This role requires you to be able to come into our Austin office 3x a week. You'll collaborate with senior engineers to analyze and troubleshoot customer issues, track support requests using our ticketing system, participate in team meetings to discuss and share feedback, and help create and update technical documentation and run books.

You'll also provide feedback on our product and potential improvements based on customer interactions, support the team in testing new releases and reporting bugs, and perform other duties/projects as assigned.

We're looking for someone who is self-driven and capable of learning new technologies/systems/features with some guidance. You should have a fundamental understanding of how the Internet works (OSI Model), experience using Linux, and experience in command line and tools, including curl, dig, traceroute, openssl and git.

Bonus points if you have experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels, or if you're familiar with Cloudflare and have a site actively using our platform.

As a Technical Support Engineer Intern at Cloudflare, you'll gain valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. We've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

We're proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

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At Cloudflare, we're on a mission to help build a better Internet. We're looking for builders who see the cracks in the Internet that everyone else has simply learned to live with.

As a Technical Support Engineer Intern at Cloudflare, you'll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You'll gain hands-on experience with our products, learn the inner workings of Cloudflare's offerings, and deepen your understanding of internet technologies.

Responsibilities

• Collaborate with senior engineers to analyze and troubleshoot customer issues
• Track support requests using our ticketing system
• Participate in team meetings to discuss and share feedback
• Help create and update technical documentation and run books
• Provide feedback on our product and potential improvements based on customer interactions
• Support the team in testing new releases and reporting bugs
• Perform other duties/projects as assigned

Requirements

• Currently pursuing an undergraduate degree in a Computer Sciences or related field
• Self-driven and capable of learning new technologies/systems/features with some guidance
• Fundamental understanding of how the Internet works (OSI Model)
• Experience using Linux
• Experience in command line and tools, including curl, dig, traceroute, openssl and git
• Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
• Awareness of what DNS, SSL/TLS and HTTP is and how these function
• Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
• Must be able to work 40 hours a week
• Must be able to commit to a 12 week program

Bonus Points

• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• You are familiar with Cloudflare and have a site actively using our platform

Super Bonus Points

• You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

We were named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist.

We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You'll Do

Do you love solving complex technical problems and interacting with people? As a Technical Support Engineer Intern at Cloudflare, you'll work directly with customers and cross-functional teams to tackle a variety of technical challenges.

You'll gain hands-on experience with our products, learn the inner workings of Cloudflare's offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company.

Join us to enhance your skill set while making a real impact!

Responsibilities

• Collaborate with senior engineers to analyze and troubleshoot customer issues
• Track support requests using our ticketing system
• Participate in team meetings to discuss and share feedback
• Help create and update technical documentation and run books
• Provide feedback on our product and potential improvements based on customer interactions
• Support the team in testing new releases and reporting bugs
• Perform other duties/projects as assigned

Skills and Requirements

• Currently pursuing an undergraduate degree in a Computer Sciences or related field
• Self-driven and capable of learning new technologies/systems/features with some guidance
• Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
• Experience using Linux
• Experience in command line and tools, including curl, dig, traceroute, openssl and git
• Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
• Awareness of what DNS, SSL/TLS and HTTP is and how these function
• Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
• Must be able to work 40 hours a week
• Must be able to commit to a 12 week program

Bonus Points

• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• You are familiar with Cloudflare and have a site actively using our platform

Super Bonus Points

• You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

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At Cloudflare, we are on a mission to help build a better Internet. We run one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Technical Support Engineer, you will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

Responsibilities

Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team.

You will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

Requirements

• Experience: 2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues or foundational experience gained through a relevant degree and projects, internships, or academic coursework that demonstrates strong technical aptitude and problem-solving skills.

• Community Engagement: Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers.

• Internet Fundamentals: Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7.

• Technical Proficiency: Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance.

• Tooling Expertise: Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities.

• Video Technology: Experienced with video encoding and streaming solutions, understanding the associated technical challenges.

• Scripting Skills: Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages.

• Customer-Centric Communication: Comfortable communicating through various support channels, with a strong commitment to putting the customer first in every interaction.

Bonus

• You have a site actively using our platform

• You are familiar with any of the following Cloudflare products: Cloudflare Workers, Stream, Pages, R2

Availability And Schedule Requirements

• Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, or additional hours

• Ability to work on-site as needed out of one of our US based offices

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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You'll gain hands-on experience with our products, learn the inner workings of Cloudflare's offerings, and continue to extend and deepen your understanding of foundational internet technologies. This role also provides opportunities to develop valuable technical and professional skills as well as job shadowing experiences to explore different roles within the company.

Responsibilities:

• Own the toughest technical challenges and escalations within the scope of the Customer Support while maintaining high standards of individual and team performance
• Maintain clear, timely, and productive communications with customers via our ticketing system and phone support channels
• Become a go-to resource for technical and process knowledge inside and outside the Support organization
• Proactively identify and execute on opportunities for team growth and improvement
• Assist with training and mentoring other team members
• Help create and update technical documentation and runbooks
• Provide feedback on our product and potential improvements based on customer interactions
• Support the team in testing new releases and reporting bugs
• Perform other duties/projects as assigned

Required Skills and Experience:

• 5-7 years of experience working in a technical Customer Support role supporting large enterprise and SMB clients
• Excellent written and verbal communication skills
• Self-driven and comfortable learning new technologies and systems on an ongoing basis
• Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
• Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
• Strong understanding of HTTP reverse proxying, caching, and load balancing
• Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc.
• Experience writing scripts in Bash, Python, JavaScript, or other scripting languages

Preferred Skills and Experience:

• Prior experience with the Cloudflare platform, especially for personal projects/websites
• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• Experience configuring network or application firewalls
• Experience with web development and/or web hosting
• Degrees or certifications in Computer Science, Information Technology, and related fields
• Fluency in Mandarin, Spanish, and/or Portuguese

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We are seeking a Staff Engineer (Virtual Prototyping) to join our team in Moreira, Porto, Portugal. As a Staff Engineer, you will be responsible for developing and delivering high-performance simulation models for automotive, enterprise, telecommunications, and cloud platforms. You will also configure and bring up complex software stacks and drivers on simulated hardware platforms, collaborate with other development teams, IP owners, third-party suppliers, support engineers, and customers to identify, implement, and deliver solutions.

Key Responsibilities:

• Develop and deliver high-performance simulation models for automotive, enterprise, telecommunications, and cloud platforms.
• Configure and bring up complex software stacks and drivers on simulated hardware platforms.
• Collaborate with other development teams, IP owners, third-party suppliers, support engineers, and customers to identify, implement, and deliver solutions.
• Perform root-cause analysis and debugging across software and hardware boundaries.
• Integrate open-source multimedia and security utilities (e.g., FFmpeg, GStreamer, OpenSSL) into virtual prototypes.
• Enhance pre-silicon Virtual Platforms and models to enable early product development for global clients.

Impact:

• Empower customers to accelerate product development cycles by providing robust virtual prototypes before hardware availability.
• Drive innovation in simulation solutions for next-generation electronic platforms.
• Enhance the quality and reliability of Synopsys' Virtual Prototyping offerings for automotive, enterprise, and cloud markets.
• Facilitate seamless hardware-software integration and validation for global customers.
• Contribute to the advancement of open-source and proprietary technologies in embedded systems.
• Strengthen Synopsys' position as a leader in chip design, verification, and IP integration.

Requirements:

• BS or MS in Computer Science, Electronics, or similar field.
• Strong programming skills, primarily in C and C++.
• Embedded software experience, ideally including Linux OS build, configuration, and debugging.
• Knowledge of IP implementation or driver development (Linux, RTOS, or bare-metal), especially for Virtio, MIPI (CSI/DSI/I3C), Security, DMA, SSI, I2C, or Mobile Storage.
• Strong understanding of hardware-software interaction.
• Experience with open-source build systems such as Buildroot or Yocto.
• Familiarity with open-source multimedia/security utilities such as FFmpeg, GStreamer, and OpenSSL.
• Python programming experience.
• Experience with SystemC and/or transaction-level modelling (TLM).
• Embedded software development on Arm cores/Arm architecture.
• Strong debugging and root-cause analysis skills.

Who You Are:

• Innovative thinker with a passion for technology and continuous learning.
• Collaborative team player, able to work across diverse groups and cultures.
• Effective communicator, adept at translating complex technical concepts to stakeholders.
• Detail-oriented and committed to delivering high-quality solutions.
• Adaptable and resilient in fast-paced, evolving environments.
• Self-motivated, with strong analytical and problem-solving skills.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings.

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