This role sits at the center of Data Center Operations, supporting leaders through a period of rapid growth and change. You operate as a pragmatic people partner,building scalable practices, coaching leaders through challenges, and removing obstacles that slow teams down. The role blends sound judgment and business acumen with a bias for action, shaping initiatives that improve organizational health and employee experience.

Success in this role means turning people priorities into practical, high-value solutions that help teams operate effectively and scale with confidence. We're looking for an experienced People Business Partner familiar with supporting data center operations or similar environments and is comfortable supporting fast-paced, frontline and site-based teams.

Key responsibilities include:

• Strategic Partnership: Serve as a thought partner to Data Center Operations leaders, helping translate business goals into people decisions that improve execution, support growth, and strengthen organizational effectiveness.
• Execute with Impact: Balance strategic thinking with hands-on execution, stepping into the details when needed to ensure people programs land and deliver measurable impact.
• Pattern Recognition & Insights: Leverage data, observations, and experience to identify recurring patterns,surfacing signals proactively and synthesizing them into clear actions for leaders.
• Enable Change at Speed: Manage organizational change in a dynamic, fast-paced environment, ensuring seamless transitions, transparency and business continuity.
• Talent Management: Partner with leaders to drive workforce planning activities, enabling consistent and defensible people decisions.
• People Risk & Workplace Advisory: Consult on complex people matters, balancing risk, speed, and business practicality.
• Cross-functional Delivery: Collaborate effectively with People Team COEs and other stakeholders to deliver scalable, business-aligned people solutions that work in practice, not just on paper.

If you're excited to support teams who are at the front lines of the operations of the company, and build practical, scalable people solutions as we grow, we'd love to hear from you.

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Responsibilities

• Conducts thorough investigations and delivers equitable resolutions for employee complaints
• Serves as a trusted advisor to managers, providing guidance on complex employee relations and performance management practices
• Analyzes trends from employee check-ins, engagement surveys, and workforce data to identify opportunities for organizational improvement
• Defines, clarifies, and communicates people policies to ensure consistency and transparency across the organization
• Partners with HRBP leadership and senior stakeholders to design and execute tailored HR initiatives that support functional business goals
• Acts as a primary point of contact for manager and employee inquiries

Qualifications

Must-Have Experience:

• Minimum 5 years as a HR business partner or People Partner
• Experience with workplace investigations and performance management processes
• Experience issue spotting and proactively advising on potential solutions with minimal oversight
• Analytically driven; experience in utilizing qualitative and quantitative approaches to root cause analysis
• A team player; low ego and highly collaborative
• Ability to manage and juggle multiple competing priorities
• Experience working in a fast-paced startup

Nice-to-have experience:

• Experience partnering with Go-To-Market leaders and teams

Additional Information

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

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Location

London

Employment Type

Full time

Location Type

Hybrid

Department

OperationsPeople

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We're looking for a Director of Business Partnering to continue to build and lead our People Partnering function. This is a strategic, high-impact role that will help shape the way our organisation scales during a period of hyper-growth.

You'll partner closely with our People Ops team and leaders across all divisions — Product + Engineering, Commercial (Sales, Marketing, CS), Operations, and G&A — with a particular emphasis on strengthening our commercial partnering capabilities.

You'll be leading a phenomenal team of 3 People partners with a mandate to grow that team in order to support our fast growing organisation. We want to drive a People Partnering model that is:

• AI-first

• Deeply data and insight-driven

• Relentlessly business-oriented and strategic

• Designed to scale globally

What You'll Do

_Lead the People Partnering Function_

• Design and build the People Partnering model for a fast-scaling, product-led AI company.

• Establish a strategic and consultative approach that ties People decisions directly to business outcomes.

• Develop frameworks for organisation design, headcount planning, succession, talent management, and change management.

_Support Hyper-Growth & Organisational Scaling_

• Anticipate organisational needs ahead of growth.

• Ensure we are set up to scale sustainably across regions and functions.

• Partner on workforce planning, role design, and leadership capability building.

_Partner with Senior Leaders Across the Company, together with People Partners_

• Act as a trusted advisor to executives in Commercial, Product & Engineering, and Operations.

• Bring rigour, insight, and challenge to leadership decision-making.

• Translate business strategy into talent and organisation-scaling strategies.

_Drive an AI-First, Data-Driven People Partnering Practice_

• Partner with our People Ops team to use insights, dashboards, AI tools, and predictive data models to inform decision-making.

• Evaluate and implement AI-native processes that allow the People team to scale faster than headcount.

• Champion experimentation and automation across the People Partnering function.

_Be a Cultural Influence_

• Model Synthesia's values and help leaders embed them across rapidly expanding teams.

• Contribute to a healthy, high-performance culture during a period of fast evolution.

What We're Looking For

• Extensive experience in People Business Partnering roles, including partnering closely with commercial GTM teams.

• Experience supporting high-growth tech or scaling organisations. Ideally have led function during hypergrowth: from 300-1000+ employees.

• Ability to manage complexity across global regions, with a focus on UK, US, France and DACH regions.

• Demonstrated ability to design and evolve org structures during rapid scale and leadership coaching.

• A data-driven, structured problem-solver who uses insights, dashboards, and metrics in every recommendation.

• A builder mentality — scrappy, adaptable, unphased by ambiguity, and able to switch between strategy and execution.

• Clear, confident communication and executive-level influencing skills.

Apply Now

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