Responsibilities

• Own end-to-end HR operations across onboarding, offboarding, employee changes, documentation, and record management.
• Be the HR operations lead, ensuring smooth execution, high accuracy, and strong employee experience across all touchpoints.
• Own HRIS administration (data quality, workflows, reporting, audits), and continuously improve how we use systems and tools.
• Draft, review, and manage contracts, letters, policy documentation, and HR communications, ensuring accuracy and consistency.
• Drive HR process improvement: identify gaps, redesign workflows, implement SOPs, and standardise scalable processes.
• Support and strengthen compliance practices (right-to-work, employment documentation, internal controls, data privacy, and local requirements as applicable).
• Payroll coordination/ownership (depending on structure): ensure inputs are accurate (attendance, leave, changes), liaise with payroll vendors/finance, and troubleshoot issues.
• Act as a first-line owner for employee relations and employee queries, resolving independently when possible and escalating complex matters appropriately.
• Lead key people cycles such as performance reviews, probation confirmations, annual processes, and related documentation/training for managers.
• Provide HR analytics and reporting (headcount, attrition, absences, compliance metrics), and turn insights into operational improvements.
• Partner with recruiting/ops teams to support hiring operations when needed (offers, pre-boarding, background checks, ATS/HRIS handoffs).

Requirements

• 2-5 years of experience in HR/People Operations (startup or high-growth environment strongly preferred).
• Proven ability to own HR operations independently, manage multiple priorities, and deliver high-quality execution with minimal oversight.
• Strong knowledge of core HR processes (employee lifecycle, documentation, HRIS, payroll coordination, performance cycles, compliance basics).
• Excellent organisational skills and extreme attention to detail; able to build systems that scale.
• Strong written and verbal communication skills; confident working with employees and managers across all levels.
• Experience with HRIS/ATS tools, spreadsheets, reporting, and process documentation (SOPs, workflows, templates).
• High discretion and sound judgement when handling confidential and sensitive information.
• Comfortable in ambiguity; proactive mindset with a track record of improving processes rather than only running them.
• Bonus: experience supporting multi-country teams, visas/relocation coordination, or working with external payroll/HR vendors.

Benefits

• Competitive salary
• Biannual bonus scheme
• Fully expensed tech to match your needs
• Paid annual leave
• Deliveroo breakfast and dinner allowance

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About the Team

OpenAI’s People team aims to hire, engage, and retain world-class talent who will safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Benefits team is an important subset of the HR team and is responsible for creating and delivering best in class, innovative benefits, and experiences for a rapidly growing employee population, both in and out of the US.

About the Role

We’re hiring a Leave & Accommodation Specialist to own day-to-day operations across OpenAI’s leave of absence and workplace accommodations programs. This is a hands-on, employee-facing role responsible for intake and case management, policy and compliance execution, HRIS and payroll coordination, and vendor partnership.

Your Responsibilities:

• Own day to day end-to-end global leave and accommodations operations, from intake through system updates, payroll coordination, and resolution.

• Serve as a primary resource for U.S. and international employees and managers for leave and accommodation requests, including medical, parental, statutory, and other protected leaves, as well as ergonomic, disability-related, and religious accommodations.

• Ensure compliance with global applicable laws (e.g., FMLA, ADA, CFRA, PDL, FEHA), partnering with Legal on complex cases.

• Audit and maintain accurate global leave and accommodation data in HRIS systems (Workday preferred); partner with HR Systems on testing, audits, and issue resolution; ensure accurate advice-to-pay, coordinating company-paid time off, statutory benefits, vendor-reported pay events, and company top-ups.

• Support relationships with third-party administrators and vendors, coordinating handoffs and resolving issues as needed.

• Provide clear, empathetic guidance on global leave entitlements, documentation, and timelines and identify opportunities to improve clarity, equity, and efficiency; contribute to refining workflows, tools, and documentation.

We’re Seeking:

• 5+ years of experience owning leave of absence and/or workplace accommodations operations and case management in a fast-paced, multi-state and/or global environment.

• Strong working knowledge of leave and accommodations requirements (e.g., FMLA, ADA and applicable state/local laws; plus statutory leave frameworks as relevant).

• Proven ability to coordinate across Legal, HRBPs, Payroll, HR Systems, and third-party administrators/vendors.

• High attention to detail and data integrity (HRIS/Workday preferred), strong judgment, and comfort operating independently.

• Empathy-driven communication skills and discretion in sensitive, employee-facing situations.

• Track record of improving operational processes, documentation, and employee experience.

Workplace & Location

This role is based in our San Francisco office, and we aren’t considering remote applications at this time. We do encourage you to apply even if you prefer a fully remote role as location factors may change over time.

We offer relocation support to new employees, and we use a hybrid model: three days in the office per week with optional work from home on Thursdays and Fridays.

Our open-plan offices have height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks, three in-house prepared meals daily, a private outdoor space for working in the sun or socializing, nap rooms, private bike storage, and more.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that artificial general intelligence benefits humanity. It was founded in 2015 and is headquartered in San Francisco.

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