94026fe9-b46 Customer Service Advisor - categorie protette (L. 68/99) We're looking for a Customer Service Advisor to join our team in Milan. As a Customer Service Advisor, you will be responsible for managing customer requests and technical issues through various channels, ensuring high-quality service, adhering to operational standards, and achieving Customer Satisfaction (C-SAT) and Service Level Agreement (SLA) targets.

Key responsibilities include:

  • Front-line customer support through Polestar channels
  • Managing customer issues/service network with a focus on C-SAT and SLA (phone calls, chat, case management)
  • Remote management of technical and software issues according to global Polestar guidelines
  • Technical support for roadside assistance for customers and service network
  • Coordination with the service network to resolve customer issues
  • Supporting technical training for the service network

The ideal candidate will have a strong customer focus, excellent communication and coordination skills, and the ability to work towards objectives. A degree (nice to have) and a valid driving license are also required.

We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates with disabilities.

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]]> full-time hybrid Italian, English, Patent of driving, Customer service, Technical support, Problem-solving, Communication, Coordination Customer Experience Automotive Polestar https://logos.yubhub.co/polestar.teamtailor.com.png Polestar is an electric vehicle manufacturer that aims to become climate-neutral by 2040. https://polestar.teamtailor.com https://polestar.teamtailor.com/jobs/7578444-customer-service-advisor-categorie-protette-l-68-99?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply Milan, Italy 2026-04-24