We are seeking a Product Manager to support the design, build, and implementation of SWIFT connectivity and cross-border financial messaging capabilities across institutional payment and settlement workflows. This role will focus on SWIFT MT and ISO 20022 (MX) message integration, structured data mapping, and interoperability between traditional banking rails and digital asset settlement infrastructure.

The successful candidate will work cross-functionally with engineering, banking operations, compliance, treasury, and external banking partners to deliver secure, compliant, and resilient integration with global financial messaging networks. This role is execution-focused and well suited for someone who understands payments infrastructure and wants hands-on exposure to regulated cross-border financial systems.

Key responsibilities include:

• Supporting the product roadmap for SWIFT integration, including MT and ISO 20022 (MX) messaging standards, and assisting in translating banking and treasury requirements into detailed product requirements documents, technical specifications, and workflow diagrams.

• Partnering closely with engineering to implement SWIFT connectivity models such as Alliance Cloud, service bureau arrangements, or API-based integration layers.

• Supporting reconciliation, settlement tracking, and repair processes across correspondent banking flows, and coordinating testing and certification with external banks, BIC holders, and service providers.

• Monitoring operational performance including message failure rates, repair volumes, and settlement timing, and driving improvements based on data analysis.

• Collaborating with compliance and risk teams to embed sanctions screening, travel rule requirements, and AML controls directly into messaging and settlement workflows.

Requirements include:

• Foundational understanding of SWIFT MT and ISO 20022 (MX) messaging standards and cross-border correspondent banking flows, including nostro and vostro account structures.

• Familiarity with SWIFT connectivity models and global payment rails such as Fedwire, CHIPS, ACH, RTP, and SEPA, and how messaging interacts with underlying settlement systems.

• Ability to interpret message schemas, structured data fields, and validation rules, and to work with engineering on API design considerations including authentication, permissions, rate limits, and resiliency.

• Comfortable working with data using SQL, Excel, or scripting tools to analyze settlement activity, reconciliation breaks, and operational metrics.

• 4+ years of experience in product management, payments operations, banking technology, or financial infrastructure, ideally within a regulated financial institution, fintech, or payment service provider.

• Demonstrated exposure to cross-border payments, treasury operations, or financial messaging systems.

• Strong analytical and systems-level thinking with the ability to break down complex payment workflows into structured documentation.

• Understanding of regulatory and operational requirements applicable to U.S. and international clearing systems and messaging networks.

Preferred qualifications include:

• Experience supporting SWIFT integrations, ISO 20022 migration initiatives, or correspondent banking implementations.

• Familiarity with BIC codes, RMA relationships, message lifecycle management, and bank certification testing processes.

• Exposure to digital asset settlement, blockchain-based infrastructure, or tokenized money.

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Key Responsibilities:

• Lead all day-to-day operational functions for the trust bank, including issuance operations, custody operations, reserve operations, reconciliation, and customer settlement flows.
• Design and maintain operational playbooks, business continuity procedures, and control frameworks aligned with OCC safety and soundness expectations.
• Oversee operational readiness for product changes, new asset types, new partners, and new currencies.
• Work closely with engineering to ensure operational workflows are ready to go.

Deputy Trust Officer Responsibilities (12 CFR Part 9):

• Support the Trust Officer in fulfilling fiduciary responsibilities for all custody and safekeeping activities.
• Oversee fiduciary recordkeeping, including account setup, segregation, ledger accuracy, and periodic reviews.
• Ensure trust operations meet OCC fiduciary standards, including §9.6 annual reviews, fiduciary audits, internal controls, and documentation.
• Act as acting Trust Officer when designated by the President/Board.

Operational Controls & Regulatory Compliance:

• Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement.
• Ensure compliance with GENIUS Act requirements related to issuance, redemption, and lawful-order execution.
• Partner with Compliance and CRO on operational risk testing, issue remediation, and supervisory responses.
• Maintain audit-ready documentation, operational logs, and evidence repositories for OCC examinations.

Cross-Functional Execution & Program Management:

• Coordinate execution across engineering, legal, product, compliance, finance, and treasury teams.
• Lead operational readiness reviews for new features, new jurisdictions, and new integrations with custodians and banking partners.
• Drive cross-functional alignment on SLAs, exception handling, operational uptime, and incident root-cause analyses.

Third-Party & Vendor Oversight:

• Oversee relationships with banking partners, reserve custodians, and critical vendors.
• Ensure all partners meet OCC third-party risk expectations.
• Maintain vendor performance dashboards, SLAs, due diligence packages, and ongoing monitoring.

Operational Resilience & Incident Response:

• Own the bank's operational continuity, incident management, and crisis playbooks.
• Lead triage and resolution of operational incidents, coordinating across engineering, custody, and compliance.
• Oversee post-incident assessments and ensure timely remediation.

Board and Executive Reporting:

• Provide regular updates to the Board and Risk Committee on operational performance, control testing results, and emerging operational risks.
• Present metrics and KPIs related to mint/burn SLAs, reconciliation integrity, reserve operations, custodian performance, and operational incidents.

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