The UK IT Manager owns the business–IT relationship and is responsible for local demand management, project and service delivery, IT budget planning and control, and the leadership of the local IT team. The role ensures stable IT operations and support in line with Red Bull IT standards for both local and global services, while maintaining full compliance with Red Bull policies and all applicable regulatory requirements.

Key Responsibilities:

• Captures strategic directions enabling business growth demanding IT and translates them into clear requirements following Red Bull's Global IT Demand Management Process (GITDM) to ensure IT alignment in close collaboration with local business leadership and Area IT.

• Establishes and maintains strong, trusted relationships with local business leaders and key stakeholders.

• Understands, communicates, and effectively leverages Red Bull's global IT service portfolio of solutions & services.

• Leads, develops, and manages local IT staff as well as local external IT partners including contracting, implementation, and service sourcing/hosting.

• Manages the local IT budget in accordance with Red Bull standards and governance requirements.

• Supports global services and leads local service deployments and delivery, ensuring full adherence to Red Bull standards for operations and support processes, IT security, and regulatory compliance in order to meet local business strategies and expectations.

• Manages IT projects transparently for both business and IT stakeholders, applying Red Bull's project management methodology.

• Ensures a strong end-user focus across the full lifecycle, including onboarding, basic IT skills enablement, security and compliance awareness (including AI awareness), as well as user experience and overall service quality.

• Owns the end-to-end service and equipment lifecycle of local IT services, including security policies and controls to protect business processes, data, users, and IT assets across their full lifecycle.

• Manages sourcing and procurement of IT components and services, including RFI/RFP processes, ensuring cost efficiency, sustainability, and alignment with Red Bull standards.

• Ensures stable, efficient IT service operations and support, with a clear focus on service availability, operational stability, SLA adherence, and consistent end-user satisfaction.

• Conducts regular IT service reviews (e.g. operational performance reports, SLA tracking, end-user feedback surveys) to identify risks, improvement opportunities, and optimization potential.

• Ensures service governance for consistent local IT service management across the entire service lifecycle.

• Ensures full compliance with internal policies and external requirements, including contract management, license compliance, data mapping, and local regulatory obligations.

Requirements:

• Strong communicator and relator

• Ability to understand and translate business requirements and processes

• Development (Strength based) of team and direct reports

• ITIL know-how beyond theory, Project Management experience and overall business process understanding coupled with a precise, systematic and structured way of working

• Solid understanding of end-user computing services and vendors, networking and security management systems (e.g. Microsoft, Apple, Office365)

• Team-oriented, self-driven and -motivated personality, hands-on, flexible, thinking outside the box

• Performance and result orientated

• Travel 20-30%

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Your main duties will include managing customer requests across various channels and platforms, investigating and understanding the root causes of customer inquiries, documenting all customer interactions to track activities effectively, and inputting data into Ford systems as required.

To succeed in this role, you will need to have a strong understanding of consumer protection legislation, good knowledge of automotive warranty systems and rules, and excellent communication skills across various channels, encompassing both verbal and non-verbal communication.

In return, you will be part of a fully supportive, collaborative, and dynamic team, working in an environmentally friendly and well-equipped office in the XIII. district of Budapest. You will also have access to a cafeteria, benefits package, annual bonus, and the opportunity to use your discount for new and used car purchase.

If you are a native speaker or very advanced of Czech and proficient in English (written and spoken), and have a Bachelor's Degree or equivalent work experience, we encourage you to apply for this exciting opportunity.

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What you'll do

Mitwirken bei Planung und Durchführung von Crash- sowie Fahrzeugkomponentenversuchen.

• Arbeiten an komplexen Prüfständen wie z.B. Crashanlage oder Fußgängerschutz
• Einsatz moderner Sensormesstechnik & Highspeed-Kamera-Technik
• Optische Vermessung (punktuell & flächenhaft)
• Einblicke in die Dummytechnik (Dummylabor)
• Data Science & IT-Tools
• Prototypen und projektspezifische Sonderprüfaufbauten

What you need

• Ein Studienplatz im Ingenieurwesen wie z.B. Maschinenbau, Fahrzeugtechnik, Elektrotechnik, Mechatronik, Vermessung, Geoinformatik oder Geodäsie (mindestens im 3. Semester oder im Gap Year zwischen Bachelor und Master)
• Erste Erfahrung mit Mess- und/oder Regelungstechnik
• Sicherer Umgang mit Office365
• Kenntnisse in MATLAB, Programmiersprachen, CAD-Tools oder Datenanalyse sind ein Plus
• Teamgeist, klare Kommunikation und eine strukturierte Arbeitsweise
• Begeisterung für Technik und Lust, Neues zu entdecken

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