Customer Service & Operations Internship · Polestar

Sat, 18 Apr 2026 22:07:35 GMT
Operations

Polestar · Milan, Italy · hybrid

Are you passionate about revolutionising the electric vehicle industry and providing exceptional customer service? Do you share our mission of sustainability for society? As a Customer Service & Operations Intern, you will support the Operations & Customer Service team in their daily activities, contributing to order management, customer requests, and process improvement.

Responsibilities:

Provide front-line customer support through Polestar channels under the supervision of the responsible manager

Manage customer cases, with particular attention to C-SAT and SLA (response and resolution times)

Collaborate in the remote management of technical and software issues according to Polestar guidelines

Support the activity of shipping welcome packs and related reporting

Operations:

Support all activities related to the delivery of new/used vehicles, including (but not limited to) registrations, property transfers, and presentations of supplementary declarations to competent authorities

Support the planning and monitoring of logistics activities related to vehicle transportation and delivery

Assist in the management of the internal vehicle fleet, including bodywork interventions and auditing activities

Communicate with suppliers, logistics partners, and internal teams to ensure timely and qualitative standards are met

Analyze operational data and support the preparation of presentations and internal documentation

Competences and requirements:

Bachelor's degree or recent graduate

Strong customer orientation and results-driven approach

Interest in the automotive world

Fluent Italian (written and spoken); B2 English

Valid driving license (nice to have)

Excellent communication skills

Entry and duration:

We apply a continuous selection process, and the position will remain open until filled

The contract has an initial duration of 6 months with the possibility of renewal

The offer is open to both curricular and extracurricular interns

People at Polestar:

We are aware that change is necessary

We also know that each of us can contribute to this change

Our commitment to becoming climate-neutral by 2040 is fundamental, as is being inclusive, diverse, and innovative

Together, we are creating, collaborating, and experimenting to launch a new era of sustainable mobility

We are a performance-driven brand, determined to improve the society in which we live

Do you recognize yourself in this description?

If you're interested in joining the Polestar family, don't wait – submit your application!