Anthropic exists to ensure the world safely navigates the transition through transformative AI. That work is funded by commercial revenue , and that revenue runs through Billing Platform. The Product Monetization team builds the on-rails that let every product team at Anthropic , Claude.ai, the Developer Platform, Claude Code , monetize features and convert users into paying customers without becoming billing experts themselves.

We're looking for an Engineering Manager to lead this team. You'll own the platform layer where product meets revenue: the integration contracts product teams plug into, the constructs that let the business run pricing experiments, the self-serve and promotional capabilities Growth builds on, and the payment methods that open up global markets.

Responsibilities

• Lead and grow a team of engineers building the revenue-enablement platform , hiring, coaching, and setting a high technical bar.
• Build the on-rails: clean billing API abstractions and integration contracts so product teams can onboard and launch paid SKUs seamlessly, without billing logic leaking into their stack.
• Define and own the platform's reliability bar , tiered SLOs and SLAs organized by customer impact: error budgets on the "can the customer do the thing" flows, quality targets on everything else.
• Build the platform constructs that let the business run pricing experiments and iterate on monetization models with real data.
• Partner closely with Growth , own the promotional, trial, and self-serve billing platform they build campaigns on top of. Your team owns the platform; Growth owns the campaigns.
• Expand payment method coverage globally, driving up authorization rates and conversion in markets where default card flows underperform.
• Ship new monetization models that keep pace with how the product portfolio evolves.
• Drive down time-to-market for new SKUs and product launches , the team's core input is "product team needs to charge for X," and your job is to make that fast.

Requirements

• Have 3+ years of engineering management experience, with 8+ years total in the industry.
• Have led teams building payments, billing, subscription, or monetization systems , and know firsthand how a small pricing change ripples through the whole stack.
• Have strong opinions about platform boundaries and API design.
• Are good at cross-functional work , Growth, Legal, Customer Support, Safeguards, and product teams will all have opinions and you need to keep them aligned.

Nice to haves

• Direct experience with modern billing and payment platforms , and opinions on when to build vs. buy.
• Built or scaled local payment method adoption for international markets.
• Run a promotional/offers platform that fed directly into growth or subscription conversion funnels.
• Experience in a PLG or self-serve SaaS environment where billing UX is a conversion lever, not an afterthought.
• Managed teams through regulatory or compliance-heavy work (consumer financial terms, tax, etc.).

Benefits

The annual compensation range for this role is $405,000-$485,000 USD.

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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Responsibilities:

Serve as the first point of contact, embodying X Payments’s commitment to trust and excellence in every customer interaction. Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision, addressing issues related to login access, card usage, transaction status, transfers, and account settings. Troubleshoot complex customer issues, guiding users through solutions and educating them on product features, policies, and processes. Handle disputes and fraud claims with accuracy, capturing critical details and escalating to appropriate teams when necessary. Document all interactions thoroughly in our CRM system, ensuring timely follow-up and resolution. Proactively identify and flag technical or recurring issues to internal teams (Product, Risk, Compliance) to drive platform improvements. Stay up-to-date on company policies, regulatory requirements, and platform updates to provide accurate and compliant information. Meet performance metrics, including average handle time, first contact resolution, and customer satisfaction (CSAT) targets. Uphold a positive brand experience, even in high-pressure situations, while maintaining vigilance when handling sensitive information and escalating suspicious activity per protocols. Contribute insights to shape a scalable, customer-focused support model that maximises satisfaction and operational efficiency.

Basic Qualifications:

2+ years of experience in customer support, ideally in fintech, banking, or a fast-paced digital environment. Proven experience managing customer interactions via phone, chat, and email in a support or contact centre setting. Exceptional verbal and written communication skills, with a focus on clarity, tone, and professionalism. Strong problem-solving skills and attention to detail, with the ability to balance empathy with policy adherence. Proficiency in navigating support platforms such as ACD systems, ticketing tools, CRMs, and knowledge bases. Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability for urgent situations.

Preferred Skills and Experience:

Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms. A strong sense of ownership, with enthusiasm for resolving complex customer issues and driving continuous improvement. A passion for problem-solving and enhancing customer experiences through creative solutions. High energy and a proactive attitude to deliver results in a dynamic, fast-paced environment. A sense of humour and adaptability to thrive in a rapidly evolving fintech landscape.

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The successful candidate will own the platform layer where product meets revenue, partnering closely with Growth, Safeguards, Legal, and the core Billing Infrastructure team, and work tightly with Customer Support to continuously improve the billing experience for customers.

Key responsibilities include leading and growing a team of engineers building the revenue-enablement platform, building the on-rails, defining and owning the platform's reliability bar, building the platform constructs that let the business run pricing experiments, expanding payment method coverage globally, shipping new monetization models, and driving down time-to-market for new SKUs and product launches.

To be successful, the candidate should have 3+ years of engineering management experience, with 8+ years total in the industry, and have led teams building payments, billing, subscription, or monetization systems. They should also have strong opinions about platform boundaries and API design, and be good at cross-functional work.

Strong candidates may also have direct experience with modern billing and payment platforms, built or scaled local payment method adoption for international markets, run a promotional/offers platform that fed directly into growth or subscription conversion funnels, experience in a PLG or self-serve SaaS environment, or managed teams through regulatory or compliance-heavy work.

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This is a Product Engineering role specialized in monetization systems, and will lead that space at Replit. It’s a direct line to business impact. But it’s also critical to get right for our users. These are some of the most critical user journeys to get right. Getting them wrong creates the most frustrating experiences for users. So we’re looking for engineers who can build reliable and scalable billing systems and abstractions, while also translating that to an intuitive and friendly user experience.

You will:

• Lead the architecture and implementation of monetization systems at Replit.
• Create seamless payment experiences for users for both product-led and sales-led motions.
• Build new abstractions and APIs for other engineers at Replit to monetize their new products.
• Iterate on pricing and packaging tactics to drive revenue growth. Examples include coupon codes and referral systems.
• Create monitoring and feedback systems so that we can proactively spot problems, fix them, and optimize performance.

Required skills and experience:

• 6+ years of engineering experience, with strong skills working on the backend.
• Direct working experience in at least one of the following:
• Subscription platforms
• Usage-based billing
• SaaS Taxation
• Payment platforms
• Tokenization
• Self-directed and comfortable working autonomously in ambiguous environments.
• Excellent problem-solving skills with ability to debug complex billing issues and edge cases.
• Experience implementing customer-facing billing interfaces that simplify complex pricing structures.

_Tools + Tech Stack_ for this role:

• Python, TypeScript, React, Postgres, GraphQL, and Nodejs.

_Bonus Points_ :

• Experience working with Orb, Metronome, or Stripe usage based billing.
• Experience with coupons, referral programs, or other monetization growth tactics.

Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $265K - $340K

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