Reporting directly into senior leadership, you'll oversee the global operational and commercial strategy, from client onboarding and compliance to sales and partnerships. This is a high-impact role with direct responsibility for building efficient, scalable systems while also driving acquisition, retention, and commercial success across multiple jurisdictions.

Responsibilities:

• Lead and scale Kody's global operational and commercial strategy, with oversight of regional teams across customer delivery, compliance, and sales
• Develop and implement scalable systems, tools, and workflows that enable growth, efficiency, and exceptional client experiences
• Act as a strategic owner of the end-to-end customer journey, from onboarding through retention, working closely with Product, Technology, Account Management, and Customer Operations
• Oversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standards
• Direct and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansion
• Actively engage with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreements
• Provide strategic input into hiring, structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teams
• Champion a data-led culture, leveraging client feedback, operational metrics, and commercial performance to guide decision-making and drive continuous improvement.
• Serve as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholders
• Drive the development and refinement of sales, marketing, and operational collateral, ensuring messaging is aligned with market positioning and customer needs
• Represent the voice of the customer internally, influencing product, service, and operational enhancements.
• Partner with executive leadership to shape overall business strategy, ensuring commercial and operational models align with global company goals

Requirements:

• 7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services
• Proven ability to scale both operations and commercial teams across multiple regions
• Experience building revenue-driven strategies while maintaining operational and regulatory rigour
• Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.
• Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU)
• Cross-functional leadership and stakeholder management expertise, with the ability to align Product, Tech, and Customer teams around shared goals
• Commercially minded, data-driven, and relentlessly customer-focused
• Comfortable switching between strategic leadership and hands-on execution

Benefits:

• Competitive remuneration package
• Equity options
• Company pension scheme
• Enhanced parental pay & leave
• 25 days holiday + bank holidays
• A great new office in London Bridge
• Opportunity to be part of a friendly, engaged team
• Thriving collaborative and inclusive company culture (where you can have a real impact)

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