You will lead interdisciplinary project teams and work closely with our clients on-site to enable operational excellence. You will contribute to business development through high-quality project delivery and strong client relationships.

We are looking for a candidate with a college degree, ideally with a specialty in economics, pharmacy, natural sciences, medicine, or a comparable degree program. You should have professional experience either in consulting or in an operations-related role within the pharmaceutical, biotech, or medtech industry.

You should have a strong T-shaped profile with broad industry understanding and deep expertise in areas such as manufacturing operations, operations excellence, supply chain optimization, or quality. You should also have a strong interest in emerging trends and technologies in manufacturing and supply chain, and the ability to combine people-centric thinking with strong analytical skills and communicate complex topics in a clear and structured way.

You should be willing to travel domestically and internationally, and have excellent command of English. Additional language skills are a plus.

In return, we offer a competitive salary and benefits package, including flexible working models, retirement provision, working time models, work & family support, health promotion, purchase & leasing programs, employee meals, mobility, and employee discounts.

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Ensure alignment with internal controls (e.g., ISAE 3402) and compliance requirements.

Define and manage quality KPIs (accuracy, error rates, SLA adherence, rework levels) and track and report quality performance to the leadership team.

Implement quality checks, audits, and sampling methodologies, ensuring root cause analyses (RCA) are performed for recurring issues.

Identify process inefficiencies and drive standardization across teams and entities.

Lead Lean initiatives to reduce errors and improve efficiency.

Partner with Process Owners to simplify and harmonize processes before automation.

Collaborate with Automation and Digital teams to ensure quality-by-design in RPA, IDP, and Agentic Automation solutions, while identifying opportunities to reduce manual errors through automation.

Ensure data quality and process stability as prerequisites for digitalization.

Build strong relationships with team leads and managers to embed quality ownership, promote a quality-first mindset and accountability culture, and coach team leads on error prevention, not just error correction.

Responsibilities:

• Design and implement a standardized Quality Management System (QMS) across the Business Services organization.

• Ensure alignment with internal controls (e.g., ISAE 3402) and compliance requirements.

• Define and manage quality KPIs (accuracy, error rates, SLA adherence, rework levels).

• Implement quality checks, audits, and sampling methodologies.

• Identify process inefficiencies and drive standardization across teams and entities.

• Lead Lean initiatives to reduce errors and improve efficiency.

• Partner with Process Owners to simplify and harmonize processes before automation.

• Collaborate with Automation and Digital teams to ensure quality-by-design in RPA, IDP, and Agentic Automation solutions.

• Ensure data quality and process stability as prerequisites for digitalization.

• Build strong relationships with team leads and managers to embed quality ownership, promote a quality-first mindset and accountability culture, and coach team leads on error prevention, not just error correction.

Qualifications:

• Bachelor’s or Master’s degree in Business, Finance or related field.

• 5-8+ years experience in Business Services / SSC / BPO environment.

• Strong experience in Finance & Accounting processes (AP, AR, R2R preferred).

• Proven track record in quality management, process improvement or operations excellence.

• Lean / Six Sigma certification is a plus.

• Experience with automation tools (RPA, AI, process mining) is an advantage.

Benefits:

• Unlimited employment contract.

• Full-time position (40 hours per week).

• 27 vacation days.

• Flexibility and willingness to travel.

• Valid work permit required.

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What you'll do

• Entwickelst Du zukunftsweisende Operations- und Supply-Chain-Strategien entlang der gesamten Wertschöpfungskette – vom Rohmaterial bis zum fertigen Produkt.
• Optimierst Du Produktionsprozesse und Supply Chains mit modernen Methoden wie Lean Management, Digital Operations, Industrie 4.0 oder End-to-End Prozessoptimierung.
• Begleitest Du internationale Konsumgüterhersteller bei Transformationsprojekten – inkl. Smart Factory, Digitalisierung, Effizienzsteigerung und Nachhaltigkeit.
• Analysierst Du komplexe Herausforderungen, leitest konkrete Handlungsempfehlungen ab und erzielst klar messbare Ergebnisse.
• Arbeitest Du in interdisziplinären Teams und gestaltest operative Exzellenz direkt beim Kunden vor Ort – national und international.

What you need

• Erfolgreich abgeschlossenes Studium – z. B. in Wirtschaftswissenschaften, Ingenieurwesen, (Wirtschafts-)Informatik oder Naturwissenschaften.
• Erste Berufserfahrung in einer führenden Management- oder Operationsberatung – idealerweise mit Fokus auf Produktion, Supply Chain oder Operations Excellence.
• Gute Kenntnisse der Konsumgüterbranche, insbesondere in Lebensmittel, Verpackung, Bekleidung, Kosmetik oder Sportartikel.
• Stark ausgeprägte analytische und konzeptionelle Fähigkeiten sowie Sicherheit in der strukturierten Problemlösung.
• Tiefes Verständnis für End-to-End Wertschöpfung sowie Interesse an Themen wie Digitalisierung, Industrie 4.0 und Operational Excellence.
• Hohe Professionalität, starke Kommunikationsfähigkeit und ein souveränes, empathisches Auftreten beim Kunden.
• Sehr gute Deutsch- und Englischkenntnisse.
• Ausgeprägte Reisebereitschaft im In- und Ausland.

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