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You will maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP).</p>\n</li>\n<li><p>Deliver an Incredible Guest Experience: You&#39;re driven by a passion for customer service and you&#39;ll build and maintain a guest-centric culture, leading by example at all times.</p>\n</li>\n<li><p>Operational &amp; Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. You will ensure that schedules and required breaks are provided as per state law and/or company procedures.</p>\n</li>\n<li><p>Technical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests.</p>\n</li>\n<li><p>Store Leadership: You will lead the interview, hiring, and onboarding process for all store staff. 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You will be a dynamic and inspiring business manager who coaches your team to achieve sales and operational goals. You will be responsible for weekly and monthly productivity reports to the Field Sales Manager, driving sales success by motivating your team to meet daily and monthly KPI targets. You will also lead your top team through daily meetings, 1-on-1 performance reviews, Tilbury theatre events, and general line management.</p>\n<p>Your responsibilities will also include creating a magical customer experience by building genuine emotional connections with customers, owning your store statistics, and determining the steps needed to control future risks and opportunities. You will think outside the box with your calendar-year plan, taking into account new product launches and the consequences of the previous year&#39;s activity/market. 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The training is focused on craftsmanship and commerce, and you will gain a full understanding of our craftsmanship and expectations regarding service.</p>\n<p>We also offer a structured career development program, where our team of sector experts will support and work with you to explore your learning potential and career goals. You will receive exclusive product launches, a full Charlotte Tilbury look after completing Charlotte&#39;s Magic Academy, and other fantastic benefits such as a life insurance policy, free birthday off, team sales bonuses, and more.</p>\n<p>At Charlotte Tilbury, our mission is to enable everyone in the world to be the best version of themselves. We support this by encouraging and welcoming people with different backgrounds, voices, opinions, and perspectives to join our growing global workforce. 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This is achieved through operational excellence and clear day-to-day maintenance of the dataset &amp; content, including core business-as-usual (BAU) tasks and going above and beyond to collaborate, innovate and execute on relevant ad-hoc projects to improve the accuracy, completeness and timeliness of data. The individual is also responsible for people management to create a high-performing team. 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