The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.

Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

Follow standard operating procedures (SOP)

Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.

Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).

Quote and invoice client shipments with responsibility to their P&L

Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)

Bachelor’s Degree preferred

Able to adapt to new technology and can thrive in a fast-paced environment

Effective time management - be able to properly prioritize and manage a large volume of tasks

Attention to detail

Ability to effectively seek and receive feedback

Effective communication both verbally and in writing in client facing interactions

Teamwork and relationship-building

Orientation towards working smarter and adopting best practices and standardization

Problem-solving capabilities

Fluent in English

A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

As a Global Operations Associate, you will be responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports.

This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

Responsibilities:

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

Requirements:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

XML job scraping automation by YubHub

The Manager, Ocean Operations will play a critical part in making Flexport's mission to make global trade easy for everyone a reality. This role involves working with a team of motivated operations experts to navigate the complex world of freight forwarding and establishing a world-class operating team.

Key Responsibilities

• Hire, coach, and build a team of 5-10 people responsible for the end-to-end movement of ocean freight shipments within a regional network (both imports and exports).
• Represent Flexport's value proposition by recommending supply chain solutions for new clients and opportunities to the account management team.
• Ensure the highest standard of Flexport quality by implementing the right processes and metrics for shipments to move 'on-time' and resolving exceptions quickly and appropriately.
• Design a scalable operational infrastructure and procedures to ensure the team delivers the highest levels of efficiency and productivity for customers.

Qualifications

• Bachelor's degree in logistics, supply chain, business, or related fields.
• Minimum 7+ years of experience in logistics, freight forwarding, supply chain, or ocean carrier operations.
• 2-3 years of leadership experience.
• Very good knowledge of ocean export & import rules & regulations in Cambodia.
• Thorough understanding of both FCL and LCL business.
• Good communication skill, efficiency in time management, high accuracy, and patience and problem-solving skill.
• Good communication of written and spoken English. Chinese is a plus.

What You Will Learn

• How to work cross-functionally to execute quickly and build a new organization, optimizing for scale and efficiency.
• How to motivate teams and lead performance in an ambiguous environment, research, and implement operational hypotheses.

XML job scraping automation by YubHub

The Opportunity:

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation.

With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer's supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world.

If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will:

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP)
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.

Your team will:

• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

XML job scraping automation by YubHub