As PPO Lead, you will own the PPO portfolio at the team level,setting strategic priorities, allocating resources, and ensuring delivery is tied to measurable outcomes. You will also partner cross-functionally to embed AI and automation into People operations and to institutionalize standards, governance, and a service catalog across portfolios.

Responsibilities:

• Lead, mentor, and develop the process optimization team. Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices.
• Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs.
• Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions.
• Instill governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership.
• Define and track metrics that demonstrate current state, progress, and business value; ensure all delivery is evidence-based.
• Establish scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization.

Strategic Portfolio & Stakeholder Management:

• Act as the primary partner to People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives. Communicate portfolio outcomes, risks, and roadmap updates to senior leadership; translate complex analysis into clear, actionable recommendations.
• Set strategic priorities, manage capacity, oversee program-level roadmaps and budgets and prioritize initiatives using rigorous ROI frameworks and resource trade-offs.
• Ensure consistent, high-quality delivery across projects and maintain a backlog that reflects strategic value and operational urgency.
• Lead continuous improvement efforts and knowledge sharing across the organization.

Technical Enablement, AI, & Automation:

• Champion use of AI and automation to reduce manual toil and eliminate bottlenecks
• Ensure technical designs meet business requirements, security/compliance constraints, and scalability needs through User Acceptance Testing.

Requirements:

• 7+ years of experience in process optimization, business process reengineering, or operations, with people leadership experience.
• Deep expertise with DMAIC and other Lean/Six Sigma methodologies and proven experience applying them at scale.
• Experience designing and operationalizing Service Catalogs or centralized service management models.
• Strong track record of prioritizing work using ROI analysis and managing a portfolio of projects.
• Demonstrated technical fluency and experience leveraging AI and automation to streamline enterprise processes.
• Excellent analytical, communication, and stakeholder management skills; comfortable presenting to senior leaders.

Preferred Qualifications:

• Professional certification in Lean Six Sigma (e.g., Green/Black Belt).
• Experience managing process optimization in a high-growth tech environment, preferably supporting HR operations.
• Experience with tooling for process mapping, automation, and analytics platforms.

XML job scraping automation by YubHub

Location

San Francisco

Employment Type

Full time

Department

People

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this mission requires hiring extraordinary talent across research, engineering, product, policy, operations, and leadership roles. The Recruiting team sits at the centre of this effort, responsible for identifying, attracting, and delivering world-class candidates who align with OpenAI’s values and ambitions.

The Candidate Experience team ensures that every interaction a candidate has with OpenAI—regardless of role, region, or level—reflects excellence, fairness, and humanity. This team owns global coordination, interview logistics, onsite experience, and the operational workflows that support all recruiting functions, from Executive and Research to Technical, GTM, and G&A.

About the Role

As the Global Candidate Experience Manager, you will define, scale, and continuously elevate how candidates experience OpenAI. You will lead a large, geographically distributed team of Recruiting Coordinators and team leads, with responsibility for the systems, workflows, and service standards that enable smooth and exceptional hiring across the entire company.

This role blends global people leadership, operational rigor, and strategic design. You’ll build an AI-first candidate experience model, support some of the most complex and confidential searches at OpenAI, and drive the infrastructure needed to support high-volume and research-level technical hiring. You will partner deeply with all Recruiting functions as well as Executive Operations, People Analytics, Internal Tools, and People Innovation Lab.

In this role you will:

• Leading, mentoring, and scaling a global team of Recruiting Coordinators, leads and contingent workers across multiple regions and time zones.

• A track record of driving outcomes—not just managing teams—with clear ownership over performance, quality, and operational results.

• Owning the end-to-end candidate experience across Executive, Research, Technical, GTM, and G&A hiring.

• Building global service standards, SLAs, operating rhythms, and training programs that ensure consistent quality across a decentralized team.

• Partnering closely with every Recruiting function at OpenAI to support high-impact, highly confidential, and fast-moving searches.

• Building global workflows and systems for complex, multi-loop, or emerging talent profiles where no existing playbook exists.

• Improving and operationalizing scheduling, load balancing, shadowing, interviewer readiness, and onsite experience programs.

• Collaborating with Internal Tools and People Technology Team to embed AI-first practices into every aspect of coordination and experience.

• Driving continuous process improvements that reduce friction, increase fairness, and scale effectively with company growth.

• Establishing and reporting on key metrics such as SLA performance, throughput, scheduling efficiency, load distribution, and candidate CSAT.

• Partnering cross-functionally with Executive Operations, People Analytics, Workplace, IT, HR Ops, and Recruiting Leadership to ensure fast, smooth execution across all hiring workflows.

You will thrive in this role

XML job scraping automation by YubHub

Location

Singapore

Employment Type

Full time

Location Type

Hybrid

Department

Marketing

About the Role

We are seeking an experienced and versatile APAC B2B Marketing Lead to drive OpenAI’s enterprise and B2B marketing strategy across the Asia-Pacific region. This is a critical leadership role for a full-stack B2B marketer with strong regional judgment—someone who can operate across diverse markets, build foundational capabilities, and deliver high-impact programs that support revenue growth and long-term trust.

This role will be responsible for shaping and executing integrated B2B marketing initiatives that support enterprise adoption, partner-led growth, and developer-adjacent business audiences across APAC. The ideal candidate brings deep experience working with sales-led GTM teams, navigating complex stakeholder environments, and translating global strategy into locally effective execution across multiple APAC markets.

Key Responsibilities

• Lead the development and execution of APAC B2B marketing strategy, aligned with global priorities and regional GTM objectives.
• Drive full-funnel B2B marketing programs across field, content, customer marketing, events, and partner marketing.
• Partner closely with GTM, Partnerships, Product Marketing, Comms, and Global Affairs to deliver integrated programs that support enterprise adoption and pipeline growth.
• Translate global B2B narratives and launches into regionally relevant, market-specific execution across priority APAC markets (e.g., India, Korea, Japan, ANZ, Southeast Asia).
• Establish strong regional marketing operating rhythms, including planning cycles, agency management, budget oversight, performance measurement, and reporting.
• Act as the regional voice for APAC B2B marketing, bringing market insight, customer perspective, and local nuance into global strategy discussions.
• Build and scale foundational B2B marketing capabilities in-region, with an eye toward future team growth and specialization.

Qualifications

• 10+ years of experience in B2B or integrated marketing, ideally within technology, platforms, or high-growth environments.
• Proven track record of building and executing B2B marketing programs that support enterprise or partner-led GTM motions across multiple markets or regions.
• Strong understanding of APAC enterprise buying dynamics, including the role of trust, regulation, partners, and local proof points.
• Demonstrated ability to operate at both strategic and executional levels in fast-moving, ambiguous environments.
• Experience working closely with Sales, GTM, Partnerships, Product Marketing, and Comms teams in a matrixed organization.
• Excellent communicator and collaborator, with strong stakeholder management and influence skills across cultures and geographies.
• Experience managing teams, agencies, vendors, and regional partners across APAC preferred.

Nice to Have

• Experience marketing AI, developer, or highly technical products.
• Familiarity with regulated industries or trust-sensitive enterprise environments.
• Prior experience leading regional or global marketing scopes.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

XML job scraping automation by YubHub