{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/operational-governance"},"x-facet":{"type":"skill","slug":"operational-governance","display":"Operational Governance","count":2},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3ce6bbd9-a35"},"title":"Support Partner Manager","description":"<p><strong>Job Posting</strong></p>\n<p><strong>Support Partner Manager</strong></p>\n<p><strong>Location</strong></p>\n<p>San Francisco</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Location Type</strong></p>\n<p>Hybrid</p>\n<p><strong>Department</strong></p>\n<p><strong>Compensation</strong></p>\n<ul>\n<li>$234K – $260K • Offers Equity</li>\n</ul>\n<p>The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p>More details about our benefits are available to candidates during the hiring process.</p>\n<p>This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.</p>\n<p><strong>About the Team</strong></p>\n<p>The Support team is central to ensuring that our customers&#39; experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI&#39;s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.</p>\n<p><strong>About the Role</strong></p>\n<p>As a Support Partner Manager (Vendor Manager), you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth.</p>\n<p>A core component of this role (approximately 25–30%) is establishing how we do Workforce Management (WFM) across both internal teams and external BPO partners. This is not an intraday scheduling or WFM analyst role. Instead, you will define the frameworks, standards, and systems for forecasting, capacity planning, staffing strategy, and performance-to-plan—then partner with Operations, Data, Systems/Tooling, and vendor leaders to implement and run them.</p>\n<p>You’ll collaborate closely with User Operations teams (e.g., Trust &amp; Safety, Fraud &amp; Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflow and launch and scale new programs.</p>\n<p><strong>In this role you will drive:</strong></p>\n<ul>\n<li><strong>End-to-end vendor leadership:</strong> Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs.</li>\n</ul>\n<ul>\n<li><strong>Performance management &amp; remediation:</strong> Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structured turnaround plans with clear owners and timelines.</li>\n</ul>\n<ul>\n<li><strong>Escalation and risk management:</strong> Serve as the primary escalation point for vendor issues, including incident response, surge events, quality regressions, and continuity risks; ensure vendors have strong operational controls and playbooks.</li>\n</ul>\n<ul>\n<li><strong>Commercial and operational governance:</strong> Partner on contract levers, staffing commitments, service scope changes, and operational cadences; ensure governance mechanisms produce measurable outcomes.</li>\n</ul>\n<ul>\n<li><strong>Workforce Management (WFM) operating model design (25 - 30%):</strong></li>\n</ul>\n<ul>\n<li>Establish the WFM approach across internal and BPO teams (forecasting, capacity planning, staffing assumptions, coverage standards).</li>\n</ul>\n<ul>\n<li>Stand up a consistent planning cadence tied to business drivers (weekly/monthly/quarterly) and ensure partners operate to it.</li>\n</ul>\n<ul>\n<li><strong>Operational reporting and executive narratives:</strong> Produce clear, decision-ready reporting on vendor health, capacity risk, and scaling constraints; translate operational signals into recommendations for leadership.</li>\n</ul>\n<p><strong>You might thrive in this role if you have:</strong></p>\n<ul>\n<li>5+ years in vendor/BPO operations management, support operations, or partner performance leadership in a scaled environment.</li>\n</ul>\n<ul>\n<li>Proven ability to run vendor governance: QBRs, SLA/KPI design, escalation paths, remediation plans, and cross-functional stakeholder management.</li>\n</ul>\n<ul>\n<li>Awareness of and some experience with workforce planning approaches—e.g., forecasting frameworks, capacity models, staffing strategies, and performance-to-plan systems. across global, multi-site support operations.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3ce6bbd9-a35","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://jobs.ashbyhq.com","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/d4084bb6-f9fa-46df-87ef-da6caed88455","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$234K – $260K • Offers Equity","x-skills-required":["vendor leadership","performance management","remediation","escalation and risk management","commercial and operational governance","workforce management","forecasting","capacity planning","staffing strategy","performance-to-plan systems"],"x-skills-preferred":["vendor governance","SLA/KPI design","escalation paths","remediation plans","cross-functional stakeholder management","workforce planning","forecasting frameworks","capacity models","staffing strategies"],"datePosted":"2026-03-06T18:38:31.436Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"vendor leadership, performance management, remediation, escalation and risk management, commercial and operational governance, workforce management, forecasting, capacity planning, staffing strategy, performance-to-plan systems, vendor governance, SLA/KPI design, escalation paths, remediation plans, cross-functional stakeholder management, workforce planning, forecasting frameworks, capacity models, staffing strategies","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":234000,"maxValue":260000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7b5747bd-067"},"title":"Regulatory Operations Analyst","description":"<p><strong><strong>About the Team</strong></strong></p>\n<p>At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Policy, Engineering, Product, and external vendors.</p>\n<p>We support a global and diverse user base across OpenAI’s suite of products ChatGPT, SORA, API, Enterprise offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and fraud-related escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence.</p>\n<p><strong><strong>About the Role</strong></strong></p>\n<p>We are seeking a sharp, adaptive, and operations-minded Regulatory Operations Analyst to help scale and evolve OpenAI’s global compliance support infrastructure.</p>\n<p>In this role, you will own high-sensitivity workflows involving complex global regulatory escalations, trust and safety matters, privacy rights requests, and intellectual property matters. You’ll serve as both a frontline operator and strategic partner, triaging and resolving complex cases while also shaping the systems, documentation, and processes that support OpenAI’s regulatory and compliance goals. You will contribute as a subject-matter expert (SME) on high-stakes escalations, partnering with cross-functional stakeholders to drive fast, defensible outcomes. You will also help design the processes, tooling, and automation that power safe operations at scale.</p>\n<p>This role is essential to building scalable, high-integrity operations that protect user rights, meet our obligations under emerging and current regulations, and reduce OpenAI’s risk exposure. You’ll also contribute to multi-phase transitions and automation efforts that support our long-term operational model.</p>\n<p>We use a hybrid work model of 3 days in the office per week in our Dublin office.</p>\n<p>_<strong>Please note:</strong> This role may involve exposure to sensitive or concerning content, including complaints involving harassment, fraud, or regulatory violations. Strong personal discretion, empathy, and resilience are essential._</p>\n<p><strong><strong>In This Role, You Will:</strong></strong></p>\n<ul>\n<li>Handle and resolve complex user issues involving:</li>\n</ul>\n<ul>\n<li>Trust &amp; Safety incidents</li>\n</ul>\n<ul>\n<li>Regulatory, audit, or compliance inquiries and complaints</li>\n</ul>\n<ul>\n<li>Intellectual property matters (e.g., copyright takedowns, ownership disputes)</li>\n</ul>\n<ul>\n<li>AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)</li>\n<li>Perform risk evaluations and investigations using internal tools, documentation, and third-party data</li>\n</ul>\n<ul>\n<li>Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards</li>\n</ul>\n<ul>\n<li>Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths</li>\n</ul>\n<ul>\n<li>Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk</li>\n</ul>\n<ul>\n<li>Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles</li>\n</ul>\n<ul>\n<li>Contribute to vendor training and governance models, especially during transitions and ramp-up phases</li>\n</ul>\n<ul>\n<li>Lead or participate in cross-functional initiatives that strengthen our regulatory, fraud, and legal infrastructure</li>\n</ul>\n<ul>\n<li>Monitor operational health via case quality audits, SLA tracking, escalation accuracy, and data</li>\n</ul>\n<p><strong><strong>You Might Thrive in This Role If You:</strong></strong></p>\n<ul>\n<li>Have 5+ years of experience in legal operations, regulatory compliance, or trust &amp; safety especially in a global or high-growth tech environment</li>\n</ul>\n<ul>\n<li>Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations</li>\n</ul>\n<ul>\n<li>Understand tiered support structures and have worked with vendor operations at scale</li>\n</ul>\n<ul>\n<li>Bring a structured, systems-first mindset to operational governance and risk evaluation</li>\n</ul>\n<ul>\n<li>Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues</li>\n</ul>\n<ul>\n<li>Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision</li>\n</ul>\n<p>Thrive in high-autonomy environments and hold a high bar for ownership and integrity</p>\n<p><strong><strong>About OpenAI</strong></strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7b5747bd-067","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://jobs.ashbyhq.com","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/a236b8f1-e5d1-494e-ad76-f6027935fafb","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Regulatory compliance","Trust and safety","Intellectual property","AI governance","Risk evaluation","Incident management","Communication","Operational governance","Vendor training","Cross-functional collaboration"],"x-skills-preferred":["Legal operations","Policy development","Process improvement","Data analysis","Project management"],"datePosted":"2026-03-06T18:37:13.564Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin, Ireland"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Regulatory compliance, Trust and safety, Intellectual property, AI governance, Risk evaluation, Incident management, Communication, Operational governance, Vendor training, Cross-functional collaboration, Legal operations, Policy development, Process improvement, Data analysis, Project management"}]}