communication","problem-solving","accountability"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:22:17.808Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buenos Aires"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"operations, customer support, logistics, service coordination, metrics, SLAs, performance targets, vendor coordination, communication, problem-solving, accountability"}]}