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We're looking for a Manager, Enterprise Support to lead our Enterprise Support team and ensure we deliver exceptional experiences to our customers.

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As a leader in our Enterprise Support organization, you'll partner closely with Sales, Product, Engineering, and Support Operations to improve workflows, unlock product insights, and advocate for meaningful system changes.

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Key responsibilities include:

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We're looking for someone with 4+ years of experience leading high-performing support teams, primarily serving enterprise customers in technical SaaS environments. You should have consistently focused on elevating both the customer and employee experience through continuous improvement, and have a proven ability to partner cross-functionally with Sales and Engineering to advance meaningful customer outcomes.

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If you're excited about this role and have the skills and experience we're looking for, please apply!

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XML job scraping automation by YubHub

","url":"https://yubhub.co/jobs/job_80842249-d89","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Figma","sameAs":"https://www.figma.com/","logo":"https://logos.yubhub.co/figma.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/figma/jobs/5740382004","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["leadership","customer experience","quality","performance","technical SaaS environments"],"x-skills-preferred":["product insights","operational improvements","complex organization migrations","voice of the customer","product development"],"datePosted":"2026-04-18T15:54:28.130Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, England"}},"employmentType":"FULL_TIME","occupationalCategory":"Support","industry":"Software","skills":"leadership, customer experience, quality, performance, technical SaaS environments, product insights, operational improvements, complex organization migrations, voice of the customer, product development"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_9ff5b953-1e4"},"title":"Principal Quality Designer","description":"

We are seeking a Principal Quality Designer to act as a local quality leader embedded alongside our development partners and executive stakeholders. This role sits at the intersection of engineering, product, and quality, helping ensure our quality vision, technology roadmap, and partner alignment remain tightly connected throughout the game’s development lifecycle.

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What you'll do

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You will bring strong engineering literacy and product thinking skills to reinforce and extend the work of our Software Quality Architect (SQA) and Technical Director (TD). While the TD owns engineering execution and the SQA drives quality architecture, the Principal Quality Designer ensures teams remain aligned and informed in a complex, quick changing and high-visibility environment

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What you need

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XML job scraping automation by YubHub

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