Main accountabilities include:

• Ensuring the learning and development training records and 'Skills Matrices' are properly input and updated.
• Designing, implementation and completion of ABM training programmes.
• Ensuring appropriate policies, processes and manuals are incorporated into operational training material to ensure our operational employees are trained to carry out their job function.
• Deliver operational training, inclusive of on the job training and mentoring. To provide feedback and additional support to address any areas of low performance.
• Create, amend and deliver courses, complete with associated paperwork, lesson plans, exercises, all in line with the necessary regulated bodies, CAA/DFT
• Collaborating with internal and external stakeholders to facilitate new learning techniques, upgrades and enhancements to our training syllabus.
• Support the development and implementation of digital learning innovation.
• Identifying synergies with our customers and the business units to ensure best practice and a consistent approach to learning.
• Ensure effective communications within the operations team, including regular meetings to share training delivery plans and compliance figures.
• Establish and maintain good relationships and lines of communication with clients and airlines.
• Promote a culture of service excellence and maintain a professional image, both personally and corporately – champion legendary service

People Management:

• Effectively manage, coach and mentor team members to meet service level agreements.
• Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary.

Qualifications and Experience:

• Strong working knowledge of Learning within Aviation.
• Knowledge and familiarity of Safety, Operational, Compliance protocols.
• Experience in managing the full training cycle.
• Knowledge and experience of learnings systems and L&D reporting.
• Excellent written and interpersonal skills.
• Robust, collaborative team player with the ability to engage at all levels.
• Output orientated and business focused.
• IT literacy and ability to quickly gain a working knowledge of new technology.
• Carry out any reasonable task requested by the management team.

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