We are seeking an experienced Technical Partner Manager to lead technical partner engagements within our Global Partner Engineering & Operations (PE&O) team. In this role, you will own relationships with Stripe's AMER bank partners, overseeing partner technical integrations and performance.

Responsibilities

• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.
• Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.
• Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.
• Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar's technical and operational needs.
• Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.
• Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.
• Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

Requirements

• 5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.
• Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.
• Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.
• Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.
• Strong analytical and problem-solving skills; able to use data to drive decisions.
• Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).
• Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.
• Willingness to travel (~30%) for partner visits and business/service reviews.

Preferred Qualifications

• Bachelor's degree in Computer Science, Business Administration, Operations Management, or a related field; Master's degree or MBA preferred.
• Working proficiency with databases and SQL for partner-facing data analysis.
• A user-first mindset and strong sense of urgency to scale products and operations through partnerships.

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Responsibilities:

• Support the Sales team, with particular focus on Stripe's Stablecoin & Crypto team, leading negotiations and advising on a wide range of commercial and legal issues
• Work closely with Product Legal to bring new products and features to market, including drafting service terms and providing contractual, commercial, and user-experience advice for launches
• Be an integral part of the build out of Stripe's commercial legal infrastructure to enable scalable, efficient operations in line with Stripe's growth
• Partner with teams across Stripe, including Sales, Partnerships, Operations, Product, Tax, and Risk groups, to align legal solutions with business priorities
• Serve as a proactive and strategic business partner to senior managers and act as a trusted advisor on commercial strategy and risk
• Develop and deliver training, playbooks, and other resources to help the Sales team sell our products confidently and compliantly
• Act as a point of escalation for outside counsel and manage outside counsel relationships when matters require external expertise

Minimum requirements:

• Intellectually curious and a creative problem solver: you relish learning new products and finding creative solutions to complex and evolving legal and commercial problems
• Exceptional drafting skills, with experience in creating services terms or SaaS agreements in addition to deal negotiation drafting
• A self-starter with a bias for action: you are proactive and take ownership to move matters forward
• A clear and concise communicator (written and verbal): you can distill key risks and explain nuanced issues in plain, simple terms for commercial and technical stakeholders
• A natural collaborator: you can guide cross-functional teams toward practical, win-win outcomes
• Familiar with the legal issues and commercial risks arising in connection with hosted data and technology services
• Passionate about technology and able to understand complex business models and product use cases quickly
• A team player willing to do what it takes to contribute to collective success
• Qualified with good standing membership in at least one US state bar with a JD or foreign equivalent
• 6+ years of relevant experience in-house or in a technology practice group at a top law firm

Preferred qualifications:

• Direct experience advising on, drafting service terms for, and negotiating transactions involving cryptocurrency, stablecoin, or traditional money-movement products, particularly on a global basis
• Experience in payments or fintech and familiarity with related regulatory frameworks
• Working knowledge of LLM tools and experience in improving legal processes with AI technology
• Prior in-house experience advising high-growth technology companies
• Working knowledge of data protection and privacy regimes such as CCPA, GDPR, and HIPAA

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