You will:

• Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.

• Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.

• Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.

• Set strategic direction for the team, aligning customer success initiatives with company goals and market trends.

• Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.

• Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.

• Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves.

• Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.

• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

• Partner with Spanish LATAM GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams.

Requirements

• 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Spanish LATAM regions

• Deep understanding and experience successfully managing customer relationships within the Spanish LATAM region

• Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.

• 8+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.

• Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.

• Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

• Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).

• Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

• Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset

• Language requirements: Must be fluent in English and Spanish.

• Bonus: Hands-on with GTM tools (Salesforce, Gong, Sigma, Clay) and excited about building with AI Native tools like Claude, Lovable and n8n

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This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and the decisions you make around how we segment, structure, and execute our Enterprise post-sales motion will define how we grow. You'll also lead your team through a genuine transformation in how work gets done - one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook.

Responsibilities:

• Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.

• Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.

• Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.

• Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.

• Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.

• Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact.

• Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.

• Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.

• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

Requirements:

• 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.

• Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.

• 3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.

• Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.

• Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.

• Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

• Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).

• Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.

• Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

• Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

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As a Temporary Context Director, you will lead integrated communications and cultural strategy across all McDonald's AACM workstreams, translating business objectives into full-funnel channel architecture and campaign systems. You will own annual and campaign-level StratPack deliverables, ensuring outputs directly inform media, creative, and investment decisions.

Key responsibilities include:

• Direct media strategy inputs in partnership with MIAT and Publicis teams, shaping channel mix, audience strategy, well-rationalized media partner recommendations, custom partnership evaluation, and Investment Briefing recommendations
• Lead Custom Partnerships strategy and oversight, from RFI/RFP development through execution, ensuring cultural credibility and measurable business impact
• Pressure-test creative concepts, talent casting, and campaign rollouts through a culturally fluent lens rooted in African-American consumer insight
• Provide ongoing audience intelligence and marketplace POV to inform Always-On brand stewardship and long-term planning
• Maintain senior-level client relationships, influencing cross-agency alignment and strengthening Translation's credibility as a media-fluent strategic partner

Requirements include:

• Advanced integrated communications planning across paid, owned, earned, experiential, and custom partnerships
• Strong command of audience strategy, channel role definition, and reach/frequency implications
• Ability to translate cultural research and data into clear, commercially grounded recommendations
• Deep fluency in African-American consumer dynamics, subcultures, and media behaviors
• Expertise evaluating media partners and partnerships using audience fit, indexing, and performance signals
• Executive-level presentation and stakeholder management skills
• Operational discipline within complex, matrixed, multi-agency systems

Minimum qualifications include 7+ years of experience in communications planning, connections planning, integrated media strategy, or cultural strategy within an agency or brand environment.

Preferred qualifications include experience working on QSR and/or large-scale retail brands, experience within complex Integrated Agency Team (IAT) ecosystems, direct involvement in Investment Briefings, RFI/RFP development, and custom partnership negotiations, experience mentoring, coaching, and developing mid-to-senior planners, and deep organizational and operational skills adapted to high-paced workflows.

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What you'll do

• Understanding and documenting project scope, requirements, and deliverable dependencies across multiple cross-functional teams.
• Leading regular and ad hoc sync-up meetings with internal teams and customers to align goals, clarify requirements, and drive progress.

What you need

• MSEE/BSEE or MSCE/BSCE with 15+ years' experience in ASIC design and project management.
• Deep understanding of ASIC design flow (RTL to physical implementation) and familiarity with advanced EDA tools (e.g., Synopsys EDA tools).

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You'll be part of the team that steers and moderates the development of the overall vehicle concept and holds one of the central tasks in the creation process of all future Porsche models.

In detail, you'll be responsible for the development of the mass concept, the technical product description, and the ergonomics layout for the driver and all passengers. Our main task is to achieve intelligent and space-optimized hardware concepts that are not only influenced by customer functionality, mountability, or customer service but also by continuously evolving market and regulatory requirements.

What you need

Your focal points will be...

Investigation of space conflicts (CAD) Solutions both in platform and "hut" development Participation in the working teams of the physical architects Documentation and updating of team tasks in the OPL (Open Points List) Care and further development of test setups for ergonomics safety ("sitting boxes") Preparation and follow-up of detail model presentations as well as assistance in the operation Operative application of system engineering methods, especially in architecture management

Why this matters

This role keeps a world-championship-winning F1 team running. When equipment fails, races can be lost, so your work directly impacts performance. You'll develop deep expertise in high-spec facilities and have clear progression into senior facilities management roles. The F1 environment means you'll work with cutting-edge building systems and learn from the best in the industry.

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