We are looking for Game Testers who are motivated, flexible, and ideally with a passion for video games. As a Game Tester, you will play video games while checking the Korean in-game text for accuracy. You will identify bugs such as grammatical errors or unnatural expressions and report them clearly and concisely in the bug database. You will also verify that bugs have been fixed and implemented correctly.
\nOur working languages in the office are English and Japanese; therefore, a proficient level in Japanese is not required, but it can be a benefit. You will work on a project basis, and contracts may be short-term or a one-month full-time fixed-term contract. The hourly wage starts from ¥1,300 with potential for more depending on experience and skills.
\nYou will work Monday to Friday, 10:00 AM to 7:00 PM (including 1-hour lunch break). Some projects may offer flexible working hours. You must be able to work legally in Japan and reside in Tokyo. You will also need basic PC skills (Word, Excel) and be able to communicate in either English or Japanese.
\nAs a Game Tester, you will be part of a diverse, multicultural, and friendly working environment. You will have a casual dress code and commuting expenses will be covered up to ¥30,000. You will also have the opportunity to work on-site at our office with a great view of the city.
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\nAs a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
\nWhat are we looking for?
\nOur PE Agent has a knack for the following skills:
\nCommunication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related requests, ensuring smooth collaboration. Play a crucial role in gathering and delivering player feedback according to established procedures. Provide translations when required to ensure seamless communication.
\nAnalytics: Maintain accurate and detailed reports to keep processes streamlined. Ensure prompt escalation of issues following established procedures. Contribute to smoother support processes with personalized macros and knowledge base. Play a part in maintaining high-quality standards through the QC process.
\nLeadership: Take part in valuable training sessions to enhance your skills and knowledge. Manage your time effectively and responsibly to meet players' needs.
\nBusiness: Master the gameplay knowledge of our products to serve players better. Familiarity with Helpshift/Zendesk or other CRM tools for seamless support. Knowledge of macros customization for streamlined responses. Experience with MS Office or Google Suite apps for documentation.
\nRequirements
\nYou'd be a great fit for this role if you have:
\nMastery in C1-C2 level language proficiency, with English at B2 level or higher. Excellent communication skills for effective player support. Flexibility to adapt to various situations and player needs. Accountability and reliability in handling player inquiries and issues. Proactivity in identifying and addressing player concerns proactively. Proficiency in navigating knowledge bases for efficient support. Basic troubleshooting skills to assist players with technical challenges. Availability for full-time work, including weekends and holidays, and on different time zones as needed.
\nNice-to-haves:
\nPrevious Customer Service experience or any relevant experience in a BPO setting. You have some knowledge of the community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.) - this could be an asset. You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.
\nBenefits
\nKeywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:
\nNon-taxable Allowances. HMO and Life Insurance. Paid Time Offs. Annual Wellness Subsidy.
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\nYou will be working in a dynamic workspace, with continuous growth opportunities and the chance to make a meaningful impact. You will be part of a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
\nKey Responsibilities:
\nRequirements:
\nNice-to-haves:
\nWhat we offer:
\nBy providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
\nRole Information:
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