The Patient Education Manager will provide patients and caregivers disease state and product education, an overview on Alexion’s OneSource Programs throughout the patient journey. They will interact with patients/caregivers, nurses, pharmacists, ancillary staff, physicians, and advocacy/support groups to prevent and address non-clinical barriers to patient education and onboarding.

Responsibilities:

Patient Engagement (40%)

• Create and manage regional patient engagement plans including patient educational events, community engagements, and face-to-face patient interactions
• Deliver in-depth disease state and product education to inform and empower patients/caregivers as they navigate their rare disease journey
• Develop and execute comprehensive patient programming strategies that prioritise patient needs. Tailor initiatives to provide relevant education, support, and resources, optimising patient engagement and outcomes across therapeutic areas
• Share materials on the disease, diagnosis, and treatment support with patients as needed
• Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products, in accordance with product label utilising Alexion-approved resources
• Capture and report local business insights to enhance strategic plans and improve patient experience
• Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy
• Build the rare disease network/relationships through local advocacy groups, rare disease-related events, and attending patient events
• Partner with Alexion Patient Advocacy Team to drive engagement and partnership
• Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results

Health Care Org Site of Care Education (including infusion sites) & REMS Support (60%)

• Execute field visits at infusion centres and focused HCOs to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support
• Support ongoing REMS certifications of infusion sites of care
• Collaborate with non-prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components, including importance of vaccination data and following REMS processes
• Maintain accurate and detailed records of field activities, including interactions with non-prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards
• Support execution of ongoing compliance tactics related to all active REMS
• Support successful implementation of any new REMS or REMS enhancements
• Partner with Commercial REMS team to devise strategies to support REMS
• Partner with Commercial colleagues to ensure account engagement strategy is pulled through successfully via aligned tactics

Requirements:

• Minimum of 5 years total business experience in the healthcare or biotech industry
• BA/BS Degree is required; a nursing, allied health, healthcare administration or rare disease support background is desired (advanced degree a plus)
• Previous experience with IV infused products
• Ability to travel up to 60-80% within a territory is required; ability to travel to meetings/trainings/programs as necessary which may include evenings and weekends
• Excellent presentation skills to diverse stakeholders in varied settings that may include up to 150+ people
• Ability to work independently and manage time effectively to prioritise field activities
• Excellent communication and interpersonal skills, with the ability to effectively engage with healthcare professionals and patients
• High initiative, solid work ethic, and consistent accountability
• Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
• Valid driver's licence and clean driving record

Preferred Qualifications:

• At least 3 years field-based experience in account management, sales, or patient education preferred
• Must be familiar with the relevant legal and regulatory components of the pharmaceutical and biotech industry, rare disease experience a plus
• Certification or training in REMS
• Strong understanding of REMS requirements and pharmaceutical regulations
• Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
• Bi-lingual proficiency in Spanish language, both written and spoken
• Understanding of rare disease advocacy landscape
• Experience educating and supporting patients/caregivers
• Strong organisational skills and ability to adapt to change and react constructively in a high-energy and fast-paced environment
• Demonstrates initiative, teamwork, and accountability
• Spanish speaking a plus

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As an Outbound Enrollment Representative at Pomelo Care, you will be responsible for making outbound calls to patients to enroll them into our services. You will also educate patients on our clinical and social resources available to them through their health plan.

Responsibilities:

• Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
• Document all interactions and maintain timely, accurate records of patient outreach activities.
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
• Work with families to schedule appointments and follow-up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.
• Manage inbound calls from potential patients.

Benefits:

• Starting base salary of $40,000 - $50,000 with significant upside earning potential.
• Uncapped performance bonus paid out monthly.
• On-target earnings range from $70,000 - $100,000.

Requirements:

• Ability to work Monday-Friday, 8:30am - 5:00pm CT.
• Strong, empathetic communication skills.
• Motivated by goals, metrics, and monthly bonus program.
• Passionate about changing the current landscape of healthcare.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Willing to work occasional overtime hours.
• Are internet-connected, able to work remotely.

Preferred Qualifications:

• Experience working in a fast-paced and dynamic startup environment.
• Experience in outreach enrollments and prospecting.
• Familiar working with people assigned to Medicaid health plans.
• Ability to scope and tackle ambiguous problems.

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As an Obstetrics Care Provider at Pomelo Care, you will provide direct patient care and clinical oversight to optimize outcomes for pregnant people and newborns. You will work closely with a clinical pod, including RNs, LCSWs, and RDs, to develop care plans and support other members of the team.

Responsibilities

• Provide direct patient care and clinical oversight to optimize outcomes for pregnant people and newborns
• Oversee the medical care of empaneled patients and attend daily clinical huddles
• Review complex patient cases, develop care plans, and support other members of the clinical team
• Monitor adverse events and hold clinical retros to identify areas for improvement in Pomelo's protocols
• Lead the development and review of evidence-based medical protocols and algorithms related to obstetric and women's health

Requirements

• Active compact RN license
• Minimum of 4 years of experience as an APP
• Extensive obstetric experience, including treating high-risk patients, and some experience caring for infants
• Passion for optimizing evidence-based care and perinatal outcomes
• Experience using data to drive patient engagement, activation, and outcomes
• Experience leading successful teams and collaborating with others
• Ability to approach process change and ambiguous situations with enthusiasm, creativity, and accountability

Education and Training

• NP or CNM with significant experience in obstetrics and some experience in infant care

Bonus Points

• Telehealth and/or remote monitoring experience
• Experience in outpatient or home-based management of higher-risk patients

Schedule Options

• 1.0 FTE: Day Shift - Monday - Friday, 9:00am - 6:00pm ET
• 1.0 FTE: Evening Shift - Monday - Friday, 3:00pm - 11:00pm ET
• 0.9 FTE: 3x12's - Rotating weekdays, 11:00am - 11:00pm ET
• 0.9 FTE: 3x12's - Monday, Saturday, Sunday, 9am - 9pm ET
• 0.9 FTE: 3x12's - Monday, Tuesday, Saturday, 9am - 9pm ET

Why Join Our Team

By joining Pomelo Care, you will be part of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. You will learn, grow, be challenged, and have fun with your team while doing it.

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Responsibilities: Conduct high-volume outbound calls to patients to provide information and education about Pomelo Care services and resources. Achieve member enrollment goals as driven by company KPIs. Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs. Document all interactions and maintain timely, accurate records of patient outreach activities. Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services. Work with families to schedule appointments and follow-up care as needed. Participate in training and development opportunities to stay current on healthcare trends and regulations. Manage inbound calls from potential patients.

Benefits: Competitive healthcare benefits Generous vacation policy Membership in the First Round Network

Requirements: Ability to work Monday-Friday, 8:30am - 5:00pm CT Fluent in Spanish and English Strong, empathetic communication skills Motivated by goals, metrics, and monthly bonus program Passionate about changing the current landscape of healthcare Strong organizational and time-management skills Ability to work independently and as part of a team Willing to work occasional overtime hours Are internet-connected, able to work remotely

Bonus points if you have any of the following: Experience working in a fast-paced and dynamic startup environment. Experience in outreach enrollments and prospecting. Ability to scope and tackle ambiguous problems.

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As a Part-Time Obstetrics Care Provider (CNM or NP) at Pomelo Care, you will provide direct patient care and clinical oversight that optimizes outcomes for pregnant people and newborns through population-based implementation of evidence-based care.

Responsibilities

• Be accountable for improving clinical outcomes for empaneled patients, by overseeing their medical care
• Attend daily clinical huddles focused on collaboration across a clinical pod, including RNs, LCSW, and RDs
• Review complex patient cases, develop care plans, and support other members of the clinical team in providing them with evidence-based care
• Monitor adverse events and hold clinical retros to identify any areas for improvement in Pomelo’s protocols
• Lead development and review of evidence-based medical protocols and algorithms related to obstetric and women’s health

Requirements

• Must have active compact RN license
• Minimum of 4 years of experience as an APP
• Extensive obstetric experience, including treating high-risk patients, as well as some experience caring for infants
• A passion for and demonstrated effectiveness in optimizing evidence-based care and perinatal outcomes
• Experience using data to drive patient engagement, activation, and outcomes
• Experience leading successful teams, with track record of outstanding collaboration and teamwork
• A sense of urgency to improve outcomes coupled with exceptional organization and attention to detail
• A growth mindset with the ability to approach process change and ambiguous situations with enthusiasm, creativity, and accountability
• Facility using multiple tech platforms, with an eagerness for advising about platform improvements and adapting to new systems
• Eager to thrive in a fast-paced, metric-driven environment
• Phenomenal interpersonal and communication skills

Education and Training

• NP or CNM with significant experience in obstetrics and some experience in infant care

Bonus Points

• Telehealth and/or remote monitoring experience
• Experience in outpatient or home-based management of higher-risk patients

Schedule

• 2x12 - 11am - 11pm ET
• Set schedule, 2 weekdays per week
• No weekends required

Why You Should Join Our Team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

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Responsibilities: Provide compassionate, evidence-based medical care to patients with obesity and obesity-related metabolic conditions. Deliver longitudinal primary care services to a panel of patients across both in-clinic and virtual care settings. Develop and implement individualized, patient-centered treatment plans integrating pharmacotherapy, lifestyle medicine, nutrition, and behavioral health approaches. Collaborate with advanced practice clinicians, registered dietitians, and behavioral health providers to support a team-based model of care. Partner with the National Medical Director and clinical leadership to uphold and advance clinical quality standards and care protocols. Contribute to a weight-inclusive, non-stigmatizing care culture consistent with knownwell's mission and values. Participate in ongoing clinical education, quality improvement initiatives, and team meetings.

Requirements: MD or DO degree with successful completion of residency training in Family Medicine, Internal Medicine, or a related primary care specialty. Active, unrestricted medical license in the state of Georgia (or ability to obtain prior to start). DEA registration. Strong interest in and commitment to obesity medicine and metabolic health. Experience managing patients with chronic cardiometabolic conditions in a primary care or outpatient setting. Dedication to weight-inclusive, evidence-based, and patient-centered care.

Preferred qualifications include board certification or active candidacy in Obesity Medicine (ABOM), experience with anti-obesity medications, comfort working in hybrid care models, and experience with or interest in APC collaboration and supervision.

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The work centres on championing our pipeline of blood-based screening tests, including our lung cancer screening solution and future indications, ensuring our customers are empowered and informed by the next generation of early detection technology. This role is a vital pillar in Freenome's mission to redefine the patient-provider experience and fundamentally shift the landscape of cancer through the power of multi-cancer screening.

As the Marketing lead for Freenome's portfolio of cancer screening blood tests, you will develop and lead marketing strategies that ensure our tests are effectively communicated and resonate with providers and patients. You will leverage the voice of customer to develop and optimise the core value proposition and messaging for Freenome's blood tests and ensure messaging, creative and tactics are maximised for impact.

You will collaborate cross-functionally with team members, including our Product team on defining the patient experience for pipeline and in-market tests, and our sales teams as they engage directly with customers. You will develop high-impact sales enablement resources to prepare field teams for upcoming product introductions.

You will drive customer insights through KOLs and advisory board meetings. You will monitor the landscape of cancer screening blood test competitors and industry trends to ensure Freenome's positioning remains differentiated in the space.

You will manage external creative and digital agencies to deliver compelling, differentiated, and on-brand marketing campaigns. You will analyse market trends and campaign performance data to refine marketing strategies and drive future product growth.

To be successful in this role, you will need 7+ years of relevant experience and a Bachelor's degree in an analytical, technical, or scientific field; an MBA is strongly preferred. You will have experience marketing to providers and patients, ideally with a focus on primary care, preventative health and/or oncology.

You will have experience marketing regulated or centralised laboratory-developed products and leveraging Med-Legal-Regulatory review process. You will have a deep understanding of diagnostics and healthcare technology markets.

You will be an exceptional storyteller and communicator capable of explaining complex data science, machine learning, and clinical concepts in simple terms. You will have strong cross-functional leadership skills with proven experience managing complex projects through influence.

You will have an entrepreneurial mindset; comfortable with ambiguity, takes initiative, and possesses strong problem-solving skills. You will have experience building marketing collateral from scratch with little to no existing materials.

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The Medical Assistant I, Certified provides routine clinical and administrative support to providers and other healthcare team members in an outpatient clinic setting. The Medical Assistant I, Certified works under the clinical supervision of the provider for patient care activities, and under the general direction of the designated manager/supervisor for non-clinical responsibilities.

Responsibilities:

1. Performs rooming and/or intake process, collecting and data, including vital signs, height, weight, and data related to patient’s reason for visit.

2. Collects patient and family data, including medical and social history.

3. Reviews patient’s current medication list, allergies and preferred pharmacy.

4. Assists the provider as directed, during treatments, examinations and procedures.

5. Collects specimens and performs phlebotomy.

6. Administers medications under the direction of a provider.

7. Performs tests, for examples EKG, eye exams, under the direction of a provider.

8. Reviews the patient record to determine whether patient requires any routine health screenings.

9. Ensures exam/procedure room contains appropriate supplies, equipment, forms and educational materials are available and ready for use during visit/procedure.

10. Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed.

11. Prepares, cleans, stocks and maintains exam and treatment rooms.

12. Cleans and sterilises instruments.

13. Assists with patient registration, check in/check out, appointment scheduling, and scheduling of tests and treatments, and referrals.

14. Answers clinic telephone and assists in-basket under the direction of a provider or nurse.

15. Assists in emergency situations as directed by a provider or nurse.

Education Requirements:

None required as long as all other position requirements are met.

Completion of a Medical Assisting program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accreditation Bureau of Health Education Schools (ABHES) is strongly preferred but not required.

Licensure/Certification Requirements:

Requires Medical Assistant certification by either the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (CCMA), National Association of Health Professionals (NRCMA), American Registry of Medical Assistants (ARMA), or National Center for Competency Testing (NCMA).

Basic Life Support Certification from American Heart Association (AHA) or American Red Cross (ARC) required.

Professional Experience Requirements:

Prior medical assistant or medical assistant externship experience preferred.

Knowledge/Skills/and Abilities Requirements:

Ability to perform the essential functions of the position as outlined above.

Demonstrated effective communication and interpersonal skills.

Demonstrated ability to engage positively with patients and families and to work as a team with staff and providers.

Ability to use a computer to document required information into the electronic medical record.

Job Details:

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organisation Unit: SOM Amb Care-FPC-Other-F

Work Type: Per Diem

Standard Hours Per Week: 16.00

Salary Range: $18.12 - $25.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

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A Nurse Practitioner functions as part of the interdisciplinary healthcare team in accordance with privileges approved by the credentialing committee to provide high quality, cost effective care to patients within the APPs scope of practice in collaboration with a supervising physician.

Responsibilities:

• Clinical: Obtains relevant health and medical history, performs thorough physical assessment, reviews and interprets pertinent diagnostic tests/results. Develops appropriate differential diagnoses. Develops and implements treatment plans including prescribing/ordering of appropriate evidence-based pharmacological agents consistent with departmental guidelines and privileging, and schedules appropriate follow-up management.
• Education: Appropriately and professionally educates clients and/or families regarding medical condition, treatment, and follow-up. Collaborates with clinicians, staff, and students to promote continuity and patient/family centered care. Develops educational materials based on learning needs of clinicians, staff, and students.
• Leadership: Provides instruction to physicians, housestaff, nursing, ancillaries and/or students including but not limited to precepting, shadowing, lectures, training classes, CE, rounds, morning report, and or staff meetings. Participates in community/network outreach programs. Develops/leads community/network outreach programs.
• Professional: Interacts with patients and families in a respectful, courteous and timely fashion using appropriate communication for the patient and situation. Interacts collaboratively with coworkers, other team members and staff in a respectful, courteous, and timely fashion appropriate to patient care needs and situations.
• Quality/Research: Engages in daily continuous quality improvement by identifying and implementing processes for improvement. Consults with management in assessment, problem-solving, decision-making, and evaluating clinical/system issues and models of care. Leads interdisciplinary teams to provide integrated delivery of patient care services.

Requirements:

• Completion of an accredited graduate-level Advanced Practice Provider (APRN or PA) program.
• Licensed as an Advanced Practice Provider (i.e., Nurse Practitioner, Physician Assistant, Clinical Pharmacist Practitioner, Certified Nurse Midwife, Certified Registered Nurse Anesthetist) in the state of North Carolina.
• Board certification if required by the Department. DEA.
• Demonstrated clinical competency.
• Effective leadership skills. Strong interpersonal skills.
• Ability to work independently and collaboratively.
• Demonstrated written and verbal communication and strong analytical skills.
• Effective interaction to ensure the successful care of patients in the clinical setting.
• Documentation in the medical record to substantiate accurate billing.

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The Children's Operating Room at UNC Medical Center in Chapel Hill consists of six operating suites, averaging 20–25 surgical cases per day. OR nurses may be cross-trained to support multiple pediatric specialty services.

Surgical services include:

• Neurosurgery
• Orthopedics
• ENT
• Oral Maxillofacial Surgery
• Burns
• Ophthalmology
• General Surgery
• Plastic Surgery
• Urology
• Dental Surgery

Schedule & Shift

• 24 hours per week
• Variable shifts
• Call required (weekday evenings, weekends, and holidays as scheduled)
• Shift differentials may apply

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Provides competent clinical nursing care consistent with professional standards. Reporting and accountable to the Nurse Manager/Director, the Clinical Nurse is responsible for coordinating and delivering patient care utilizing the nursing process in a hospital setting.

Responsibilities:

1. Education - Participates in identifying and meeting learning needs of self. Attends education programs based on identified learning needs. With assistance, uses patient education materials relevant to patient population. Assesses readiness to learn of the patient/ family/ caregivers. Assesses developmental level of patient and factors affecting ability to learn.

1. Evaluation of Care - Identifies expected patient outcomes. Seeks guidance as needed in revision of plan of care. Participates in discussion with members of the interdisciplinary team in evaluation of patient care. Communicates relevant information to promote continuity of care

1. Implementation - Demonstrates competence in care of patients with complex problems, including population-appropriate physical, psychosocial, educational and safety aspects of care. Performs bedside point of care testing as required for patient care plan. Utilizes healthcare organization and nursing standards, policies and procedures in delivery of care. Organizes and prioritizes care according to patient/family needs. Consults with appropriate resources in a timely fashion regarding patients with complex care issues, unusual teaching needs and/or those at high risk for discharge planning.

1. Leadership - With assistance, develops goals to promote professional growth or minimize limitations. Achieves goals and objectives within identified time frame or renegotiates with supervisor. Is knowledgeable about activities which facilitate intra/interdepartmental collaboration. Participates in development and achievement of unit goals and performance improvement activities. Effectively uses communication systems. Participates in promoting cost-effective care. Gives feedback to co-workers. Is aware of public policy and regulatory guidelines affecting the health care environment. Promotes a safe, clean and secure hospital environment for all

1. Patient Assessment - Recognizes data from complex situations to determine priorities for care. Includes appropriate physical, psychosocial, education and safety needs. Synthesizes assessment data into meaningful whole prior to communication to others. Assesses and anticipates discharge needs of individual patients and families. Develops relationships with families that promote their ability to advocate for the patient and their own needs.

1. Planning - Collaborates with patient/family to prepare or update the plan of care. Makes use of available multidisciplinary resources in planning care. Begins to use full range of communication as a means to convey planning. Identifies and addresses cultural and ethnic issues in planning patient care. Demonstrates ability to prioritize tasks for patients with complex problems.

1. Research - Reads journals that contain studies or articles that may be applicable to practice. Brings ideas and questions to the staff at large for assessment of applicability.

Other Information

Other information:

Education Requirements:

● Graduation from a school of professional nursing.

● If hired after January 6, 2014, must be enrolled within four years of employment, and obtain a Bachelor's degree with a major in Nursing or a Master's degree with a major in Nursing within seven years of employment date.

Licensure/Certification Requirements:

● Licensed to practice as a Registered Nurse in the state of North Carolina.

● Basic Life Support (BLS) for Healthcare Provider certification

Professional Experience Requirements:

● One (1) year of nursing experience.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Children's OR

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $35.58 - $54.42 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

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