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In this role, you will own relationships with Stripe&#39;s AMER bank partners, overseeing partner technical integrations and performance.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration.</li>\n<li>Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met.</li>\n<li>Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations.</li>\n<li>Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar&#39;s technical and operational needs.</li>\n<li>Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans.</li>\n<li>Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience.</li>\n<li>Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5+ years of experience in technical partner/account management, operations, or strategic project management within payments or fintech; direct experience working with bank partners preferred.</li>\n<li>Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations.</li>\n<li>Strong technical judgment: ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency.</li>\n<li>Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders.</li>\n<li>Strong analytical and problem-solving skills; able to use data to drive decisions.</li>\n<li>Excellent written and verbal communication skills; comfortable engaging with diverse internal and external audiences (business development, product, engineering, operations).</li>\n<li>Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment.</li>\n<li>Willingness to travel (~30%) for partner visits and business/service reviews.</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n<li>Bachelor&#39;s degree in Computer Science, Business Administration, Operations Management, or a related field; Master&#39;s degree or MBA preferred.</li>\n<li>Working proficiency with databases and SQL for partner-facing data analysis.</li>\n<li>A user-first mindset and strong sense of urgency to scale products and operations through partnerships.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_9b471123-9ab","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Stripe","sameAs":"https://stripe.com/","logo":"https://logos.yubhub.co/stripe.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/stripe/jobs/7719602","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["technical partner management","operations","strategic project management","payments or fintech","banking","e-commerce","payment technologies","platform-to-partner integrations","databases","SQL"],"x-skills-preferred":["database analysis","user-first mindset","product scaling","operational efficiency"],"datePosted":"2026-04-18T15:51:29.074Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, US-Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Finance","skills":"technical partner management, operations, strategic project management, payments or fintech, banking, e-commerce, payment technologies, platform-to-partner integrations, databases, SQL, database analysis, user-first mindset, product scaling, operational efficiency"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3726e33c-0ab"},"title":"Team Lead of Key Account Management","description":"<p>We are seeking a Team Lead of Key Account Management to own and grow some of our most strategic clients in LATAM. 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