Area Manager

Department:

Fulfillment

Job Description:

As a key member of the Flexport team, you will take on the role of a people leader, responsible for managing a process and a team on the operating floor. This position offers a unique opportunity to invest in others and cultivate a collaborative leadership style.

Responsibilities:

• Coach, manage, and develop a team of 30-100.

• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.

• Create, manage, and support recognition programs across your department.

• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

• Ensure procedures are followed for building security and product loss prevention.

• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.

• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.

• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.

• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.

• Serve as an escalation point to mitigate risks and resolve issues.

• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.

• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.

• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).

• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

Requirements:

• 2+ years managing staff of 5 or more.

Benefits:

• Competitive salary

• Comprehensive benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

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