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As a Consultant within Digital Operations &amp; Service Management, you will advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.</p>\n<p>You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.</p>\n<p>You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.</p>\n<p><strong>Key Responsibilities &amp; Capabilities</strong></p>\n<ul>\n<li>Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations</li>\n<li>Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies</li>\n<li>Advise and guide the design and implementation of Service Integration &amp; Management (SIAM) models in multi-vendor and delivery function environments</li>\n<li>Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks</li>\n<li>Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities</li>\n<li>Develop practical, execution-ready transformation roadmaps</li>\n<li>Contribute to and lead the development of consulting offerings and thought leadership</li>\n<li>Govern and manage the execution of operating model and service management transformations</li>\n<li>Establish performance metrics and success measures to drive continuous improvement</li>\n<li>Work confidently across Agile, product-centric, and traditional SDLC delivery models</li>\n<li>Lead senior client conversations and articulate the value of IT and Digital Operations to the business</li>\n<li>Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Bachelor’s degree from an accredited university</li>\n<li>ITSM certification (e.g. ITIL) or equivalent practical experience</li>\n<li>8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises</li>\n<li>Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks</li>\n<li>Strong stakeholder management and executive-level communication skills</li>\n<li>Proven leadership experience managing high-performing, multidisciplinary teams</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>Join our growing Digital Operations &amp; Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.</p>\n<p>Our team focuses on Operating Model Design (TOM), Service Integration &amp; Management (SIAM), and AI-enabled IT Operations. 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We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f6da6765-411","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Infosys Consulting - Europe","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/mgEfrrHncnytYiZdGfUB7J/hybrid-digital-operations-%26-service-management-consultant-in-london-at-infosys-consulting---europe","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["ITSM","Operating Model Design","SIAM","ITSM Strategy","CIO Advisory","ITSM tools and platforms","ServiceNow"],"x-skills-preferred":["AI adoption","Cloud transformation","Cyber resilience","Complex service ecosystems","IT and AI Operating Model strategy and design","Service Integration & Management (SIAM) models","AI governance","Enterprise-wide controls and risk frameworks","IT organisational design","ITSM processes","Transformation roadmaps","Consulting offerings and thought leadership","Operating model and service management transformations","Performance metrics and success measures","Agile","Product-centric","Traditional SDLC delivery models","Senior client conversations","ITSM certification","ITIL"],"datePosted":"2026-03-09T16:47:12.257Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Consulting","industry":"Technology","skills":"ITSM, Operating Model Design, SIAM, ITSM Strategy, CIO Advisory, ITSM tools and platforms, ServiceNow, AI adoption, Cloud transformation, Cyber resilience, Complex service ecosystems, IT and AI Operating Model strategy and design, Service Integration & Management (SIAM) models, AI governance, Enterprise-wide controls and risk frameworks, IT organisational design, ITSM processes, Transformation roadmaps, Consulting offerings and thought leadership, Operating model and service management transformations, Performance metrics and success measures, Agile, Product-centric, Traditional SDLC delivery models, Senior client conversations, ITSM certification, ITIL"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_be02546a-24d"},"title":"Senior Director of Production - Battlefield Operations","description":"<p>We&#39;re looking for a Senior Director of Production to help us build and sustain high-performing, healthy teams across multiple locations and time zones. 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transparent decision-making.</li>\n<li>Proactively identify and mitigate the cost, complexity, and risk inherent in cross-site collaboration, including time-zone friction, asynchronous workflows, and decision latency.</li>\n<li>Design and maintain an effective operating cadence between Work Managers and Local Leaders to surface risks early, resolve ambiguity quickly, and enable timely, well-informed escalation.</li>\n<li>Intervene decisively when delivery models rely on heroics or unsustainable practices, reinforcing disciplined execution and long-term organisational health.</li>\n<li>Champion distributed teams as strategic contributors to product outcomes, ensuring they are fully integrated, empowered, and recognised as core partners in delivery.</li>\n<li>Represent cross-site system health, sustainability risks, and trade-offs with clarity and accuracy to senior leadership, enabling informed decision-making at the portfolio level.</li>\n<li>Define and articulate a compelling vision, clear direction, and operating boundaries for the Battlefield Shared Teams Group, guiding teams toward measurable realisation of that vision.</li>\n<li>Collaborate with Game, Production, Operations, and Craft leadership to establish resilient shared team structures, effective methodologies, and scalable development systems.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Strong delivery leadership background, with the ability to balance execution, sustainability, and long-term organisational health.</li>\n<li>Demonstrated ability to influence, align, and escalate across organisational and geographic boundaries.</li>\n<li>High judgment and systems thinking, with comfort operating in ambiguous, evolving environments.</li>\n<li>Clear and effective communicator, with a strong bias toward written clarity and shared understanding.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>10+ years of experience leading complex teams, products, or organisations.</li>\n<li>5+ years of experience operating in distributed or multi-site team structures.</li>\n<li>5+ years of working at a senior lead capacity of live game development organisation with financial insight and data driven mindset</li>\n<li>Demonstrated success in senior leadership roles involving delivery ownership and people leadership.</li>\n<li>Experience working across time zones and cultures in a global organisation.</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Experience building or scaling shared-team or hub-and-spoke operating models.</li>\n<li>Demonstrated success retaining and growing senior talent in distributed teams.</li>\n<li>Background in live service or continuously evolving product environments.</li>\n<li>You are influence-oriented, and excel at collaborating with other leaders and guiding the collective group to the best action, decision, or result.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a 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