We are looking for a Technical Support Engineer to join our Product Support team. As a Technical Support Engineer, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers.
\nYou will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering. We are looking for a Technical Support Engineer who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma.
\nThe ideal candidate will have a technical troubleshooting background, be comfortable collaborating in a fast-paced and often ambiguous environment, and demonstrate leadership, technical competence, and a passion for quality.
\nThis role will be a full-time position, contracted working schedule is Saturday to Wednesday based from our London, UK hub.
\nKey Responsibilities:
\nRequirements:
\nPreferred Qualifications:
\nAt Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
\nAt Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law.
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\nResponsibilities: Become an expert in all Anthropic products Respond to user support cases with a variety of complexity Clearly and empathetically communicate with a wide range of user personas Manage on-call tasks for high-urgency user issues Prioritize critically and comfortably adapt to an ever-evolving product landscape Operate in ambiguity, making informed decisions even in never-before-seen situations Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues Suggest and drive improvements to increase user satisfaction through support processes Uplevel our team's technical knowledge by scoping gaps, working with cross-functional partners, and building resources
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