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This is a high-impact role with direct responsibility for building efficient, scalable systems while also driving acquisition, retention, and commercial success across multiple jurisdictions.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Lead and scale Kody&#39;s global operational and commercial strategy, with oversight of regional teams across customer delivery, compliance, and sales</li>\n<li>Develop and implement scalable systems, tools, and workflows that enable growth, efficiency, and exceptional client experiences</li>\n<li>Act as a strategic owner of the end-to-end customer journey, from onboarding through retention, working closely with Product, Technology, Account Management, and Customer Operations</li>\n<li>Oversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standards</li>\n<li>Direct and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansion</li>\n<li>Actively engage with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreements</li>\n<li>Provide strategic input into hiring, structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teams</li>\n<li>Champion a data-led culture, leveraging client feedback, operational metrics, and commercial performance to guide decision-making and drive continuous improvement.</li>\n<li>Serve as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholders</li>\n<li>Drive the development and refinement of sales, marketing, and operational collateral, ensuring messaging is aligned with market positioning and customer needs</li>\n<li>Represent the voice of the customer internally, influencing product, service, and operational enhancements.</li>\n<li>Partner with executive leadership to shape overall business strategy, ensuring commercial and operational models align with global company goals</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services</li>\n<li>Proven ability to scale both operations and commercial teams across multiple regions</li>\n<li>Experience building revenue-driven strategies while maintaining operational and regulatory rigour</li>\n<li>Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.</li>\n<li>Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU)</li>\n<li>Cross-functional leadership and stakeholder management expertise, with the ability to align Product, Tech, and Customer teams around shared goals</li>\n<li>Commercially minded, data-driven, and relentlessly customer-focused</li>\n<li>Comfortable switching between strategic leadership and hands-on execution</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Competitive remuneration package</li>\n<li>Equity options</li>\n<li>Company pension scheme</li>\n<li>Enhanced parental pay &amp; leave</li>\n<li>25 days holiday + bank holidays</li>\n<li>A great new office in London Bridge</li>\n<li>Opportunity to be part of a friendly, engaged team</li>\n<li>Thriving collaborative and inclusive company culture (where you can have a real impact)</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1bcb6820-003","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Kody","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/4BcKe2CE5BukdVjRqKQLZk/vp-commercial-and-operations-in-london-at-kody","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["senior operations and/or commercial leadership roles","fintech","SaaS","tech-enabled services","cross-functional leadership","stakeholder management","revenue-driven strategies","operational and regulatory rigour","sales","partnerships","commercial negotiations","multi-jurisdictional operations","APAC","UK","US/EU"],"x-skills-preferred":[],"datePosted":"2026-03-09T16:58:40.814Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"senior operations and/or commercial leadership roles, fintech, SaaS, tech-enabled services, cross-functional leadership, stakeholder management, revenue-driven strategies, operational and regulatory rigour, sales, partnerships, commercial negotiations, multi-jurisdictional operations, APAC, UK, US/EU"}]}